Visitors

If you are participating in the Zendesk messaging beta, some Chat APIs are not supported. See How Zendesk messaging impacts Chat APIs for more information.

You can use the API to get or set Visitor information.

JSON Format

Visitors are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
banned	boolean	false	false	Whether the visitor is currently banned or not
created	string	false	false	The create date for the visitor
email	string	false	false	The email ID of the visitor
external_id	string	true	false	The external ID of the visitor
id	integer	true	false	The ID of the visitor
name	string	false	false	The name to be displayed for the visitor
notes	string	true	false	Any additional notes about the visitor
phone	string	false	false	The phone number of the visitor (if available)

Example

{
  "banned": false,
  "created": "2014-09-01T10:29:59Z",
  "email": "[email protected]",
  "external_id": "john_extid",
  "id": 1,
  "name": "Visitor 1",
  "notes": "This visitor is really cool.",
  "phone": "[phone]"
}

Create Visitor

• POST /api/v2/visitors

Allows the account owner/administrator to add more visitors

Allowed for

• Owner
• Administrator

Using curl

curl https://www.zopim.com/api/v2/visitors \
  -d '{
        "name": "Visitor 1",
        "email": "[email protected]",
        "notes": "This visitor is really cool.",
        "phone": "[phone]"
      }' \
  -v -u {email_address}:{password} \
  -X POST -H "Content-Type: application/json"

Example Response

Status 201 Created

{
  "banned": false,
  "created": "2014-09-01T10:29:59Z",
  "email": "[email protected]",
  "external_id": "john_extid",
  "id": 1,
  "name": "Visitor 1",
  "notes": "This visitor is really cool.",
  "phone": "[phone]"
}

Show Visitor

• GET /api/v2/visitors/{visitor_id}

Fetches a visitor by his or her Visitor ID

Allowed for

• Owner
• Administrator

Parameters

Name	Type	In	Required	Description
visitor_id	integer	Path	true	The ID of the visitor

Using curl

curl https://www.zopim.com/api/v2/visitors/(visitor_id) \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "banned": false,
  "created": "2014-09-01T10:29:59Z",
  "email": "[email protected]",
  "external_id": "john_extid",
  "id": 1,
  "name": "Visitor 1",
  "notes": "This visitor is really cool.",
  "phone": "[phone]"
}

Update Visitor

• PUT /api/v2/visitors/{visitor_id}

Allows an account owner/admin to update details of visitor.

Allowed for

• Owner
• Administrator

Parameters

Name	Type	In	Required	Description
visitor_id	integer	Path	true	The ID of the visitor

Using curl

curl https://www.zopim.com/api/v2/visitors/{visitor_id} \
  -d '{"name": "John"}' \
  -v -u {email_address}:{password} \
  -X PUT -H "Content-Type: application/json"

Example Response

Status 200 OK

{
  "banned": false,
  "created": "2014-09-01T10:29:59Z",
  "email": "[email protected]",
  "external_id": "john_extid",
  "id": 1,
  "name": "John",
  "notes": "This visitor is really cool.",
  "phone": "[phone]"
}