Webhooks

Send HTTP requests based on activity in Zendesk Support

Webhooks let you build or set up integrations that subscribe to certain activity in Zendesk Support. When this activity occurs, Zendesk sends a HTTP request to the webhook's configured URL.

For example, you can configure a webhook to send requests when a user is deleted or a new ticket is created.

Getting started with webhooks

Creating and monitoring webhooks\ Use the Webhooks API to create a webhook and learn about the ways you connect a webhook to activity in Zendesk Support. The guide also covers webhook retry logic and how to monitor webhooks using the API.

Anatomy of a webhook request\ Learn about the supported headers, methods, formats, and payloads for HTTP requests sent by webhooks.

Webhook security and authentication\ Send authenticated requests from a webhook using API tokens.

Verifying webhook authenticity\ HTTP requests from a Zendesk webhook include an encrpyted digital signature. Use this signature and a signing secret to verify that requests are genuine and come from Zendesk.

Event schema

Webhook event types\ If your webhook subscribes to events for user or organization activity, it sends HTTP POST requests with predefined JSON payloads. This reference documentation contains a list of available events and related request payloads.