Sunshine Workflows for Support
A Sunshine Workflow is a series of actions that are performed in sequence to automate procedures inside your Zendesk instance. See Sunshine Workflows API developer guide for a more thorough introduction.
See Sunshine Workflows in the Sunshine docs for the complete documentation, including all API endpoints, actions, and more.
For Support, Sunshine Workflows has the ability to automate actions for Support Tickets and Side Conversations such as creation, reads, deletion, and more. See Sunshine Workflows Support Tasks for the full details on how to use Sunshine Workflows to automate interaction with Support.