Overview

This is the developer guide for Chat SDK v1. The new Chat SDK v2 for Android is now available and is the recommended version to integrate Chat into your mobile app.

Using the iOS and Android Chat SDKs, bringing live chat to any app you might be building just got beautifully simple. Fully native and deployable with minimal configuration and just a few lines of code, the Chat SDK allows you be quickly handle realtime communication with you customers and users without ever having to leave the app.

Chat SDK Components

Embeddable Live Chat

chat_example

This component gives your users the ability to start a live chat with an agent from anywhere in your app. This component also sends device information and tags to your Zendesk Support instance.

Because the UI is fully customizable, you can style it just like your app. And because the component is also fully native, your users never need to leave your app to reach out.

Offline Messaging

chat_example

Offline Messaging allows your users to leave an offline message when no agents are online directly from the live chat component.

Attachments

chat_example

Attachments makes is easy for your users to send and receive files for an enhanced support experience, without having to leave the chat flow.

Chat Ratings

chat_example

With the Chat ratings component, you can quickly gain insight on the chat experience your users are receiving without followup emails or external surveys.

Transcripts

chat_example

This component enables users to request a transcript of their most recent chat interaction be automatically sent to their registered email account.