Agents

You can use the API to get or set agent information.

If you created your Zendesk Chat account in Zendesk Support, access to the Chat Accounts and Agents APIs is restricted to GET requests. You can still use the other Chat APIs normally.

JSON format

Agents are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
create_date	string	true	false	The date of creation of the agent
departments	array	true	false	The departments for the agent
display_name	string	false	false	The name to be displayed for the agent
email	string	false	false	The email address of the agent
enabled	integer	false	false	Describes whether the agent is enabled
enabled_departments	array	true	false	The enabled departments for the agent
first_name	string	false	false	The agent's first name
id	integer	true	false	The ID of the agent
last_name	string	false	false	The agent's last name
role_id	integer	false	false	The role ID of the agent
roles	object	true	false	Special role privileges. See below for values (deprecated)
skills	array	true	false	The skills for the agent

The roles attribute has the following values:

Value	Users
owner	owner of the account
administrator	agent with administrator privileges

Note: The following field is required during creation:

Name	Type	Read-only	Description
password	string	yes	This is the password for the agent. This is only required during creation.

Example

{
  "create_date": "2014-09-30T08:25:09Z",
  "departments": [],
  "display_name": "Johnny",
  "email": "[email protected]",
  "enabled": 1,
  "enabled_departments": [],
  "first_name": "John",
  "id": 5,
  "last_name": "Doe",
  "role_id": 3,
  "roles": {
    "administrator": false,
    "owner": false
  }
}

List Agents

• GET /api/v2/agents

Lists all the agents for your account.

Pagination

This endpoint uses cursor-based pagination. The records are ordered sequentially by record id. The endpoint takes max_id and since_id query parameters, which act as separate cursors that track the record ids in the recordset. The max_id cursor moves backward through the recordset, with the record ids getting smaller. The since_id cursor moves forward, with the record ids getting larger.

• Use the max_id parameter to paginate backward through the recordset. Example: "Get the previous 200 records, ending with and including the max_id record."

  "https://www.zopim.com/api/v2/agents?max_id=10&limit=200"

• Use the since_id parameter to paginate forward through the recordset. Example: "Get the next 200 records, starting with and including the since_id record."

  "https://www.zopim.com/api/v2/agents?since_id=10&limit=200"

The next page can be retrieved by computing the next since_id by adding 1 to the ID of the last record in the current set, and specifying that as the since_id in the next request. Similarly, the previous page can be retrieved by making a request that species a max_id that is 1 less than the first element of the current record set.

Additionally, the next page and the previous page paths will be available as headers in the response.

If any of the pagination parameters (since_id, max_id, limit) are present, the default number of results is 10, but you can change it with the limit parameter. If none of the pagination parameters are present, the entire record set is returned.

Zendesk Chat recommends using pagination wherever possible. Non-paginated queries will be deprecated in subsequent releases of the API.

Allowed for

• Agent

Parameters

Name	Type	In	Required	Description
limit	integer	Query	false	Number of records that will be returned by the endpoint. Default to 10.
max_id	integer	Query	false	Use the max_id parameter to paginate backward through the recordset
since_id	integer	Query	false	Use the since_id parameter to paginate forward through the recordset

Code Samples

curl

curl "https://www.zopim.com/api/v2/agents?since_id=5&limit=2" \
  -v -H "Authorization: Bearer {token}"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents?limit=20&max_id=20&since_id=10"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents")
		.newBuilder()
		.addQueryParameter("limit", "20")
		.addQueryParameter("max_id", "20")
		.addQueryParameter("since_id", "10");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://www.zopim.com/api/v2/agents',
  headers: {
	'Content-Type': 'application/json',
  },
  params: {
    'limit': '20',
    'max_id': '20',
    'since_id': '10',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents?limit=20&max_id=20&since_id=10"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents")
uri.query = URI.encode_www_form("limit": "20", "max_id": "20", "since_id": "10")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

[
  {
    "create_date": "2014-09-30T08:25:09Z",
    "departments": [],
    "display_name": "Johnny",
    "email": "[email protected]",
    "enabled": 1,
    "first_name": "John",
    "id": 5,
    "last_name": "Doe",
    "role_id": 3,
    "roles": {
      "administrator": false,
      "owner": false
    }
  }
]

Show Agent by ID

• GET /api/v2/agents/{agent_id}

Fetches an agent by his or her ID.

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
agent_id	integer	Path	true	The ID of the agent

Code Samples

curl

curl https://www.zopim.com/api/v2/agents/{agent_id} \
  -v -H "Authorization: Bearer {token}"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents/1"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents/1")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://www.zopim.com/api/v2/agents/1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents/1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents/1")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "create_date": "2014-09-30T08:25:09Z",
  "departments": [],
  "display_name": "Johnny",
  "email": "[email protected]",
  "enabled": 1,
  "enabled_departments": [],
  "first_name": "John",
  "id": 5,
  "last_name": "Doe",
  "role_id": 3,
  "roles": {
    "administrator": false,
    "owner": false
  }
}

Show Agent by Email

• GET /api/v2/agents/email/{email}

Fetches an agent using the agent's email address.

