Phone numbers

This API lets you manage the phone numbers in your Zendesk voice account. See Managing Zendesk Talk lines in Zendesk help. You can also use it to search for available phone numbers.

JSON format

Phone numbers are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
brand_id	integer	false	false	ID of brand associated with the phone number
call_recording_consent	string	false	false	What call recording consent is set to
capabilities	object	false	false	Whether a phone number has mms, sms, or voice capability. See the Capabilities section below.
categorised_greetings	object	true	false	Greeting category ids and names. See Greeting Category JSON Format
categorised_greetings_with_sub_settings	object	true	false	The id and any settings associated with each greeting category. If the category has no settings, it defaults to the category name. See Managing outgoing greetings in Zendesk help
country_code	string	true	false	The ISO code of the country for this number
created_at	string	true	false	The date and time the phone number was created
default_greeting_ids	array	true	false	The names of default system greetings associated with the phone number. See Managing outgoing greetings in Zendesk help
default_group_id	integer	false	false	Default group id. *Writeable on most of the plans.
display_number	string	true	false	The formatted phone number
external	boolean	true	false	The external caller id number
failover_number	string	false	false	Failover number associated with the phone number
greeting_ids	array	false	false	Custom greetings associated with the phone number. See Create Greetings in the Talk API docs and Managing outgoing greetings in Zendesk help
group_ids	array	false	false	An array of associated groups. *Writeable on most plans. If omnichannel routing is enabled, only the first group_id provided is accepted for routing purposes
id	integer	true	false	Automatically assigned upon creation
ivr_id	integer	false	false	ID of IVR associated with the phone number
line_type	string	false	false	The type line, either phone or digital
location	string	true	false	The number's geographical location. For example, "CA" or "Leeds"
name	string	true	false	The nickname if one is set. Otherwise the display_number
nickname	string	false	false	The nickname of the number if one is set
number	string	true	false	The phone number digits
outbound_enabled	boolean	false	false	Whether or not the phone number has outbound enabled
priority	integer	false	false	Level of priority associated with the phone number
recorded	boolean	false	false	Whether calls for the number are recorded or not
schedule_id	integer	false	false	ID of schedule associated with the phone number
sms_enabled	boolean	false	false	Whether or not the phone number has sms enabled
sms_group_id	integer	false	false	The group associated with this phone number
token	string	false	false	A generated token, unique for each phone number and used when provisioning the number. *Writeable on create only.
toll_free	boolean	true	false	Whether the number is toll-free or local
transcription	boolean	false	false	Whether calls for the number are transcribed or not
voice_enabled	boolean	false	false	Whether or not the phone number has voice enabled

Capabilities

Name	Type	Read-only	Mandatory	Description
sms	boolean	true	false	Whether phone number has sms capability
mms	boolean	true	false	Whether phone number has mms capability
voice	boolean	true	false	Whether phone number has voice capability
emergency_address	boolean	true	false	Whether the phone number can be associated with an emergency address

Example

{
  "brand_id": 1,
  "capabilities": {
    "emergency_address": false,
    "mms": false,
    "sms": true,
    "voice": true
  },
  "categorised_greetings": {
    "1": "voicemail_en",
    "2": "available_en"
  },
  "categorised_greetings_with_sub_settings": {
    "1": {
      "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config,",
      "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
      "voicemail_on_inside_business_hours": "voicemail_en,"
    },
    "2": {
      "voicemail_off": "available_en_voicemail_config",
      "voicemail_on": "available_en,"
    }
  },
  "country_code": "US",
  "created_at": "2013-04-13T16:02:33Z",
  "default_greeting_ids": [
    "voicemail_en",
    "available_jp"
  ],
  "default_group_id": 1,
  "display_number": "[phone]",
  "external": false,
  "greeting_ids": [
    1,
    2
  ],
  "group_ids": [
    1,
    2
  ],
  "id": 6,
  "location": "TX",
  "name": "Awesome Support Line",
  "nickname": "Awesome Support Line",
  "number": "[phone]",
  "recorded": true,
  "sms_group_id": 7,
  "toll_free": false,
  "transcription": false
}

List Phone Numbers

• GET /api/v2/channels/voice/phone_numbers

This endpoint is not available for Trial accounts.

