Connections

The Connections API is used to store and manage an OAuth2 token and to start and manage an OAuth authorization code grant type flow for an integration.

JSON Format

Connections are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
access_token	string	true	false	The OAuth access token
created_by	string	true	false	User who created the connection
integration	string	true	false	The name of the integration
name	string	true	false	Name used to uniquely identify a connection. For example, an OAuth token scoped by an integration key
oauth_access_token_response_body	string	true	false	The response from the OAuth provider when getting an access token
oauth_url_subdomain	string	true	false	Subdomain is used to interpolate the subdomain placeholder in the OAuth provider's authorization or token URL
permission_scope	string	true	false	The space delimited string to list the desired OAuth permissions for the OAuth flow
refresh_token	string	true	false	The OAuth refresh token
token_expiry	string	true	false	The expiry date time of the access token. Format of YYYY-MM-DDThh:mm:ssZ
token_type	string	true	false	The type of token. For example, "bearer"
uuid	string	true	false	The UUID of the connection
zendesk_account_id	integer	true	false	The Zendesk account ID

Start OAuth Flow

• POST /api/services/zis/connections/oauth/start/{integration}

Starts the OAuth flow for the client.

Parameters

Name	Type	In	Required	Description
integration	string	Path	true	Name of the integration

Example Body

{
  "allow_offline_access": true,
  "name": "my_flow",
  "oauth_client_name": "my_oauth_client_name",
  "oauth_client_uuid": "9c81f444-4beb-4ba7-9bcc-6b2d068e7ade",
  "oauth_url_subdomain": "foobar",
  "origin_oauth_redirect_url": "https://client.int/callback",
  "permission_scopes": "read write"
}

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/oauth/start/{integration} \
-H "Authorization: Bearer {access_token}" \
-X POST \
-H 'content-type: application/json' \
-d '{
  "allow_offline_access": true,
  "name": "my_flow",
  "oauth_client_name": "my_oauth_client_name",
  "oauth_client_uuid": "9c81f444-4beb-4ba7-9bcc-6b2d068e7ade",
  "oauth_url_subdomain": "foobar",
  "origin_oauth_redirect_url": "https://client.int/callback",
  "permission_scopes": "read write"
}'

Example Response

Status 200 OK

{
  "redirect_url": "https://foobar.zendesk.com/api/services/zis/connections/oauth/start_redirect?flow_token=xyz"
}

Start OAuth Redirect

• GET /api/services/zis/connections/oauth/start_redirect?flow_token={flow_token}

When making an HTTPs request to Start OAuth Flow, this endpoint is returned in redirect_url in the response.

Parameters

Name	Type	In	Required	Description
flow_token	string	Query	true	The token that is part of the redirect_url response from the /oauth/start/{integration} endpoint

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/oauth/start_redirect?flow_token={flow_token}

Example Response

Status 307 Temporary Redirect

OAuth Token

• POST /api/services/zis/connections/oauth/tokens/{integration}

Returns a proxy for the Zendesk OAuth Token URL. For more information on the Zendesk OAuth flow, see Using OAuth authentication with your application.

Parameters

Name	Type	In	Required	Description
integration	string	Path	true	Name of the integration

Example Body

{
  "client_id": "my_client_id",
  "client_secret": "my_client_secret",
  "code": "LgwEzL8CA3aRA35r5QYfRbjjMa3Iacsk1CvwcRsnM",
  "grant_type": "authorization_code",
  "redirect_uri": "https://client.int/callback",
  "scope": "read write"
}

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/oauth/tokens/{integration} \
-X POST \
-H 'content-type: application/json' \
-d '{
  "client_id": "my_client_id",
  "client_secret": "my_client_secret",
  "code": "LgwEzL8CA3aRA35r5QYfRbjjMa3Iacsk1CvwcRsnM",
  "grant_type": "authorization_code",
  "redirect_uri": "https://client.int/callback",
  "scope": "read write"
}'

Example Response

Status 200 OK

{
  "access_token": "ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC-ThYWDqY2_M5w==",
  "scope": "read write",
  "token_type": "bearer"
}

Exchange Verification Code

• GET /api/services/zis/connections/oauth/access_codes/{integration}?verification_code={verification_code}

Returns an access code and connection UUID when the verification code is provided.

Parameters

Name	Type	In	Required	Description
verification_code	string	Query	true	The verification code returned from the authorization flow
integration	string	Path	true	Name of the integration

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/oauth/access_codes/{integration}?verification_code={verification_code} \
-H "Authorization: Bearer {access_token}"

Example Response

Status 200 OK

{
  "access_token": "ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC-ThYWDqY2_M5w==",
  "created_by": "test_user",
  "integration": "my_integration",
  "oauth_access_token_response_body": "{\"access_token\":\"ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC\"}",
  "origin_oauth_redirect_url": "https://client.int/callback",
  "permission_scope": "read write",
  "raw_callback_params": "code=aPrx.f3G28C1ueiVxd.Skd2w.u5bioOnuzTNDdT81IaImk7PKmXXHAfVBtYu5rK.Yh.lDL4jsA\u0026state=CC5j68_SRVA5pSBbDkMq2sa4d36NyibXf12_Hf2POkk",
  "refresh_token": "cs95Xaw_F5PKcxO4fQ9bZKklHKncdkXIc9qGrvktPt2elg==",
  "token_expiry": "2021-10-01T12:44:22Z",
  "token_type": "bearer",
  "uuid": "ac10a230-0c43-45f8-b221-9e085ce90418",
  "zendesk_account_id": 123456
}

Refresh OAuth Token

• GET /api/services/zis/connections/refresh/{integration}

Refreshes an OAuth token.

