Recordings

Recordings are stored by Talk and exposed in the corresponding ticket in a voice comment.

Delete Recording

DELETE /api/v2/channels/voice/calls/{id}/recordings.json

The id parameter should be replaced with a call ID, which you can get from the call_id property in Voice Comments.

Two recordings can be associated to the same call ID. This endpoint deletes all recordings associated with the call ID. To delete only a specific type of recording, see Delete Recording By Type.

Available parameters
Name Type Comments
id integer Call ID
Allowed For
  • Admins
Using curl
curl https://{subdomain}.zendesk.com/api/v2/channels/voice/calls/{id}/recordings.json \
-v -u {email_address}:{password} \
-X DELETE
Example Response
Status: 204 No Content

Delete Recording By Type

DELETE /api/v2/channels/voice/calls/{id}/recordings/{recording_type}.json

The id parameter should be replaced with a call ID, which you can get from the call_id property in Voice Comments.

The recording_type is also present for Voice Comments created after January 10, 2020. For older comments, the Delete recording endpoint should be used.

Available Parameters
Name Type Comments
id integer Call ID
recording_type string Valid types are call or voicemail
Allowed For
  • Admins
Using curl
curl https://{subdomain}.zendesk.com/api/v2/channels/voice/calls/{id}/recordings/{recording_type}.json \
-v -u {email_address}:{password} \
-X DELETE
Example Response
Status: 204 No Content