Changelog

This changelog lists only significant changes, not all changes, to the Zendesk developer platform. It includes changes announced after June 22, 2022. For earlier announcements, see Developer Updates in Zendesk help.
 

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Date	Event	Subject	Description
May 22, 2023	Breaking change	Offset-based pagination	Offset-based pagination requests after the first 10,000 records will return an error message. See New limits for offset-based pagination.
May 19, 2023	Deprecated	Merge Self With Another User	The Merge Self with Another User endpoint is being deprecated and replaced with the Merge End Users endpoint.
Apr 30, 2023	Removed	NPS® API	Removed the Net Promoter Score℠ (NPS®) API. See Announcing the removal of Net Promoter Score (NPS).
Apr 25, 2023	Added	Agent Availability APIs	Introduced the ability to access and update real-time agent status and activity information across Zendesk channels. Added two new APIs: Agent Availability API Unified Agent Status API Previously, these APIs were only available as part of the Agent Availability API EAP. For more information, see Agent Availability APIs.
Apr 17, 2023	Added	ZIS LoadLinks action	Added cursor pagination to the ZIS LoadLinks action. The action now supports the page_size, page_after_cursor, and page_before_cursor parameters. Responses from the LoadLinks action now include a meta object property that contains pagination information. For more information, see cursor pagination in the ZIS Links documentation.
Apr 12, 2023	New EAP	New Custom Objects API	Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations. The Custom Objects API includes the following endpoint collections: Custom Objects Custom Object Fields Custom Object Records See Custom Objects EAP and Custom Objects API.
Mar 30, 2023	Added	Webhooks API	Added a new custom_headers property to webhooks and the authentication property now supports api_key as a type. See Creating and monitoring webhooks.
Mar 2, 2023	Deprecated	Status API	Four Status API endpoints are being deprecated. Three new endpoints replaces them. To be removed: List components Show component status List subcomponents Show subcomponent status Added: List active incidents List maintenance incidents Show active incident See Announcing the deprecation and replacement of Status API endpoints.
Jan 17, 2023	Deprecated	NPS® API	The Net Promoter Score℠ (NPS®) API is being deprecated. See Announcing the removal of Net Promoter Score (NPS).
Jan 17, 2023	Added	Custom Ticket Statuses API	Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing custom ticket statuses and Custom ticket statuses API.
Oct 7, 2022	Breaking change	Voice API	Updated two Voice endpoints to support omnichannel routing and unified agent status: Show availability Update availability See Voice Availabilities.
Sep 20, 2022	New EAP	Custom Ticket Statuses API	Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing the Custom Ticket Statuses EAP and Custom ticket statuses API.
Jun 29, 2022	Removed	Support Users API	Removed the end user endpoints. See Announcing the removal of end user API endpoints in Support.
Jun 22, 2022	New EAP	Messaging in the Unity SDK	Introduced two new methods for messaging in the Unity SDK: ZendeskMessaging.Initialize() ZendeskMessaging.Instance.ShowMessaging() See Getting started.