NPS® Recipients
Every NPS survey is delivered to one or multiple recipients. For most businesses that use Zendesk Support, the recipients are customers. Agents and admins will never receive surveys. If the recipient responds to the survey, they’ll then become a user in your instance of Zendesk Support. If they’re already a user in your Zendesk Support instance, their NPS response will be associated with their user ID. If they’re not an existing user in your Zendesk Support instance, a unique user ID will be created on their behalf to capture their response. Visit the Incremental Export documentation for information on how to export all recipients across surveys.
JSON Format
Recipients are represented as JSON objects with the following properties:
Name | Type | Read-only | Mandatory | Description |
---|---|---|---|---|
created_at | string | true | false | When the recipient was created. |
delivered_at | string | true | false | When the survey was delivered to the recipient. |
string | false | true | The email of the recipient. | |
id | integer | true | false | Automatically assigned when the recipient is created. |
locale | string | false | false | The recipient's locale. |
name | string | false | true | The name of the recipient. |
updated_at | string | true | false | When recipient was last updated (i.e., by responding to the survey). |
user_id | integer | true | false | The recipient user ID. |
Example
{
"created_at": "2013-08-29T00:00:00-07:00",
"delivered_at": "2013-08-29T00:00:30-07:00",
"email": "[email protected]",
"id": 1,
"locale": "en-US",
"name": "Recipient Name",
"updated_at": "2013-08-29T00:00:30-07:00",
"user_id": 154506367
}
List Recipients
GET /api/v2/nps/surveys/{survey_id}/recipients
List recipients for a given survey.
Allowed for
- Admins
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
survey_id | integer | Path | true | ID of survey. |
Using curl
curl https://{subdomain}.zendesk.com/api/v2/nps/surveys/{survey_id}/recipients.json \
-v -u {email_address}:{password}
Example Response
Status 200 OK
{
"recipients": [
{
"created_at": "2020-07-01T18:00:00Z",
"delivered_at": "2020-07-01T20:00:00Z",
"email": "[email protected]",
"id": 1,
"locale": "en-US",
"name": "Recipient One",
"updated_at": "2020-07-01T18:00:00Z",
"user_id": null
}
]
}
Create Recipient
POST /api/v2/nps/surveys/{survey_id}/recipients
Creates a new recipient for a survey.
Allowed for
- Admins
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
survey_id | integer | Path | true | ID of survey. |
Example Body
{
"recipient": {
"email": "[email protected]",
"name": "Recipient One"
}
}
Using curl
curl \
--data '{"recipient": {"email": "[email protected]", "name": "Recipient One"}}' \
--header "Content-Type: application/json" \
--request POST \
-v -u {email_address}:{password}
https://{subdomain}.zendesk.com/api/v2/nps/surveys/{survey_id}/recipients.json
Example Response
Status 201 Created
{
"recipient": {
"created_at": "2020-07-01T18:00:00Z",
"delivered_at": "2020-07-01T20:00:00Z",
"email": "[email protected]",
"id": 1,
"locale": "en-US",
"name": "Recipient One",
"updated_at": "2020-07-01T18:00:00Z",
"user_id": null
}
}
Search Recipients
GET /api/v2/nps/surveys/{survey_id}/recipients/search?email={email}
Searches recipients by email address.
Allowed for
- Admins
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
string | Query | true | Email address. | |
survey_id | integer | Path | true | ID of survey. |
Using curl
curl https://{subdomain}.zendesk.com/api/v2/nps/surveys/{survey_id}/recipients/search.json?email={email} \
-v -u {email_address}:{password}
Example Response
Status 200 OK
{
"recipients": [
{
"created_at": "2020-07-01T18:00:00Z",
"delivered_at": "2020-07-01T20:00:00Z",
"email": "[email protected]",
"id": 1,
"locale": "en-US",
"name": "Recipient One",
"updated_at": "2020-07-01T18:00:00Z",
"user_id": null
}
]
}
Show Recipient
GET /api/v2/nps/surveys/{survey_id}/recipients/{recipient_id}
Shows an existing recipient for a survey.
Allowed for
- Admins
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
recipient_id | integer | Path | true | ID of survey recipient. |
survey_id | integer | Path | true | ID of survey. |
Using curl
curl https://{subdomain}.zendesk.com/api/v2/nps/surveys/{survey_id}/recipients/{recipient_id}.json \
-v -u {email_address}:{password}
Example Response
Status 200 OK
{
"recipient": {
"created_at": "2020-07-01T18:00:00Z",
"delivered_at": "2020-07-01T20:00:00Z",
"email": "[email protected]",
"id": 1,
"locale": "en-US",
"name": "Recipient One",
"updated_at": "2020-07-01T18:00:00Z",
"user_id": null
}
}
Update Recipient
PUT /api/v2/nps/surveys/{survey_id}/recipients/{recipient_id}
Updates an existing recipient for a survey.
Allowed for
- Admins
Parameters
Name | Type | In | Required | Description |
---|---|---|---|---|
recipient_id | integer | Path | true | ID of survey recipient. |
survey_id | integer | Path | true | ID of survey. |
Example Body
{
"recipient": {
"email": "[email protected]",
"name": "Recipient One"
}
}
Using curl
curl \
--data '{"recipient": {"email": "[email protected]", "name": "Recipient One"}}' \
--header "Content-Type: application/json" \
--request PUT \
-v -u {email_address}:{password} \
https://{subdomain}.zendesk.com/api/v2/nps/surveys/{survey_id}/recipients/{recipient_id}.json
Example Response
Status 200 OK
{
"recipient": {
"created_at": "2020-07-01T18:00:00Z",
"delivered_at": "2020-07-01T20:00:00Z",
"email": "[email protected]",
"id": 1,
"locale": "en-US",
"name": "Recipient One",
"updated_at": "2020-07-01T18:00:00Z",
"user_id": null
}
}