Digital lines

This API lets you manage the digital lines in your Zendesk voice account. See Managing Zendesk Talk lines in Zendesk help.

JSON format

Digital lines are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
brand_id	integer	false	false	ID of brand associated with the digital line
call_recording_consent	string	false	false	What call recording consent is set to
categorised_greetings_with_sub_settings	object	true	false	The id and any settings associated with each greeting category. If the category has no settings, it defaults to the category name. See Managing outgoing greetings in Zendesk help
created_at	string	true	false	The date and time the digital line was created
default_greeting_ids	array	true	false	The names of default system greetings associated with the phone number. See Managing outgoing greetings in Zendesk help
default_group_id	integer	false	false	Default group id. *Writeable on most of the plans.
greeting_ids	array	false	false	Custom greetings associated with the digital line. See Create Greetings in the Talk API docs and Managing outgoing greetings in Zendesk help
group_ids	array	false	false	An array of associated groups. *Writeable on most plans. If omnichannel routing is enabled, only the first group_id provided is accepted for routing purposes
id	integer	true	false	Automatically assigned upon creation
line_id	string	true	false	Automatically assigned upon creation. Use this id when integrating with the Web Widget to enable calling. See the Web Widget API Reference
line_type	string	false	false	The type line, either phone or digital
nickname	string	false	false	The nickname of the digital line
outbound_number	string	false	false	The outbound number phone number if outbound is to be enabled
priority	integer	false	false	Level of priority associated with the digital line
recorded	boolean	false	false	Whether calls for the line are recorded or not
schedule_id	integer	false	false	ID of schedule associated with the digital line
transcription	boolean	false	false	Whether calls for the line are transcribed or not

Example

{
  "brand_id": 1,
  "categorised_greetings_with_sub_settings": {
    "1": {
      "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config,",
      "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
      "voicemail_on_inside_business_hours": "voicemail_en,"
    },
    "2": {
      "voicemail_off": "available_en_voicemail_config",
      "voicemail_on": "available_en,"
    }
  },
  "created_at": "2013-04-13T16:02:33Z",
  "default_greeting_ids": [
    "voicemail_en",
    "available_jp"
  ],
  "default_group_id": 1,
  "greeting_ids": [
    1,
    2
  ],
  "group_ids": [
    1,
    2
  ],
  "id": 6,
  "nickname": "Awesome Digital Line",
  "recorded": true,
  "transcription": false
}

Show Digital Line

• GET /api/v2/channels/voice/digital_lines/{digital_line_id}

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
digital_line_id	integer	Path	true	ID of a digital line

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/digital_lines/{digital_line_id}.json \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/digital_lines/1"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/digital_lines/1")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://support.zendesk.com/api/v2/channels/voice/digital_lines/1',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/channels/voice/digital_lines/1"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/digital_lines/1")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "digital_line": {
    "brand_id": 1,
    "call_recording_consent": "always",
    "categorised_greetings_with_sub_settings": {
      "1": {
        "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_on_inside_business_hours": "voicemail_en"
      },
      "2": {
        "voicemail_off": "available_en_voicemail_config",
        "voicemail_on": "available_en,"
      }
    },
    "created_at": "2013-04-13T16:02:33Z",
    "default_greeting_ids": [
      "voicemail_en",
      "available_jp"
    ],
    "default_group_id": 1,
    "greeting_ids": [
      1,
      2
    ],
    "group_ids": [
      1,
      2
    ],
    "id": 6,
    "line_id": "56e4cf3a49112b3494b3b70f0506bdfa",
    "line_type": "digital",
    "nickname": "Awesome Support Line",
    "recorded": true,
    "transcription": false
  }
}

Create Digital Line

• POST /api/v2/channels/voice/digital_lines

Creates a Talk digital line.

