Introduction

Zendesk's Software Development Kits (SDKs)

Zendesk offers a range of Software Development Kits, commonly abbreviated to SDKs. They are:

This SDK: The Chat SDK for Android

The Chat SDK for Android is a quick and convenient way to embed chat in your app and make chat with your support agents a breeze for your customers. The SDK is fully native so you don't have to deal with ugly web views or complicated flows.

Integrating chat into a new or existing project takes only a few lines of code. The SDK combines this simplicity with the flexibility to make the chat interface look and feel like the rest of your app.

Watch the following video to see what's possible with the Chat SDK.

Music: www.bensound.com

To give other support options to your customers, see the Zendesk Support SDK. The Support SDK includes Help Center, ticketing, and app ratings and feedback. Though the Chat and Support SDKs are separate SDKs, you can use one or both in a single app to provide the support options you want.

Chat features

The chat functionality provided by the Chat SDK has the following features.

Live chat

chat_example

Your users can start a live chat with an agent from their device. Because the interface is fully customizable, you can give it the same look and feel as the rest of your app.

Offline messaging

chat_example

Your users can leave a message when agents are not available for chats.

Attachments

chat_example

Attachments make is easy for your users to send and receive files for an enhanced support experience without having to leave the chat flow.

Chat ratings

chat_example

Users can rate the chat after it's finished. You can quickly gain insight on the chat experience your users are receiving without followup emails or external surveys.

Transcripts

chat_example

After ending a chat, users can email themselves a transcript of the chat to have a record of the conversation.