Changelog

This changelog lists only significant changes, not all changes, to the Zendesk developer platform. It includes changes announced after June 22, 2022. For earlier announcements, see Developer Updates in Zendesk help.
 

    DateEventSubjectDescription
    May 22, 2023
    Breaking change

    Offset-based pagination

    Offset-based pagination requests after the first 10,000 records will return an error message.

    See New limits for offset-based pagination.

    May 19, 2023
    Deprecated

    Merge Self With Another User

    The Merge Self with Another User endpoint is being deprecated and replaced with the Merge End Users endpoint.

    Apr 30, 2023
    Removed

    NPS® API

    Removed the Net Promoter Score℠ (NPS®) API.

    See Announcing the removal of Net Promoter Score (NPS).

    Apr 25, 2023
    Added

    Agent Availability APIs

    Introduced the ability to access and update real-time agent status and activity information across Zendesk channels.

    Added two new APIs:

    Previously, these APIs were only available as part of the Agent Availability API EAP.

    For more information, see Agent Availability APIs.

    Apr 17, 2023
    Added

    ZIS LoadLinks action

    Added cursor pagination to the ZIS LoadLinks action.

    The action now supports the page_size, page_after_cursor, and page_before_cursor parameters.

    Responses from the LoadLinks action now include a meta object property that contains pagination information.

    For more information, see cursor pagination in the ZIS Links documentation.

    Apr 12, 2023
    New EAP

    New Custom Objects API

    Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations.

    The Custom Objects API includes the following endpoint collections:

    See Custom Objects EAP and Custom Objects API.

    Mar 30, 2023
    Added

    Webhooks API

    Added a new custom_headers property to webhooks and the authentication property now supports api_key as a type.

    See Creating and monitoring webhooks.

    Mar 2, 2023
    Deprecated

    Status API

    Jan 17, 2023
    Deprecated

    NPS® API

    The Net Promoter Score℠ (NPS®) API is being deprecated.

    See Announcing the removal of Net Promoter Score (NPS).

    Jan 17, 2023
    Added

    Custom Ticket Statuses API

    Introduced the ability to create and manage more granular and customized ticket statuses.

    See Announcing custom ticket statuses and Custom ticket statuses API.

    Oct 7, 2022
    Breaking change

    Voice API

    Updated two Voice endpoints to support omnichannel routing and unified agent status:

    See Voice Availabilities.

    Sep 20, 2022
    New EAP

    Custom Ticket Statuses API

    Introduced the ability to create and manage more granular and customized ticket statuses.

    See Announcing the Custom Ticket Statuses EAP and Custom ticket statuses API.

    Jun 29, 2022
    Removed

    Support Users API

    Jun 22, 2022
    New EAP

    Messaging in the Unity SDK

    Introduced two new methods for messaging in the Unity SDK:

    See Getting started.