Employee Services

The Zendesk Employee Service Suite is tailored for organizations that want to use Zendesk products exclusively for internal services.

These plans have new capabilities specifically designed for managing employee services, such as:

• Accessing essential employee data directly within tickets using the Workday app
• Streamlining your employees' service requests with a service catalog in Zendesk
• Generating and managing approvals directly within service requests (tickets)
• Streamlining agent workflows by providing pre-defined task lists for common ticket topics

Note: Service catalog items APIs are supported on Zendesk Suite and Zendesk Employee Service Suite plans.