Part 4: Let's build an app!

Now that you've learned how to call the API and read its data, it’s time we start working with a purpose in mind. It's time we build a Zendesk app!

What's a Zendesk app?

A Zendesk app lets you add extra functionality to a Zendesk product, backed by our flexible framework. Examples:

  • While viewing a ticket in Zendesk Support, I want to fetch information about the customer from my back-end system and display what the customer ordered from my store, right inside a ticket
  • I want to update details about the customer from a ticket and use AJAX to send the changes to my back-end system
  • I want to track time with FreshBooks or Harvest

In our support articles, we already have a great 5-part tutorial on how to build your first Zendesk app.