You can enable Zendesk user events to trigger a flow by specifying in the JobSpec object the event_source as "support" and event_type as the tag associated with the event. See Trigger events for more information.

The table and sections below lists all the supported Zendesk user events with the tag and expected payload content.

Tag Event Payload
user.UserIsActiveChanged Active Status Changed
user.UserAliasChanged Alias Changed
user.CustomFieldChanged Custom Field Changed
Custom Field Changed - Checkbox
Custom Field Changed - Date
Custom Field Changed - Decimal
Custom Field Changed - Integer
Custom Field Changed - Regex
Custom Field Changed - Tagger
Custom Field Changed - Text
Custom Field Changed - Text Area
user.CustomRoleChanged Custom Role Changed
user.UserDefaultGroupChanged Default Group Changed
user.UserDetailsChanged Details Changed
user.ExternalIdChanged External ID Changed
user.UserGroupAdded Group Added
user.UserGroupRemoved Group Removed
user.UserIdentityChanged Identity Changed
user.UserIdentityCreated Identity Created
user.UserIdentityRemoved Identity Deleted
user.LastLoginChanged Last Login Changed
user.LocaleChanged Locale Changed
user.UserNameChanged Name Changed
user.UserNotesChanged Notes Changed
user.OnlyPrivateCommentsChanged Only Private Comments Changed
user.UserOrganizationAdded Organization Added
user.UserOrganizationRemoved Organization Removed
user.UserPhotoChanged Photo Changed
user.UserRoleChanged Role Changed
user.TagsChanged Tags Changed
user.TimeZoneChanged Time Zone Changed
user.UserCreated User Created
user.UserMerged User Merged

Active Status Changed

A user's status was changed. If the current property is false, the user has been soft deleted.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Active Status Changed",      "previous": true,      "current": false,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous active status
  • current - The current active status

Alias Changed

A user's alias was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 4,          "total": 9        }      },      "type": "Alias Changed",      "previous": "abc",      "current": "edf",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous alias
  • current - The current alias

Custom Field Changed

Custom Field Changed events occur when the value of a user-created custom field is changed by an agent.

Zendesk supports a range of custom field types such as text, numbers, and dates. For more information about custom fields, see About custom field types.

Custom Field Changed events includes a custom_field object with three parameters:

  • id - The Zendesk ID of the custom field
  • title - The custom field name
  • field_type - The field data type (such as date, text, integer, and multi-select)

Custom Field Changed - Checkbox

The value of a custom field checkbox was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T01:23:45Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 1,          "total": 3        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "VIP",        "field_type": "checkbox"      },      "previous": false,      "current": true,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T01:23:45Z",        "updated_at": "2020-01-25T01:23:45Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous boolean value
  • current - The current boolean value

Custom Field Changed - Date

The value of a date custom field was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 2,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Start Date",        "field_type": "date"      },      "previous": "2020-01-10",      "current": "2020-01-25",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:50:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous date and time
  • current - The current date and time

Custom Field Changed - Decimal

The value of a decimal custom field was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T01:23:45Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 2,          "total": 3        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Decimal Field",        "field_type": "decimal"      },      "previous": "99.99",      "current": "100.00",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:50:29Z",        "updated_at": "2020-01-25T01:23:45Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous numerical value
  • current - The current numerical value

Custom Field Changed - Integer

The value of an integer custom field was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T01:23:45Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 3,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Integer",        "field_type": "integer"      },      "previous": "10",      "current": "100",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:50:29Z",        "updated_at": "2020-01-25T01:23:45Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous numerical value
  • current - The current numerical value

Custom Field Changed - Regex

The value of a regex custom field was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T01:23:45Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 4,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Regex Field",        "field_type": "regexp"      },      "previous": null,      "current": "http://example.com",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T01:23:45Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous regex value
  • current - The current regex value

Custom Field Changed - Tagger

The value of a tagger custom field was changed.

Example

{   // other properties omitted 
  "input": {     "user_event": {       "meta": {         "version": "1.0",         "occurred_at": "2020-01-25T01:23:45Z",         "ref": "1-1234567890",         "sequence": {           "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",           "position": 5,           "total": 7         }       },       "type": "Custom Field Changed",       "custom_field": {         "id": 1234,         "title": "Dropdown Field",         "field_type": "tagger"       },       "previous": "choice_1",       "current": "choice_2",       "user": {         "id": 35436,         "external_id": "SF12345",         "role": "agent",         "email": "[email protected]",         "created_at": "2020-01-20T22:55:29Z",         "updated_at": "2020-01-25T01:23:45Z",         "organization_id": 10002,         "default_group_id": 98738       }     }   } }

The event contains the following unique properties in the user_event object:

  • previous - The previous string value
  • current - The current string value

Custom Field Changed - Text

The value of a text custom field was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T01:23:45Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 6,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "Text Field",        "field_type": "text"      },      "previous": null,      "current": "Text Message",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T01:23:45Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous string value
  • current - The current string value

Custom Field Changed - Text Area

The value of a multiline text custom field was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T01:23:45Z",        "ref": "1-1234567890",        "sequence": {          "id": "0572B2EE0A2B22E5EE8BB107928D7E6D",          "position": 7,          "total": 7        }      },      "type": "Custom Field Changed",      "custom_field": {        "id": 1234,        "title": "MultiLine",        "field_type": "textarea"      },      "previous": "This is a\nmultiline message.\nHello there.",      "current": "This is a\nmultiline message.",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T01:23:45Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous multiline text
  • current - The current multiline text

