Betas and EAPs

At Zendesk, we value the feedback of our customers and consider it an important part of our process. That's why we offer early access for some features in development, so that you can try out the feature in advance and give us feedback or report issues. We may also provide other feedback opportunities during the development process. For a complete list of UI-based EAPs and betas, see Current and upcoming Zendesk betas.

In addition to participating in early access programs (EAPs) and betas, you might want to join our Experience Research Panel to learn about UX research opportunities where you can help shape our products.

We're offering opportunities for developers to give input in the following areas:

Messaging in the Unity SDK

In 2020, we launched our first native Unity SDK to give our gaming customers a quick and easy way to bring the power of Zendesk seamlessly into their games. Since then, Zendesk announced Messaging to help customers deliver rich conversational experiences connected across web, mobile, or social apps. The new version of the Unity SDK includes messaging capabilities.

Learn more about the Unity SDK early access program.

Custom Objects API

Zendesk provides many types of native data objects for storing and managing your customer data, including tickets, users, organizations, and more. We call these standard objects. However, standard objects can't provide every possible type of data object that your organization might want.

With the Custom Objects EAP, you can use the Custom Objects API to create custom objects to capture data that doesn't fit into those standard objects. Extending the Zendesk data model with custom objects enables you to seamlessly integrate your custom data with tickets, triggers, and Explore analytics.

Learn more about the Custom Objects early access program.