Changelog
This changelog lists only significant changes, not all changes, to the Zendesk developer platform. It includes changes announced after June 22, 2022. For earlier announcements, see Developer Updates in Zendesk help.
| Date | Event | Subject | Description |
|---|---|---|---|
| April 3, 2025 | Added | Introduced the | |
| February 11, 2025 | Breaking change | Beginning March 10, 2025, all ticket updates will be protected by a concurrency control mechanism called optimistic locking. Any collisions that occur on unprotected endpoints will now return a 409 Conflict value instead of the previously inaccurate 200 OK value. | |
| January 21, 2025 | Breaking change | Beginning February 24, 2025, the | |
| December 9, 2024 | Added | Introducing APIs to create and manage custom queues for omnichannel routing. See Understanding how omnichannel routing uses queues to route work to agents and Omnichannel Routing Queues. | |
| Oct 31, 2024 | Breaking change | Beginning December 5, 2025, ZIS bundles can no longer be uploaded or updated if they contain an OAuth access token reference path. Instead, use the See Using a connection to authenticate API requests in a ZIS flow. | |
| Oct 21, 2024 | Added | Redirect Rules API is now GA. This API enables the creation and management of redirects for deleted or archived content like articles and posts, preventing users from encountering 404 errors on outdated links. | |
| Sep 12, 2024 | Breaking change | Added a new offered to event when omnichannel routing offers a ticket to an agent. This new event replaces the previously used Change type event with field_name = 'offered_to' to log an offer by omnichannel routing. | |
| Aug 29, 2024 | Added | Added the | |
| Aug 27, 2024 | Deprecated | Beginning February 17, 2025, the implicit and password grant flows can no longer be used to get OAuth access tokens. If you're using OAuth 2.0 to authenticate API requests, you must switch to the authorization code grant flow. See also Using PKCE to make Zendesk OAuth access tokens more secure. | |
| Aug 19, 2024 | Deprecated | Beginning May 12, 2025, Live Chat API endpoints that use the | |
| Aug 12, 2024 | Deprecated | Starting August 12, 2024, the Events Connector for Amazon EventBridge can't be used to create new event connections. Existing event connections will continue working until December 1, 2025. We recommend migrating all events to webhooks prior to that date. | |
| Aug 2, 2024 | Breaking change | Starting September 2, 2024, the Incremental Instance Values Export endpoint will sort based on the | |
| Jul 2, 2024 | Added | Introduced Help Center Templating API v4 and an update to the Copenhagen theme. | |
| Jul 1, 2024 | Deprecated | Starting July 31, 2024, basic authentication using an email and password is deprecated for | |
| Jul 1, 2024 | Deprecated | Starting July 1, 2024, Chat Conversations APIs are deprecated for new accounts and for accounts not using these APIs. If you're actively using these APIs today, you will be able to continue using them. | |
| Jun 10, 2024 | Added | Introduced the ability to view aggregated status, workload, and capacity data for groups of agents. | |
| Apr 2, 2024 | Breaking change | Article attachment responses no longer include the attachment file name in the URL after | |
| Apr 1, 2024 | New EAP | Introduced a new endpoint for the WFM Public API that lets you extract data for agents' activities based on start and end time. This includes start and end day events. Note: This API is available only for Zendesk WFM customers (previously Tymeshift). | |
| Feb 21, 2024 | Added | Zendesk SDK for Unity has exited the Early Access Program and is now available for everyone. See Working with messaging for your mobile channel in Zendesk help for configuring Unity as a channel in the Admin Center. | |
| Feb 1, 2024 | New EAP | Introduced the ability to extract data from both default and custom reports by specifying the ID of the desired report template. Note: This API is available only for Zendesk WFM customers (previously Tymeshift). | |
| Jan 8, 2024 | Added | OAS files | Made the OpenAPI specifications for the Ticketing and Help Center APIs available as OAS file downloads. You can download them from the Ticketing and Help Center home pages. |
| Oct 12, 2023 | Breaking change | Changed the See How JWT SSO for Zendesk works in Zendesk help for how this URL is used in the SSO workflow. | |
| October 4, 2023 | Added | Introduced the ability to capture the data an agent or admin has accessed in your Zendesk account within the last 90 days. You can use the access logs to identify data security risks, refine security and privacy policies, and support data privacy compliance. The Access Logs API consists of the following endpoint: See Monitoring agent activity with the Access Log API in Zendesk help. | |
| September 26, 2023 | Added | Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations. The Custom Objects API includes the following endpoint collections: | |
| July 11, 2023 | New EAP | Introduced the ability to create and manage 301 and 302 redirect rules for help center URLs that would otherwise return 404 page not found errors. | |
| July 6, 2023 | Added | Messaging Metadata | Ability to send metadata from a messaging conversation through the Zendesk Web Widget, Zendesk SDKs for Android or iOS, or Zendesk SDK for Unity See Using Messaging Metadata with the Zendesk Web Widget and SDKs. |
| July 3, 2023 | Added | Introduced the ability to include a JSON Web Token (JWT) when making client-side requests to third-part APIs from a help center. Added two new APIs: | |
| June 12, 2023 | Added | Added the ability for admins to view personal macros created by and available only to individual users. See List Macros. | |
| May 22, 2023 | Breaking change | Offset-based pagination requests after the first 10,000 records will return an error message. | |
| May 19, 2023 | Removed | The Merge Self with Another User endpoint is being removed and replaced with the Merge End Users endpoint. | |
| Apr 30, 2023 | Removed | NPS® API | Removed the Net Promoter Score℠ (NPS®) API. |
| Apr 25, 2023 | Added | Introduced the ability to access and update real-time agent status and activity information across Zendesk channels. Added two new APIs: Previously, these APIs were only available as part of the Agent Availability API EAP. For more information, see Agent Availability APIs. | |
| Apr 17, 2023 | Added | Added cursor pagination to the ZIS LoadLinks action. The action now supports the Responses from the LoadLinks action now include a For more information, see cursor pagination in the ZIS Links documentation. | |
| Apr 12, 2023 | New EAP | Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations. The Custom Objects API includes the following endpoint collections: See Custom Objects EAP and Custom Objects API. | |
| Mar 30, 2023 | Added | Added a new | |
| Mar 2, 2023 | Deprecated | Four Status API endpoints are being deprecated. Three new endpoints replaces them. To be removed: Added: See Announcing the deprecation and replacement of Status API endpoints. | |
| Jan 17, 2023 | Deprecated | The Net Promoter Score℠ (NPS®) API is being deprecated. | |
| Jan 17, 2023 | Added | Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing custom ticket statuses and Custom ticket statuses API. | |
| Oct 7, 2022 | Breaking change | Updated two Voice endpoints to support omnichannel routing and unified agent status: See Voice Availabilities. | |
| Sep 20, 2022 | New EAP | Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing the Custom Ticket Statuses EAP and Custom ticket statuses API. | |
| Jun 29, 2022 | Removed | Removed the end user endpoints. See Announcing the removal of end user API endpoints in Support. | |
| Jun 22, 2022 | New EAP | Introduced two new methods for messaging in the Unity SDK: See Getting started. |