Betas and EAPs

At Zendesk, we value the feedback of our customers and consider it an important part of our process. That's why we offer early access for some features in development, so that you can try out the feature in advance and give us feedback or report issues. We may also provide other feedback opportunities during the development process. For a complete list of UI-based EAPs and betas, see Current and upcoming Zendesk betas.

In addition to participating in early access programs (EAPs) and betas, you might want to join our Experience Research Panel to learn about UX research opportunities where you can help shape our products.

We're offering opportunities for developers to give input in the following areas:

WFM Reports API for enhancing report generation

The Reports endpoint of the Workforce Management (WFM) Public API lets you extract data from both default and custom reports by specifying the id of the desired report template. You can customize grouping, filter criteria, and use several metrics when generating your reports.

The Agent Activity endpoint offers data on agent activity start and end time timestamps, including the events that mark the agents' start and end days.

This API is available only for Zendesk WFM customers (previously Tymeshift).

Note: This API does not follow the general mechanisms and conventions of most Zendesk APIs.

Redirect Rules API for help center URLs

Zendesk is introducing the Redirect Rules API to create and manage 301 and 302 redirect rules for help center URLs that would otherwise return 404 page-not-found errors. Through the lifecycle of managing your help center, it's often necessary to retire URLs or alter the structure of your content. As you make these changes, redirects allow you to make sure users and web crawlers are getting to the right page to create a good experience and to make sure your SEO remains performant.

Learn more about and join the Redirect Rules early access program.