Allowed For

• Agents

Minimizing the results

You can reduce the number of properties per phone number in the response with the minimal_mode=true query string parameter. Example:

/api/v2/channels/voice/phone_numbers?minimal_mode=true

The minimized results include the following properties:

• id
• country_code
• external
• nickname
• display_number
• capabilities (sms, mms, voice)
• sms_enabled
• priority
• outbound_enabled

Parameters

Name	Type	In	Required	Description
minimal_mode	boolean	Query	false	Enable minimized results

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers.json \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/phone_numbers?minimal_mode="
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/phone_numbers")
		.newBuilder()
		.addQueryParameter("minimal_mode", "");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://support.zendesk.com/api/v2/channels/voice/phone_numbers',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
  params: {
    'minimal_mode': '',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://support.zendesk.com/api/v2/channels/voice/phone_numbers?minimal_mode="
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/phone_numbers")
uri.query = URI.encode_www_form("minimal_mode": "")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 1,
  "next_page": null,
  "phone_numbers": [
    {
      "capabilities": {
        "emergency_address": true,
        "mms": false,
        "sms": true,
        "voice": true
      },
      "categorised_greetings": {
        "1": "voicemail_en",
        "2": "available_en"
      },
      "categorised_greetings_with_sub_settings": {
        "1": {
          "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config,",
          "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
          "voicemail_on_inside_business_hours": "voicemail_en"
        },
        "2": {
          "voicemail_off": "available_en_voicemail_config",
          "voicemail_on": "available_en"
        }
      },
      "country_code": "US",
      "created_at": "2013-04-13T16:02:33Z",
      "default_greeting_ids": [
        "voicemail_en",
        "available_jp"
      ],
      "default_group_id": 1,
      "display_number": "[phone]",
      "external": false,
      "greeting_ids": [
        1,
        2
      ],
      "group_ids": [
        1,
        2
      ],
      "id": 6,
      "location": "TX",
      "name": "Awesome Support Line",
      "nickname": "Awesome Support Line",
      "number": "[phone]",
      "recorded": true,
      "sms_group_id": 7,
      "toll_free": false,
      "transcription": false
    }
  ],
  "previous_page": null
}

Search for Available Phone Numbers

• GET /api/v2/channels/voice/phone_numbers/search?country={country}

Returns available phone numbers.

This endpoint is not available for Trial accounts.

Allowed For

• Agents

JSON Format of Available Phone Numbers

Name	Type	Comments
number	string	The phone number digits
display_number	string	The formatted phone number
toll_free	boolean	Whether the number is toll-free or local
location	string	The number's geographical location. For example, "CA" or "Leeds"
country_code	string	The ISO code of the country for the phone number
token	string	A generated token unique for each phone number and used when provisioning the number
price	string	The monthly cost of the phone number
address_requirements	string	The type of address that must be supplied when purchasing the phone number (based on specific country regulations). Possible values: "none", "local", "any", or "foreign"

Example Queries

Search query	Returns
"country=US&toll_free=true"	Toll free phone numbers from the US
"country=US&area_code=510"	Phone numbers in the '510' area code from the US
"country=US&contains=pizza"	Phone numbers matched to 'pizza' from the US

{
  "phone_number":{
    "number":         "[phone]",
    "display_number": "[phone]",
    "toll_free":      false,
    "location":       "TX",
    "country_code":   "US",
    "token":          "24a407cef67213be6d26b4c02d7d86c0",
    "price":          "$1.0"
  }
}

Parameters

Name	Type	In	Required	Description
area_code	string	Query	false	Find phone numbers in the specified area code. (US and Canada only)
contains	string	Query	false	The regular expression used to search for phone numbers. Valid characters are '' and [0-9a-zA-Z]. The '' character will match any single digit
country	string	Query	true	The ISO country code
toll_free	boolean	Query	false	Whether the number should be toll-free or local

Code Samples

curl

curl "https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/search.json?country={country_code}&toll_free={toll_free}&area_code={area_code}&contains={contains}" \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/phone_numbers/search?area_code=510&contains=&country=US&toll_free=true"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/phone_numbers/search")
		.newBuilder()
		.addQueryParameter("area_code", "510")
		.addQueryParameter("contains", "")
		.addQueryParameter("country", "US")
		.addQueryParameter("toll_free", "true");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://support.zendesk.com/api/v2/channels/voice/phone_numbers/search',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
  params: {
    'area_code': '510',
    'contains': '',
    'country': 'US',
    'toll_free': 'true',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://support.zendesk.com/api/v2/channels/voice/phone_numbers/search?area_code=510&contains=&country=US&toll_free=true"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/phone_numbers/search")
uri.query = URI.encode_www_form("area_code": "510", "contains": "", "country": "US", "toll_free": "true")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "count": 1,
  "next_page": null,
  "phone_numbers": [
    {
      "address_requirements": "none",
      "capabilities": {
        "mms": false,
        "sms": true,
        "voice": true
      },
      "country_code": "US",
      "display_number": "[phone]",
      "location": "MD",
      "nickname": null,
      "number": "[phone]",
      "price": "$1.00",
      "token": "24a407cef67213be6d26b4c02d7d86c0",
      "toll_free": false
    }
  ],
  "previous_page": null
}

