Introduction

IT asset management (ITAM) in Zendesk allows you to manage IT assets through their full lifecycle, and is designed specifically for employee services. Managing your IT assets in Zendesk ensures agents have access to view and manage the latest asset data without needing to switch tools. After an admin turns on IT asset management for your account, you can use the ITAM API to create, read, update, and delete asset records, types, and fields that you define yourself.

Plan availability

The ITAM API is available on Suite plans, Growth and above.

Limitations

• You can create a maximum of 50 asset types.
• You can have up to 100 asset fields, counting standard and custom fields.
• You can add up to 10,000 assets and locations.

Documentation conventions

For information on the syntax and style conventions used in the docs, see Documentation conventions in the general API introduction.

Security and authentication

For information on the authentication required to use the API, see Security and authentication in the general API introduction.

Rate limits

For information on the number of requests allowed per minute, see Rate limits in the general API introduction.

Request format

For information on requests, see Requests in the general API introduction.

Response format

For information on the HTTP status codes returned by the API, see Response format in the general API introduction.

Data types

For information on data types used in the API, see Data types in the general API introduction.

Pagination

For information on paginating through list endpoints, see Pagination in the general API introduction.