Introduction

This is the developer guide for Chat SDK v1. The new Chat SDK v2 for Android is now available and is the recommended version to integrate Chat into your mobile app.

Zendesk offers a range of SDKs for mobile devices that brings support features to your end users in your apps. The range consists of the following SDKs:

• Support SDK for Android
• Support SDK for iOS
• Chat SDK for Android (the SDK you are currently viewing)
• Chat SDK for iOS

What's the Chat SDK for Android?

The Chat SDK for Android is a quick and convenient way to embed chat in your Android app and make chat with your support agents a breeze for your customers. The SDK is fully native so you don't have to deal with ugly web views or complicated flows.

Integrating chat into a new or existing project takes only a few lines of code. The SDK combines this simplicity with the flexibility to make the chat interface look and feel like the rest of your app.

Watch the following video to see what's possible with the Chat SDK.

Music: www.bensound.com

To give other support options to your customers, see the Zendesk Support SDK. The Support SDK includes Help Center and ticketing. Though the Chat and Support SDKs are separate SDKs, you can use one or both in a single app to provide the support options you want.

Getting started

• Set aside 30 minutes to do a quick-start tutorial
• Check out other tutorials and learning resources in the Develop Help Center
• Study the code of sample apps
• Bookmark and skim the rest of the developer documentation you're currently reading
• Ask questions and share ideas in the Mobile SDKs community

Chat features

The chat functionality provided by the Chat SDK has the following features.

Live chat

Your users can start a live chat with an agent from their device. Because the interface is fully customizable, you can give it the same look and feel as the rest of your app.

Offline messaging

Your users can leave a message when agents are not available for chats.

Attachments

Attachments make is easy for your users to send and receive files for an enhanced support experience without having to leave the chat flow.

Chat ratings

Users can rate the chat after it's finished. You can quickly gain insight on the chat experience your users are receiving without followup emails or external surveys.

Transcripts

After ending a chat, users can email themselves a transcript of the chat to have a record of the conversation.