Introduction

This is the reference documentation for the Zendesk AI Agents API. These APIs enable you to programmatically manage AI-powered conversations, ticket workflows, escalations to human agents, data exports, and user data. With these endpoints, you can automate support processes, integrate with external platforms, and customize how AI agents interact within Zendesk. learn more, see Using AI agents in Zendesk help.

Usage of AI agent functionality is measured through automated resolutions. Each account includes an allowance of automated resolutions based on their plan.

Note: These APIs do not follow the general mechanisms and conventions of most Zendesk APIs. Please review its structure and behavior carefully before implementation.