This page describes the user events schema sent to Amazon EventBridge using the Zendesk Events Connector.

Active Status Changed

A user's status changed. Current is "false" if the user has been soft deleted.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Active Status Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Active Status Changed",      "previous": true,      "current": false,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous active status
  • current - The current active status

Alias Changed

A user's alias has been changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Alias Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 4,          "total": 9        }      },      "type": "Alias Changed",      "previous": "abc",      "current": "edf",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous alias
  • current - The current alias

Custom Field Changed

Custom Field Changed events occur when the value of a user-created custom field is changed by an agent.

Zendesk supports a range of custom field types such as text, numbers, and dates. For more information about custom fields, see About custom field types.

Custom Field Changed events includes a custom_field object with three parameters:

  • id - The Zendesk ID of the custom field
  • title - The custom field name
  • field_type - The field data type (such as date, text, integer, and multi-select)

Custom Field Changed - Checkbox

The value of a custom field checkbox was changed.

Example

{  "version": "0",  "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",  "detail-type": "Support User: Custom Field Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T01:23:48Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T01:23:45Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 1,          "total": 3        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "VIP",        "field_type": "checkbox"      },      "previous": false,      "current": true,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T01:23:45.465719851Z",        "updated_at": "2020-01-25T01:23:45.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous boolean value
  • current - The current boolean value

Custom Field Changed - Date

The value of a date custom field was changed.

Example

{  "version": "0",  "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",  "detail-type": "Support User: Custom Field Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:29Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 2,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Start Date",        "field_type": "date"      },      "previous": "2020-01-10",      "current": "2020-01-25",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:50:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous date and time
  • current - The current date and time

Custom Field Changed - Decimal

The value of a decimal custom field was changed.

Example

{  "version": "0",  "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",  "detail-type": "Support User: Custom Field Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T01:23:48Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 2,          "total": 3        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Decimal Field",        "field_type": "decimal"      },      "previous": "99.99",      "current": "100.00",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:50:29.465719851Z",        "updated_at": "2020-01-25T01:23:45.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous numerical value
  • current - The current numerical value

Custom Field Changed - Integer

The value of an integer custom field was changed.

Example

{  "version": "0",  "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",  "detail-type": "Support User: Custom Field Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T01:23:48Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 3,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Integer",        "field_type": "integer"      },      "previous": "10",      "current": "100",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]m",        "created_at": "2020-01-20T22:50:29.465719851Z",        "updated_at": "2020-01-25T01:23:45.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous numerical value
  • current - The current numerical value

Custom Field Changed - Regex

The regex custom field value was changed.

Example

{  "version": "0",  "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",  "detail-type": "Support User: Custom Field Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T01:23:48Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 4,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Regex Field",        "field_type": "regexp"      },      "previous": null,      "current": "http://example.com",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T01:23:45.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous regex value
  • current - The current regex value

Custom Field Changed - Tagger

The value of a tagger custom field was changed.

Example

{   "version": "0",   "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",   "detail-type": "Support User: Custom Field Changed",   "source": "aws.partner/zendesk.com/9242270/default",   "account": "123456789012",   "time": "2020-01-25T01:23:48Z",   "region": "us-east-1",   "resources": ["Support User"],   "detail": {     "user_event": {       "meta": {         "version": "1.0",         "occurred_at": "2020-01-20T22:55:29Z",         "ref": "1-1234567890",         "sequence": {           "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",           "position": 5,           "total": 7         }       },       "type": "Custom Field Changed",       "custom_field": {         "id": 1234,         "title": "Dropdown Field",         "field_type": "tagger"       },       "previous": "choice_1",       "current": "choice_2",       "user": {         "id": 35436,         "external_id": "SF12345",         "role": "agent",         "email": "[email protected]",         "created_at": "2020-01-20T22:55:29.465719851Z",         "updated_at": "2020-01-25T01:23:45.563482870Z",         "organization_id": 10002,         "default_group_id": 98738       }     }   } }

The event contains the following unique properties in the user_event object:

  • previous - The previous string value
  • current - The current string value

Custom Field Changed - Text

The text custom field value was changed.

Example

{  "version": "0",  "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",  "detail-type": "Support User: Custom Field Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T01:23:48Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 6,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Text Field",        "field_type": "text"      },      "previous": null,      "current": "Text Message",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T01:23:45.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous string value
  • current - The current string value

Custom Field Changed - Text Area

The value of a multiline text custom field was changed.