Allowed For

• Agents

Example body

{
  "digital_line": {
    "group_ids": [
      1
    ],
    "nickname": "Awesome Digital Line"
  }
}

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/digital_lines.json \
  -H "Content-Type: application/json" -X POST -d '{"digital_line" : {"nickname": "Awesome Digital Line", "group_ids": [1234] }}' \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/digital_lines"
	method := "POST"
	payload := strings.NewReader(`{
  "digital_line": {
    "group_ids": [
      1
    ],
    "nickname": "Awesome Digital Line"
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/digital_lines")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"digital_line\": {
    \"group_ids\": [
      1
    ],
    \"nickname\": \"Awesome Digital Line\"
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "digital_line": {
    "group_ids": [
      1
    ],
    "nickname": "Awesome Digital Line"
  }
});

var config = {
  method: 'POST',
  url: 'https://support.zendesk.com/api/v2/channels/voice/digital_lines',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/channels/voice/digital_lines"

payload = json.loads("""{
  "digital_line": {
    "group_ids": [
      1
    ],
    "nickname": "Awesome Digital Line"
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/digital_lines")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
request.body = %q({
  "digital_line": {
    "group_ids": [
      1
    ],
    "nickname": "Awesome Digital Line"
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "digital_line": {
    "brand_id": 1,
    "call_recording_consent": "always",
    "categorised_greetings_with_sub_settings": {
      "1": {
        "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_on_inside_business_hours": "voicemail_en"
      },
      "2": {
        "voicemail_off": "available_en_voicemail_config",
        "voicemail_on": "available_en,"
      }
    },
    "created_at": "2013-04-13T16:02:33Z",
    "default_greeting_ids": [
      "voicemail_en",
      "available_jp"
    ],
    "default_group_id": 1,
    "greeting_ids": [
      1,
      2
    ],
    "group_ids": [
      1,
      2
    ],
    "id": 6,
    "line_id": "56e4cf3a49112b3494b3b70f0506bdfa",
    "line_type": "digital",
    "nickname": "Awesome Support Line",
    "recorded": true,
    "transcription": false
  }
}

Update Digital Line

• PUT /api/v2/channels/voice/digital_lines/{digital_line_id}

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
digital_line_id	integer	Path	true	ID of a digital line

Example body

{
  "digital_line": {
    "nickname": "Awesome Digital Line"
  }
}

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/digital_lines/{digital_line_id}.json \
  -H "Content-Type: application/json" -d '{"digital_line": {"nickname": "Awesome Digital Line"}}' \
  -v -u {email_address}/token:{api_token} -X PUT

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/digital_lines/1"
	method := "PUT"
	payload := strings.NewReader(`{
  "digital_line": {
    "nickname": "Awesome Digital Line"
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/digital_lines/1")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"digital_line\": {
    \"nickname\": \"Awesome Digital Line\"
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "digital_line": {
    "nickname": "Awesome Digital Line"
  }
});

var config = {
  method: 'PUT',
  url: 'https://support.zendesk.com/api/v2/channels/voice/digital_lines/1',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/channels/voice/digital_lines/1"

payload = json.loads("""{
  "digital_line": {
    "nickname": "Awesome Digital Line"
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"PUT",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/digital_lines/1")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
request.body = %q({
  "digital_line": {
    "nickname": "Awesome Digital Line"
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "digital_line": {
    "brand_id": 1,
    "call_recording_consent": "always",
    "categorised_greetings_with_sub_settings": {
      "1": {
        "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_on_inside_business_hours": "voicemail_en"
      },
      "2": {
        "voicemail_off": "available_en_voicemail_config",
        "voicemail_on": "available_en,"
      }
    },
    "created_at": "2013-04-13T16:02:33Z",
    "default_greeting_ids": [
      "voicemail_en",
      "available_jp"
    ],
    "default_group_id": 1,
    "greeting_ids": [
      1,
      2
    ],
    "group_ids": [
      1,
      2
    ],
    "id": 6,
    "line_id": "56e4cf3a49112b3494b3b70f0506bdfa",
    "line_type": "digital",
    "nickname": "Awesome Support Line",
    "recorded": true,
    "transcription": false
  }
}

Delete Digital Line

• DELETE /api/v2/channels/voice/digital_lines/{digital_line_id}

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
digital_line_id	integer	Path	true	ID of a digital line

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/digital_lines/{digital_line_id}.json \
  -H "Content-Type: application/json" -X DELETE -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/digital_lines/1"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/digital_lines/1")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://support.zendesk.com/api/v2/channels/voice/digital_lines/1',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/channels/voice/digital_lines/1"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/digital_lines/1")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "status": "ok"
}