Changelog
This changelog lists only significant changes, not all changes, to the Zendesk developer platform. It includes changes announced after June 22, 2022. For earlier announcements, see Developer Updates in Zendesk help.
Date | Event | Subject | Description |
---|---|---|---|
Oct 12, 2023 | Breaking change | Changed the See How JWT SSO for Zendesk works in Zendesk help for how this URL is used in the SSO workflow. | |
October 4, 2023 | Added | Introduced the ability to capture the data an agent or admin has accessed in your Zendesk account within the last 90 days. You can use the access logs to identify data security risks, refine security and privacy policies, and support data privacy compliance. The Access Logs API consists of the following endpoint: See Monitoring agent activity with the Access Log API in Zendesk help. | |
September 26, 2023 | Added | Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations. The Custom Objects API includes the following endpoint collections: | |
July 11, 2023 | New EAP | Introduced the ability to create and manage 301 and 302 redirect rules for help center URLs that would otherwise return 404 page not found errors. | |
July 6, 2023 | Added | Messaging Metadata | Ability to send metadata from a messaging conversation through the Zendesk Web Widget, Zendesk SDKs for Android or iOS, or Zendesk SDK for Unity See Using Messaging Metadata with the Zendesk Web Widget and SDKs. |
July 3, 2023 | Added | Introduced the ability to include a JSON Web Token (JWT) when making client-side requests to third-part APIs from a help center. Added two new APIs: | |
June 12, 2023 | Added | Added the ability for admins to view personal macros created by and available only to individual users. See List Macros. | |
May 22, 2023 | Breaking change | Offset-based pagination requests after the first 10,000 records will return an error message. | |
May 19, 2023 | Deprecated | The Merge Self with Another User endpoint is being deprecated and replaced with the Merge End Users endpoint. | |
Apr 30, 2023 | Removed | NPS® API | Removed the Net Promoter Score℠ (NPS®) API. |
Apr 25, 2023 | Added | Introduced the ability to access and update real-time agent status and activity information across Zendesk channels. Added two new APIs: Previously, these APIs were only available as part of the Agent Availability API EAP. For more information, see Agent Availability APIs. | |
Apr 17, 2023 | Added | Added cursor pagination to the ZIS LoadLinks action. The action now supports the Responses from the LoadLinks action now include a For more information, see cursor pagination in the ZIS Links documentation. | |
Apr 12, 2023 | New EAP | Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations. The Custom Objects API includes the following endpoint collections: See Custom Objects EAP and Custom Objects API. | |
Mar 30, 2023 | Added | Added a new | |
Mar 2, 2023 | Deprecated | Four Status API endpoints are being deprecated. Three new endpoints replaces them. To be removed: Added: See Announcing the deprecation and replacement of Status API endpoints. | |
Jan 17, 2023 | Deprecated | The Net Promoter Score℠ (NPS®) API is being deprecated. | |
Jan 17, 2023 | Added | Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing custom ticket statuses and Custom ticket statuses API. | |
Oct 7, 2022 | Breaking change | Updated two Voice endpoints to support omnichannel routing and unified agent status: See Voice Availabilities. | |
Sep 20, 2022 | New EAP | Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing the Custom Ticket Statuses EAP and Custom ticket statuses API. | |
Jun 29, 2022 | Removed | Removed the end user endpoints. See Announcing the removal of end user API endpoints in Support. | |
Jun 22, 2022 | New EAP | Introduced two new methods for messaging in the Unity SDK: See Getting started. |