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
email	string	Path	true	The email of the agent

Code Samples

curl

curl "https://www.zopim.com/api/v2/agents/email/{email_id}" \
  -v -H "Authorization: Bearer {token}"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents/email/[email protected]"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents/email/[email protected]")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://www.zopim.com/api/v2/agents/email/[email protected]',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents/email/[email protected]"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents/email/[email protected]")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "create_date": "2014-09-30T08:25:09Z",
  "departments": [],
  "display_name": "Johnny",
  "email": "[email protected]",
  "enabled": 1,
  "enabled_departments": [],
  "first_name": "John",
  "id": 5,
  "last_name": "Doe",
  "role_id": 3,
  "roles": {
    "administrator": false,
    "owner": false
  }
}

Show Requesting Agent

• GET /api/v2/agents/me

Fetches your data.

Allowed for

• Agent

Code Samples

curl

curl https://www.zopim.com/api/v2/agents/me \
  -v -H "Authorization: Bearer {token}"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents/me"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents/me")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://www.zopim.com/api/v2/agents/me',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents/me"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents/me")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "create_date": "2014-09-30T08:25:09Z",
  "departments": [],
  "display_name": "Johnny",
  "email": "[email protected]",
  "enabled": 1,
  "enabled_departments": [],
  "first_name": "John",
  "id": 5,
  "last_name": "Doe",
  "role_id": 3,
  "roles": {
    "administrator": false,
    "owner": false
  }
}

Create Agent

• POST /api/v2/agents

Creates an agent in an account. Note: An additional field, password, needs to be provided during creation.

Allowed for

• Administrator

Code Samples

curl

curl https://www.zopim.com/api/v2/agents \
  -d '{
      "email": "[email protected]",
      "password": "secretpassword",
      "first_name": "John",
      "last_name": "Smith",
      "display_name": "Smith",
      "enabled": 1
    }' \
-v -H "Authorization: Bearer {token}" \
-H "Content-Type: application/json" -X POST

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents"
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://www.zopim.com/api/v2/agents',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"POST",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "display_name": "Smith",
  "email": "[email protected]",
  "enabled": 1,
  "first_name": "John",
  "last_name": "Smith"
}

Update Agent

• PUT /api/v2/agents/{agent_id}

Updates details of an agent.

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
agent_id	integer	Path	true	The ID of the agent

Code Samples

curl

curl https://www.zopim.com/api/v2/agents/{agent_id} \
  -d '{"first_name": "John", "last_name": "Smith", "role_id": 2}' \
  -v -H "Authorization: Bearer {token}" \
  -H "Content-Type: application/json" -X PUT

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents/1"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents/1")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://www.zopim.com/api/v2/agents/1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents/1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"PUT",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents/1")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "display_name": "Smith",
  "email": "[email protected]",
  "enabled": 1,
  "first_name": "John",
  "last_name": "Smith"
}

Update Requesting Agent

• PUT /api/v2/agents/me

Updates your data.

Allowed for

• Administrator

Code Samples

curl

curl https://www.zopim.com/api/v2/agents/me \
  -d '{"first_name" : "Jonathan"}' \
  -v -H "Authorization: Bearer {token}" \
  -H "Content-Type: application/json" -X PUT

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents/me"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents/me")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://www.zopim.com/api/v2/agents/me',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents/me"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"PUT",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents/me")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "display_name": "Smith",
  "email": "[email protected]",
  "enabled": 1,
  "first_name": "John",
  "last_name": "Smith"
}

Delete Agent

• DELETE /api/v2/agents/{agent_id}

Deletes an agent from an account.

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
agent_id	integer	Path	true	The ID of the agent

Code Samples

curl

curl https://www.zopim.com/api/v2/agents/{agent_id} \
  -v -H "Authorization: Bearer {token}" -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents/1"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents/1")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://www.zopim.com/api/v2/agents/1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents/1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"DELETE",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents/1")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null

Delete Shortcuts By Agent ID

• DELETE /api/v2/agents/{agent_id}/shortcuts

Deletes an agent's shortcuts by their ID.

Warning: Deleted shortcuts are not recoverable.

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
agent_id	integer	Path	true	The ID of the agent

Code Samples

curl

curl https://www.zopim.com/api/v2/agents/{agent_id}/shortcuts \
  -v -H "Authorization: Bearer {token}" -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://www.zopim.com/api/v2/agents/1/shortcuts"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/agents/1/shortcuts")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://www.zopim.com/api/v2/agents/1/shortcuts',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://www.zopim.com/api/v2/agents/1/shortcuts"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"DELETE",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://www.zopim.com/api/v2/agents/1/shortcuts")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null