Example

{  "version": "0",  "id": "7369d9e1-8b2c-4b05-a813-e66d76b8d8f1",  "detail-type": "Support User: Custom Field Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T01:23:48Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 7,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "MultiLine",        "field_type": "textarea"      },      "previous": "This is a\nmultiline message.\nHello there.",      "current": "This is a\nmultiline message.",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T01:23:45.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous multiline text
  • current - The current multiline text

Custom Role Changed

The custom role of the user has changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Custom Role Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-21T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-21T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 1,          "total": 7        }      },      "type": "Custom Role Changed",      "previous": null,      "current": 43210,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-21T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738,        "tags": [          "enterprise"        ]      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous permission set ID of user's custom role
  • current - The current permission set ID of user's custom role

Default Group Changed

The user's default group was changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Default Group Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 5,          "total": 9        }      },      "type": "Default Group Changed",      "previous": 98738,      "current": 96543,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 96543      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous default group ID
  • current - The current default group ID

Details Changed

The user's details changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Details Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 5,          "total": 9        }      },      "type": "Details Changed",      "previous": "user old details",      "current": "new details",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user details
  • current - The current user details

External ID Changed

The user's external ID changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: External ID Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 6,          "total": 9        }      },      "type": "External ID Changed",      "previous": "SF123456",      "current": "AU123456",      "user": {        "id": 35436,        "external_id": "AU123456",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - Previous external ID of the user
  • current - Current external ID of the user

Group Added

A group was added to the user.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Group Added",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 1,          "total": 2        }      },      "type": "Group Added",      "group_added": 98738,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738,        "tags": [          "enterprise"        ]      }    }  }}

In the user_event object, group_added is the ID of the group which has been added to the user.

Group Removed

A group was removed from the user.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Group Removed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 2        }      },      "type": "Group Removed",      "group_removed": 98738,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": null,        "tags": [          "enterprise"        ]      }    }  }}

In the user_event object, group_removed is the ID of the group that has been removed from the user

Identity Changed

The user's identity changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Identity Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 8,          "total": 9        }      },      "type": "Identity Changed",      "previous": {        "id": 12345,        "identity_type": "email",        "value": "[email protected]",        "primary": false      },      "current": {        "id": 12345,        "identity_type": "email",        "value": "[email protected]",        "primary": true      },      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user identity
  • current - The current user identity

Identity Created

The user's identity was created.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Identity Created",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 7,          "total": 9        }      },      "type": "Identity Created",      "identity": {        "id": 12345,        "identity_type": "email",        "value": "[email protected]",        "primary": true      },      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The identity object contains properties which matches the User Identity API. For more information, see User Identities API.

Identity Deleted

The user's identity was deleted.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Identity Deleted",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 9,          "total": 9        }      },      "type": "Identity Deleted",      "identity_id": 12345,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

In the user_event object, the identity_id property is the ID automatically assigned to the identity when it's created in Support.

Last Login Changed

The user's last login time changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Last Login Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 3,          "total": 9        }      },      "type": "Last Login Changed",      "previous": "2020-01-16T16:17:54.985562851Z",      "current": "2020-01-25T22:55:29.465719851Z",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous login date and time of the user
  • current - The current login date and time of the user

Locale Changed

The locale of the user changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Locale Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Locale Changed",      "previous": "en-us",      "current": "en-au",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous locale
  • current - The current locale

Name Changed

The name of a Support user was changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Name Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Name Changed",      "previous": null,      "current": "abc",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user name
  • current - The current user name

Notes Changed

The Support user's notes was changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Notes Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 6,          "total": 9        }      },      "type": "Notes Changed",      "previous": "old notes",      "current": "new notes",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user notes
  • current - The current user notes

Only Private Comments Changed

Private comments status of the user was changed.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Only Private Comments Changed",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-25T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Only Private Comments Changed",      "previous": false,      "current": true,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-25T22:55:29.563482870Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous boolean value of only private comments for the user
  • current - The current boolean value of only private comments for the user

Organization Added

An organization was added to the user.

Example

{  "version": "0",  "id": "31187aa5-67d2-4eea-a921-38535bf6ec3b",  "detail-type": "Support User: Organization Added",  "source": "aws.partner/zendesk.com/9242270/default",  "account": "123456789012",  "time": "2020-01-20T22:55:31Z",  "region": "us-east-1",  "resources": ["Support User"],  "detail": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Organization Added",      "organization_added": 10002,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29.465719851Z",        "updated_at": "2020-01-20T22:55:29.563482870Z",