Backing up your knowledge base with the Zendesk API
Use the Zendesk REST API to make backup copies of all the articles in your knowledge base. The backups can be useful in case you need to check or revert to a previous version of an article.
Listing the followers of a KB section with the Zendesk API
Users can subscribe to (or follow) a section in the knowledge base, but the help center doesn't list the section followers. This tutorial describes how to use the API to list the followers of a specified section in your knowledge base.
Adding KB search to your website with AJAX
Using the help center API to manage article translations
This article describes how to download content in your help center so you can hand it off to a localization vendor for translation. You'll also learn how to automate the reverse process: publishing the translated content on the help center after it comes back from the translators.
You can customize a theme in your favorite code editor locally and preview your changes live in a web browser.
Each theme consists of a collection of editable templates that define the layout of different types of pages in the help center. The help center templating language is named Curlybars and implements a large subset of the Handlebars language.
Add the Web Widget to appear on some or all pages of your help center.
The Support SDKs for iOS and Android lets you give users the ability to browse and search your help center knowledge base in the app without using the mobile web browser. Learn about the SDK and how to enable this feature.