Help Center API

Federated Search - External Content Source API

This API is for managing external sources. The sources defined here can be used for filtering search results in the Help Center front end. Sources refer to the origin of a record. For example: forum, issue tracker, learning management system. Use descriptive names that will help your users understand and navigate your content.

Important: The External Content API is in early access. This API is subject to change and should not be used in a production environment. Visit the Federated Search EAP forum for more information and to provide feedback.

Allowed for:
  • Help Center managers

JSON Format

Sources are represented as JSON objects with the following properties:

Name Type Read-only Mandatory Description
created_at string false false ISO-8601 compliant date-time reflecting the time the event was created. If not set, the API sets the value when it receives the event
id string true false Universally Unique Lexicographically Sortable Identifier. More info: https://github.com/ulid/spec
name string false true The name of the source that will be displayed in the Help Center frontend.
updated_at string false false ISO-8601 compliant date-time reflecting the time the event was last updated.

Lists external sources
  • GET /api/v2/guide/external_content/sources

Returns a list of the external sources that have been created for this account

Parameters
Name Type In Required Description
page object Query false Paginate query
Using curl
 
curl "https://{subdomain}.zendesk.com/api/v2/guide/external_content/sources" \
  -u {email_address}:{password}
curl -g "https://{subdomain}.zendesk.com/api/v2/guide/external_content/sources?page[after]={after_cursor}" \
  -u {email_address}:{password}
curl -g "https://{subdomain}.zendesk.com/api/v2/guide/external_content/sources?page[before]={before_cursor}" \
  -u {email_address}:{password}
Example Response
 
Status 200 OK

{
  "meta": {
    "after_cursor": "MG",
    "before_cursor": "MQ",
    "has_more": true
  },
  "sources": [
    {
      "created_at": "2020-05-01T09:12:20Z",
      "id": "01E77R4513SKX3AE8H20Q0KJ1K",
      "name": "My Library",
      "updated_at": "2020-05-26T09:11:30Z"
    }
  ]
}

Creates an external content source
  • POST /api/v2/guide/external_content/sources

Creates an external content source

Parameters
Name Type In Required Description
page object Query false Paginate query
Example Body
 
{
  "source": {
    "name": "My Library"
  }
}
Using curl
 
curl "https://{subdomain}.zendesk.com/api/v2/guide/external_content/sources" -d '{"source": { "name": "My Library" }}' \
  -u {email_address}:{password}
Example Response
 
Status 201 Created

{
  "source": {
    "created_at": "2020-05-01T09:12:20Z",
    "id": "01E77R4513SKX3AE8H20Q0KJ1K",
    "name": "My Library",
    "updated_at": "2020-05-26T09:11:30Z"
  }
}

Get an external source
  • GET /api/v2/guide/external_content/sources/{id}

Get a single source for a given account with a given id

Parameters
Name Type In Required Description
id string Path true A unique identifier for the source
Using curl
 
curl "https://{subdomain}.zendesk.com/api/v2/guide/external_content/sources/{id}" \
  -u {email_address}:{password}
Example Response
 
Status 200 OK

{
  "source": {
    "created_at": "2020-05-01T09:12:20Z",
    "id": "01E77R4513SKX3AE8H20Q0KJ1K",
    "name": "My Library",
    "updated_at": "2020-05-26T09:11:30Z"
  }
}

Updates a source
  • PUT /api/v2/guide/external_content/sources/{id}

Updates the source identified by the given ID with the request body.

Parameters
Name Type In Required Description
id string Path true A unique identifier for the source
Example Body
 
{
  "source": {
    "name": "My Library"
  }
}
Using curl
 
curl "https://{subdomain}.zendesk.com/api/v2/guide/external_content/{id}" -X PUT -d '{"source": { "name": "My Library" }}'\
  -u {email_address}:{password}
Example Response
 
Status 200 OK

{
  "source": {
    "created_at": "2020-05-01T09:12:20Z",
    "id": "01E77R4513SKX3AE8H20Q0KJ1K",
    "name": "My Library",
    "updated_at": "2020-05-26T09:11:30Z"
  }
}

Deletes a source
  • DELETE /api/v2/guide/external_content/sources/{id}

Deletes a source

Parameters
Name Type In Required Description
id string Path true A unique identifier for the source
Using curl
 
curl "https://{subdomain}.zendesk.com/api/v2/guide/external_content/{id} -X DELETE \
  -u {email_address}:{password}
Example Response
 
Status 204 No Content