Parameters

Name	Type	In	Required	Description
name	string	Query	false	Name of connection. Specify either "uuid" or "name"
uuid	string	Query	false	UUID of connection. Specify either "uuid" or "name"
integration	string	Path	true	Name of the integration

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/refresh/{integration}?uuid={uuid} \
-H "Authorization: Bearer {access_token}"

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/refresh/{integration}?name={name} \
-H "Authorization: Bearer {access_token}"

Example Response

Status 200 OK

{
  "access_token": "ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC-ThYWDqY2_M5w==",
  "created_by": "test_user",
  "integration": "my_integration",
  "name": "my_connection",
  "oauth_access_token_response_body": "{\"access_token\":\"ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC\"}",
  "oauth_url_subdomain": "foobar",
  "permission_scope": "read write",
  "refresh_token": "cs95Xaw_F5PKcxO4fQ9bZKklHKncdkXIc9qGrvktPt2elg==",
  "token_expiry": "2021-10-01T12:44:22Z",
  "token_type": "bearer",
  "uuid": "ac10a230-0c43-45f8-b221-9e085ce90418",
  "zendesk_account_id": 123456
}

Show Connection

• GET /api/services/zis/connections/{integration}

Returns connection details for an integration.

Parameters

Name	Type	In	Required	Description
name	string	Query	false	Name of connection. Specify either "uuid" or "name"
uuid	string	Query	false	UUID of connection. Specify either "uuid" or "name"
integration	string	Path	true	Name of the integration

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/{integration}?uuid={uuid} \
-H "Authorization: Bearer {access_token}"

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/{integration}?name={name} \
-H "Authorization: Bearer {access_token}"

Example Response

Status 200 OK

{
  "access_token": "ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC-ThYWDqY2_M5w==",
  "created_by": "test_user",
  "integration": "my_integration",
  "name": "my_connection",
  "oauth_access_token_response_body": "{\"access_token\":\"ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC\"}",
  "oauth_url_subdomain": "foobar",
  "permission_scope": "read write",
  "refresh_token": "cs95Xaw_F5PKcxO4fQ9bZKklHKncdkXIc9qGrvktPt2elg==",
  "token_expiry": "2021-10-01T12:44:22Z",
  "token_type": "bearer",
  "uuid": "ac10a230-0c43-45f8-b221-9e085ce90418",
  "zendesk_account_id": 123456
}

Show Connections

• GET /api/services/zis/integrations/{integration}/connections?named={named}

Returns a list of Connections for the integration. The support is now limited to ?named=true to return only the named connections.

Parameters

Name	Type	In	Required	Description
named	boolean	Query	true	Boolean to return named connections only
integration	string	Path	true	Name of the integration

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/integrations/{integration}/connections?named=true \
-H "Authorization: Bearer {access_token}"

Example Response

Status 200 OK

{
  "connections": [
    {
      "access_token": "ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC-ThYWDqY2_M5w==",
      "created_by": "test_user",
      "integration": "my_integration",
      "name": "my_connection",
      "oauth_access_token_response_body": "{\"access_token\":\"ps55XW1CbNj_hKnzwJU3yc968SL39yh3C3Okn1fpC\"}",
      "oauth_url_subdomain": "foobar",
      "permission_scope": "read write",
      "refresh_token": "cs95Xaw_F5PKcxO4fQ9bZKklHKncdkXIc9qGrvktPt2elg==",
      "token_expiry": "2021-10-01T12:44:22Z",
      "token_type": "bearer",
      "uuid": "ac10a230-0c43-45f8-b221-9e085ce90418",
      "zendesk_account_id": 123456
    }
  ]
}

Update Connection

• PATCH /api/services/zis/connections/{integration}?uuid={uuid}

Updates connection details.

Parameters

Name	Type	In	Required	Description
uuid	string	Query	true	UUID of the connection
integration	string	Path	true	Name of the integration

Example Body

{
  "name": "my_connection"
}

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/{integration}?uuid={uuid} \
-H "Authorization: Bearer {access_token}" \
-X PATCH \
-H 'content-type: application/json' \
-d '{
  "name": "my_connection"
}'

Example Response

Status 204 No Content

Delete Connection

• DELETE /api/services/zis/connections/{integration}

Deletes the authorization token stored in the ZIS Connection Service.

Parameters

Name	Type	In	Required	Description
name	string	Query	false	Name of connection. Specify either "uuid" or "name"
uuid	string	Query	false	UUID of connection. Specify either "uuid" or "name"
integration	string	Path	true	Name of the integration

Using cURL

curl https://{subdomain}.zendesk.com/api/services/zis/connections/{integration}?uuid={uuid} \
-H "Authorization: Bearer {access_token}" \
-X DELETE

Using cURL

curl curl https://{subdomain}.zendesk.com/api/services/zis/connections/{integration}?name={name} \
-H "Authorization: Bearer {access_token}" \
-X DELETE

Example Response

Status 204 No Content