Show Phone Number

• GET /api/v2/channels/voice/phone_numbers/{phone_number_id}

Retrieves a phone number.

Including additional information

Use the include query parameter to retrieve additional information about a phone number. The parameter accepts the following values:

• all_greetings
• all_groups
• all_schedules
• ivrs
• settings

For example, to retrieve a phone number's settings, use ?include=settings. The response includes a settings child object in the phone_number object. For returned settings properties, see Settings JSON Format.

Use commas to separate multiple values. Example:?include=settings,ivrs,all_groups.

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
include	string	Query	false	Parameter to include additional information. Allowed values are "settings", "ivrs", "all_greetings", "all_groups", or "all_schedules".
phone_number_id	integer	Path	true	ID of a phone number

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json \
  -v -u {email_address}:{password}

# Retrieve a phone number's settings
curl https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json \
  -G --data-urlencode "include=settings" \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986?include="
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986")
		.newBuilder()
		.addQueryParameter("include", "");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
  params: {
    'include': '',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986?include="
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	auth=('<username>', '<password>'),
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986")
uri.query = URI.encode_www_form("include": "")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "phone_number": {
    "brand_id": 1,
    "call_recording_consent": "always",
    "capabilities": {
      "emergency_address": false,
      "mms": false,
      "sms": true,
      "voice": true
    },
    "categorised_greetings": {
      "1": "voicemail_en",
      "2": "available_en"
    },
    "categorised_greetings_with_sub_settings": {
      "1": {
        "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_on_inside_business_hours": "voicemail_en"
      },
      "2": {
        "voicemail_off": "available_en_voicemail_config",
        "voicemail_on": "available_en,"
      }
    },
    "country_code": "US",
    "created_at": "2013-04-13T16:02:33Z",
    "default_greeting_ids": [
      "voicemail_en",
      "available_jp"
    ],
    "default_group_id": 1,
    "display_number": "[phone]",
    "external": false,
    "greeting_ids": [
      1,
      2
    ],
    "group_ids": [
      1,
      2
    ],
    "id": 6,
    "line_type": "phone",
    "location": "TX",
    "name": "Awesome Support Line",
    "nickname": "Awesome Support Line",
    "number": "[phone]",
    "recorded": true,
    "sms_group_id": 7,
    "toll_free": false,
    "transcription": false
  }
}

Create Phone Number

• POST /api/v2/channels/voice/phone_numbers

Creates a Talk phone number from an available phone number. The available phone number is specified by a token returned by a search for available numbers. See Search for Available Phone Numbers.

Allowed For

• Agents

Address and business verification requirements

Certain regional numbers require a valid address and/or business verification in that region before the number can be created. For more information, see Zendesk Talk and Zendesk Text number address requirements in Zendesk help.

Number needs valid address You can create a phone number that needs an address by getting the address' provider_reference using the List Addresses endpoint and adding it to the body as address_sid. Example:

{
  "phone_number": {
    "token": "24a407cef67213be6d26b4c02d7d86c0"
  },
  "address_sid": "ADXXXXXXXXXXXXXX"
}

Number needs business verification The endpoint does not currently support creating a phone number that requires a valid verified business.

