This is the reference documentation for the Zendesk Talk API. The Talk API is part of the Zendesk v2 API. Any general mechanisms and conventions, such as authentication and pagination, work as described in the API reference introduction and are considered implied in this reference.

Use the Talk API in conjunction with the Support API to work with Talk agents, groups, and tickets.

If you have the Talk Partner Edition, several additional endpoints are available for building integrations. See the Talk Partner Edition API documentation. For potential features you can build, see the Talk Partner Edition developer guide.

Rate limits

The Support API rate limits apply for the Talk API as well. Talk has the following additional rate limits:

EndpointRate limit
All15,000 reqs / 5 minutes
Current Queue Activity2,500 reqs / 5 minutes
Create Callback Request30 reqs / 10 minutes

Run in Postman

If you use Postman, you can import the Talk API endpoints as a collection into your Postman app, then try out different requests to learn how the API works. Click the following button to get started:

Run in Postman

If you don't use Postman, you can sign up for a free account on the Postman website and download the app. For more information about using Postman with Zendesk APIs, see Exploring Zendesk APIs with Postman.