Custom Role Changed

The custom role of the user was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-21T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 1,          "total": 7        }      },      "type": "Custom Role Changed",      "previous": null,      "current": 43210,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-21T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738,        "tags": [          "enterprise"        ]      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous permission set ID of user's custom role
  • current - The current permission set ID of user's custom role

Default Group Changed

The user's default group was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 5,          "total": 9        }      },      "type": "Default Group Changed",      "previous": 98738,      "current": 96543,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 96543      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous default group ID
  • current - The current default group ID

Details Changed

The user details was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 5,          "total": 9        }      },      "type": "Details Changed",      "previous": "user old details",      "current": "new details",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user details
  • current - The current user details

External ID Changed

The user's external ID was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 6,          "total": 9        }      },      "type": "External ID Changed",      "previous": "SF123456",      "current": "AU123456",      "user": {        "id": 35436,        "external_id": "AU123456",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - Previous external ID of the user
  • current - Current external ID of the user

Group Added

A group was added to the user.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 1,          "total": 2        }      },      "type": "Group Added",      "group_added": 98738,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738,        "tags": [          "enterprise"        ]      }    }  }}

In the user_event object, group_added is the ID of the group which has been added to the user.

Group Removed

A group was removed from the user.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 2        }      },      "type": "Group Removed",      "group_removed": 98738,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": null,        "tags": [          "enterprise"        ]      }    }  }}

In the user_event object, group_removed is the ID of the group that has been removed from the user

Identity Changed

A user's identity was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 8,          "total": 9        }      },      "type": "Identity Changed",      "previous": {        "id": 12345,        "identity_type": "email",        "value": "[email protected]",        "primary": false      },      "current": {        "id": 12345,        "identity_type": "email",        "value": "[email protected]",        "primary": true      },      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user identity
  • current - The current user identity

Identity Created

A user's identity was created.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 7,          "total": 9        }      },      "type": "Identity Created",      "identity": {        "id": 12345,        "identity_type": "email",        "value": "[email protected]",        "primary": true      },      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The identity object contains properties which matches the User Identity API. For more information, see User Identities API.

Identity Deleted

A user's identity was deleted.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 9,          "total": 9        }      },      "type": "Identity Deleted",      "identity_id": 12345,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

In the user_event object, the identity_id property is the ID automatically assigned to the identity when it's created in Support.

Last Login Changed

The user's last login time was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 3,          "total": 9        }      },      "type": "Last Login Changed",      "previous": "2020-01-16T16:17:54Z",      "current": "2020-01-25T22:55:29Z",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous login date and time of the user
  • current - The current login date and time of the user

Locale Changed

The locale of the user was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Locale Changed",      "previous": "en-us",      "current": "en-au",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous locale
  • current - The current locale

Name Changed

The name of a Support user was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Name Changed",      "previous": null,      "current": "abc",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user name
  • current - The current user name

Notes Changed

The notes of a Support user was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 6,          "total": 9        }      },      "type": "Notes Changed",      "previous": "old notes",      "current": "new notes",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous user notes
  • current - The current user notes

Only Private Comments Changed

Private comments of the user was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Only Private Comments Changed",      "previous": false,      "current": true,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous boolean value of only private comments for the user
  • current - The current boolean value of only private comments for the user

Organization Added

An organization was added to the user.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Organization Added",      "organization_added": 10002,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

In the user_event object, organization_added is the ID of the organization which has been added to the user.

Organization Removed

An organization was removed from the user.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 2,          "total": 9        }      },      "type": "Organization Removed",      "organization_removed": 10002,      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": null,        "default_group_id": 98738      }    }  }}

In the user_event object, organization_removed is the ID of the organization that has been removed from the user

Photo Changed

The photo of a Support user was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 3,          "total": 9        }      },      "type": "Photo Changed",      "previous": "http://example.com/original.jpg",      "current": "http://example.com/current.jpg",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous photo url
  • current - The current photo url

Role Changed

The role of the user was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 4,          "total": 7        }      },      "type": "Role Changed",      "previous": "admin",      "current": "agent",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738,        "tags": [          "enterprise"        ]      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous role of the user
  • current - The current role of the user

Tags Changed

The tags on the Support user was changed.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 7,          "total": 9        }      },      "type": "Tags Changed",      "tags_added": ["chat"],      "tags_removed": ["talk"],      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • tags_added - Tags added to the user
  • tags_removed - Tags removed from the user

Time Zone Changed

The time zone of the Support user was changed.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-25T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 4,          "total": 9        }      },      "type": "Time Zone Changed",      "previous": "American Samoa",      "current": "Pacific Time (US & Canada)",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-25T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

The event contains the following unique properties in the user_event object:

  • previous - The previous time zone of the user
  • current - The current time zone of the user

User Created

A Support user was created.

Example

{  // other properties omitted 
  "input": {    "user_event": {      "meta": {        "version": "1.0",        "occurred_at": "2020-01-20T22:55:29Z",        "ref": "1-1234567890",        "sequence": {          "id": "35D52F7D44640033CCCE4A5F1ADDB2AA",          "position": 1,          "total": 9        }      },      "type": "User Created",      "user": {        "id": 35436,        "external_id": "SF12345",        "role": "agent",        "email": "[email protected]",        "created_at": "2020-01-20T22:55:29Z",        "updated_at": "2020-01-20T22:55:29Z",        "organization_id": 10002,        "default_group_id": 98738      }    }  }}

User Merged

A user's account in Support was merged with another user's account.

Example

{   // other properties omitted 
  "input": {    "user_event": {      "meta": {