The API returns and accepts JSON values, which can be strings in double quotes, numbers, objects, arrays, true or false, or null. Most programming languages have tools to parse this data. See Working with JSON for a few languages.

ID integers

Most Zendesk Support resources, such as tickets and users, are identified by the integer specified by the id attribute of API responses. The term refers to the JSON numeric type, not a C-like int data type.

The default numeric type in JavaScript, Ruby, Python, and PHP is sufficient to represent Zendesk Support ID integers.

If you use a static-typed language where integer types are declared explicitly, use a 64-bit integer type (signed is OK) for Zendesk Support ID integers. For example, in Java or C#, use the long type, not int.

Time stamps

Time stamps use UTC time and are formatted as ISO 8601 strings. Example: "2015-04-16T09:14:57Z".

Some endpoints use Unix time, also known as Epoch or POSIX time. Example: "1455821369". See Unix time for more information.

Time zones

A time_zone name consists of a string such as "Eastern Time (US & Canada)". To see a list of valid time_zone names:

  • View the Time zone list menu on the Localization (Account > Appearance > Localization) or Schedule (Objects and roles > Business roules > Schedules) page in Admin Center. Example: If the menu lists "(GMT+02:00) Berlin", then use "Berlin" as the time_zone name.

  • Use the GET /api/v2/time_zones endpoint or enter in your browser window. The request doesn't need to be authenticated. When specifying a time zone, use the name property of the returned time zone object.


The Locales API retrieves locale information in Support or a Zendesk account. Locales are returned and passed as strings. Example: "en-us". For information on available locales, see List Locales.