Example body

{
  "phone_number": {
    "token": "24a407cef67213be6d26b4c02d7d86c0"
  }
}

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers.json \
  -H "Content-Type: application/json" -X POST -d '{"phone_number" : {"token": "xxx"}}' \
  -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/phone_numbers"
	method := "POST"
	payload := strings.NewReader(`{
  "phone_number": {
    "token": "24a407cef67213be6d26b4c02d7d86c0"
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/phone_numbers")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"phone_number\": {
    \"token\": \"24a407cef67213be6d26b4c02d7d86c0\"
  }
}""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "phone_number": {
    "token": "24a407cef67213be6d26b4c02d7d86c0"
  }
});

var config = {
  method: 'POST',
  url: 'https://support.zendesk.com/api/v2/channels/voice/phone_numbers',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json

url = "https://support.zendesk.com/api/v2/channels/voice/phone_numbers"

payload = json.loads("""{
  "phone_number": {
    "token": "24a407cef67213be6d26b4c02d7d86c0"
  }
}""")
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"POST",
	url,
	auth=('<username>', '<password>'),
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/phone_numbers")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
request.body = %q({
  "phone_number": {
    "token": "24a407cef67213be6d26b4c02d7d86c0"
  }
})
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "phone_number": {
    "brand_id": 1,
    "call_recording_consent": "always",
    "capabilities": {
      "emergency_address": false,
      "mms": false,
      "sms": true,
      "voice": true
    },
    "categorised_greetings": {
      "1": "voicemail_en",
      "2": "available_en"
    },
    "categorised_greetings_with_sub_settings": {
      "1": {
        "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_on_inside_business_hours": "voicemail_en"
      },
      "2": {
        "voicemail_off": "available_en_voicemail_config",
        "voicemail_on": "available_en,"
      }
    },
    "country_code": "US",
    "created_at": "2013-04-13T16:02:33Z",
    "default_greeting_ids": [
      "voicemail_en",
      "available_jp"
    ],
    "default_group_id": 1,
    "display_number": "[phone]",
    "external": false,
    "greeting_ids": [
      1,
      2
    ],
    "group_ids": [
      1,
      2
    ],
    "id": 6,
    "line_type": "phone",
    "location": "TX",
    "name": "Awesome Support Line",
    "nickname": "Awesome Support Line",
    "number": "[phone]",
    "recorded": true,
    "sms_group_id": 7,
    "toll_free": false,
    "transcription": false
  }
}

Update Phone Number

• PUT /api/v2/channels/voice/phone_numbers/{phone_number_id}

Updates an existing phone number.

Including additional information

Use the include query parameter to update additional information about a phone number. The parameter accepts the following values:

• all_greetings
• all_groups
• all_schedules
• ivrs
• settings

For example, to update a phone number's settings, use ?include=settings and include a settings child object in the request body's phone_number object. For supported settings properties, see Settings JSON Format.

Use commas to separate multiple values. Example:?include=settings,ivrs,all_groups.

Settings JSON Format

Name	Type	Read-only	Mandatory	Description
allow_outbound_calls	boolean	false	false	Whether outbound calls are allowed on this phone number
average_wait_time_message_enabled	boolean	false	false	Whether average wait time message is enabled on this phone number
call_offering_duration	integer	false	false	How long the call is offered to an agent for this phone number (in seconds)
call_recording_delete_after	string	false	false	Length of time before call recordings are deleted. Allowed values are 'never', '1.days', '1.weeks', '2.weeks', '1.months', '2.months', '3.months', '6.months', '1.years', and '2.years'
call_recording_opt_out	boolean	false	false	Whether call recordings are enabled on this phone number
callback_from_queue	boolean	false	false	Whether callback from queue is enabled on this phone number
callback_locale	string	false	false	ISO 639-1 language code for the callback phone number confirmation greeting
create_ticket_for_abandoned_calls	boolean	false	false	If true, calls abandoned on this phone number create a ticket
dequeue_retry_if_attempted	boolean	false	false	If true, the call is dequeued after a retry attempt
maximum_queue_size	integer	false	false	Maximum number of phone calls allowed in the queue before being directed to voicemail
maximum_queue_wait_time	integer	false	false	Maximum wait time that a phone call can be allocated to the queue (in minutes)
overflow_number	object	false	false	Defines an overflow number used when a call cannot currently be taken by any agents or answered by voicemail. For an example of this object, see Overflow number example
priority	integer	false	false	Priority of this phone number
voicemail	boolean	false	false	If true, voicemail is enabled for this phone number
voicemail_outside_business_hours	boolean	false	false	If true, callers can leave voicemails outside of buisness hours
voicemail_recording_delete_after	string	false	false	Length of time before voicemail recordings are deleted. Allowed values are 'never', '1.days', '1.weeks', '2.weeks', '1.months', '2.months', '3.months', '6.months', '1.years', '2.years'
wrap_up_enabled	boolean	false	false	If true, Talk agents have time after each call to finish adding details to the ticket
wrap_up_time_limit	integer	false	false	Amount of time agents have to wrap up calls for each number (in seconds)

Overflow number example

"overflow_number": {
        "enabled": true,
        "number": "[phone]"
}

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
include	string	Query	false	Parameter to include additional information. Allowed values are "settings", "ivrs", "all_greetings", "all_groups", or "all_schedules".
phone_number_id	integer	Path	true	ID of a phone number

Example body

{
  "phone_number": {
    "nickname": "Awesome Support Line"
  }
}

Code Samples

curl

# Update a phone number's nickname
curl https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json \
  -H "Content-Type: application/json" -d '{"phone_number": {"nickname": "Awesome Support Line"}}' \
  -v -u {email_address}:{password} -X PUT

# Update a phone number's transcription
curl "https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json?include=settings" \
  -H "Content-Type: application/json" -d '{"phone_number": {"transcription": true}}' \
  -v -u {email_address}:{password} -X PUT

# Update callback from callback greeting
curl "https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json?include=settings" \
  -H "Content-Type: application/json" -d '{"phone_number": {"categorised_greetings": {"6": "callback_none"}}}' \
  -v -u {email_address}:{password} -X PUT

# Update a phone number's voicemail setting
curl "https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json?include=settings" \
  -H "Content-Type: application/json" -d '{"phone_number": {"settings": {"voicemail": true}}}' \
  -v -u {email_address}:{password} -X PUT

# Update callback from `callback_from_queue` setting
curl "https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json?include=settings" \
  -H "Content-Type: application/json" -d '{"phone_number": {"settings": {"callback_from_queue": false }}}' \
  -v -u {email_address}:{password} -X PUT

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986?include="
	method := "PUT"
	payload := strings.NewReader(`{
  "phone_number": {
    "nickname": "Awesome Support Line"
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "username:password"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986")
		.newBuilder()
		.addQueryParameter("include", "");
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"phone_number\": {
    \"nickname\": \"Awesome Support Line\"
  }
}""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", Credentials.basic("your-email", "your-password"))
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "phone_number": {
    "nickname": "Awesome Support Line"
  }
});

var config = {
  method: 'PUT',
  url: 'https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "username:password"
  },
  params: {
    'include': '',
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json

url = "https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986?include="

payload = json.loads("""{
  "phone_number": {
    "nickname": "Awesome Support Line"
  }
}""")
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"PUT",
	url,
	auth=('<username>', '<password>'),
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986")
uri.query = URI.encode_www_form("include": "")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
request.body = %q({
  "phone_number": {
    "nickname": "Awesome Support Line"
  }
})
request.basic_auth "username", "password"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "phone_number": {
    "brand_id": 1,
    "call_recording_consent": "always",
    "capabilities": {
      "emergency_address": false,
      "mms": false,
      "sms": true,
      "voice": true
    },
    "categorised_greetings": {
      "1": "voicemail_en",
      "2": "available_en"
    },
    "categorised_greetings_with_sub_settings": {
      "1": {
        "voicemail_off_inside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_off_outside_business_hours": "voicemail_en_voicemail_config",
        "voicemail_on_inside_business_hours": "voicemail_en"
      },
      "2": {
        "voicemail_off": "available_en_voicemail_config",
        "voicemail_on": "available_en,"
      }
    },
    "country_code": "US",
    "created_at": "2013-04-13T16:02:33Z",
    "default_greeting_ids": [
      "voicemail_en",
      "available_jp"
    ],
    "default_group_id": 1,
    "display_number": "[phone]",
    "external": false,
    "greeting_ids": [
      1,
      2
    ],
    "group_ids": [
      1,
      2
    ],
    "id": 6,
    "line_type": "phone",
    "location": "TX",
    "name": "Awesome Support Line",
    "nickname": "Awesome Support Line",
    "number": "[phone]",
    "recorded": true,
    "sms_group_id": 7,
    "toll_free": false,
    "transcription": false
  }
}

Delete Phone Number

• DELETE /api/v2/channels/voice/phone_numbers/{phone_number_id}

Allowed For

• Agents

Parameters

Name	Type	In	Required	Description
phone_number_id	integer	Path	true	ID of a phone number

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/channels/voice/phone_numbers/{phone_number_id}.json \
  -H "Content-Type: application/json" -X DELETE -v -u {email_address}:{password}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/channels/voice/phone_numbers/900000120986"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization"