You can use the API to get or set skill information.

JSON format

Skills are represented as JSON objects with the following properties:

NameTypeRead-onlyMandatoryDescription
descriptionstringfalsefalseThe description of the skill
enabledintegerfalsefalseDescribes whether the skill is enabled
idintegertruefalseThe ID of the skill
membersarrayfalsefalseThe member agent IDs for the account
namestringfalsefalseThe name of the skill

Example

{  "description": "English language",  "enabled": 1,  "id": 1,  "members": [    1,    2,    3  ],  "name": "english"}

List Skills

  • GET /api/v2/skills

Lists all the skills for your account.

Allowed for

  • Administrator

Code Samples

curl
curl https://www.zopim.com/api/v2/skills \  -v -H "Authorization: Bearer {token}"
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'GET',  url: 'https://www.zopim.com/api/v2/skills',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills"headers = {	"Content-Type": "application/json",}
response = requests.request(	"GET",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
[  {    "description": "English language",    "enabled": 1,    "id": 1,    "members": [      1,      2,      3    ],    "name": "english"  },  {    "description": "Spanish language",    "enabled": 0,    "id": 2,    "members": [      4,      5,      6    ],    "name": "spanish"  }]

Show Skill

  • GET /api/v2/skills/{skill_id}

Allowed for

  • Administrator

Parameters

NameTypeInRequiredDescription
skill_idintegerPathtrueThe ID of the skill

Code Samples

curl
curl https://www.zopim.com/api/v2/skills/(skill_id) \  -v -H "Authorization: Bearer {token}"
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills/1"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills/1")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'GET',  url: 'https://www.zopim.com/api/v2/skills/1',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills/1"headers = {	"Content-Type": "application/json",}
response = requests.request(	"GET",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills/1")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "description": "English language",  "enabled": 1,  "id": 1,  "members": [    1,    2,    3  ],  "name": "english"}

Show Skill by Name

  • GET /api/v2/skills/name/{skill_name}

Allowed for

  • Administrator

Parameters

NameTypeInRequiredDescription
skill_namestringPathtrueThe name of the skill

Code Samples

curl
curl https://www.zopim.com/api/v2/skills/name/{name} \  -v -H "Authorization: Bearer {token}"
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills/name/cantonese"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills/name/cantonese")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'GET',  url: 'https://www.zopim.com/api/v2/skills/name/cantonese',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills/name/cantonese"headers = {	"Content-Type": "application/json",}
response = requests.request(	"GET",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills/name/cantonese")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "description": "English language",  "enabled": 1,  "id": 1,  "members": [    1,    2,    3  ],  "name": "english"}

Create Skill

  • POST /api/v2/skills

Allowed for

  • Administrator

Code Samples

curl
curl https://www.zopim.com/api/v2/skills \  -d '{        "name" : "mandarin",        "description" : "Chinese language",        "enabled" : 1,        "members" : [1, 2, 3]      }' \  -v -H "Authorization: Bearer {token}" \  -H "Content-Type: application/json" -X POST
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills"	method := "POST"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("POST", body)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'POST',  url: 'https://www.zopim.com/api/v2/skills',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills"headers = {	"Content-Type": "application/json",}
response = requests.request(	"POST",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills")request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

201 Created
// Status 201 Created
{  "description": "Chinese language",  "enabled": 1,  "id": 4,  "members": [    1,    2,    3  ],  "name": "mandarin"}

Update Skill

  • PUT /api/v2/skills/{skill_id}

Allowed for

  • Administrator

Parameters

NameTypeInRequiredDescription
skill_idintegerPathtrueThe ID of the skill

Code Samples

curl
curl https://www.zopim.com/api/v2/skills/{skill_id} \  -d '{"name": "cantonese"}' \  -v -H "Authorization: Bearer {token}"  -H "Content-Type: application/json" -X PUT
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills/1"	method := "PUT"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills/1")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("PUT", body)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'PUT',  url: 'https://www.zopim.com/api/v2/skills/1',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills/1"headers = {	"Content-Type": "application/json",}
response = requests.request(	"PUT",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills/1")request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "description": "Chinese language",  "enabled": 1,  "id": 4,  "members": [    1,    2,    3  ],  "name": "cantonese"}

Update Skill by Name

  • PUT /api/v2/skills/name/{skill_name}

Allowed for

  • Administrator

Parameters

NameTypeInRequiredDescription
skill_namestringPathtrueThe name of the skill

Code Samples

curl
curl https://www.zopim.com/api/v2/skills/name/{name} \  -d '{"name": "cantonese"}' \  -v -H "Authorization: Bearer {token}" \  -H "Content-Type: application/json" -X PUT
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills/name/cantonese"	method := "PUT"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills/name/cantonese")		.newBuilder();RequestBody body = RequestBody.create(MediaType.parse("application/json"),		"""""");
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("PUT", body)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'PUT',  url: 'https://www.zopim.com/api/v2/skills/name/cantonese',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills/name/cantonese"headers = {	"Content-Type": "application/json",}
response = requests.request(	"PUT",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills/name/cantonese")request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK
// Status 200 OK
{  "description": "Chinese language",  "enabled": 1,  "id": 4,  "members": [    1,    2,    3  ],  "name": "cantonese"}

Delete Skill

  • DELETE /api/v2/skills/{skill_id}

Allowed for

  • Administrator

Parameters

NameTypeInRequiredDescription
skill_idintegerPathtrueThe ID of the skill

Code Samples

curl
curl https://www.zopim.com/api/v2/skills/{skill_id} \  -v -H "Authorization: Bearer {token}" -X DELETE
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills/1"	method := "DELETE"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills/1")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("DELETE", null)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'DELETE',  url: 'https://www.zopim.com/api/v2/skills/1',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills/1"headers = {	"Content-Type": "application/json",}
response = requests.request(	"DELETE",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills/1")request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

204 No Content
// Status 204 No Content
null

Delete Skill by Name

  • DELETE /api/v2/skills/name/{skill_name}

Allowed for

  • Administrator

Parameters

NameTypeInRequiredDescription
skill_namestringPathtrueThe name of the skill

Code Samples

curl
curl https://www.zopim.com/api/v2/skills/name/{name} \  -v -H "Authorization: Bearer {token}" -X DELETE
Go
import (	"fmt"	"io"	"net/http")
func main() {	url := "https://www.zopim.com/api/v2/skills/name/cantonese"	method := "DELETE"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}
Java
import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://www.zopim.com/api/v2/skills/name/cantonese")		.newBuilder();
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("DELETE", null)		.addHeader("Content-Type", "application/json")		.build();Response response = client.newCall(request).execute();
Nodejs
var axios = require('axios');
var config = {  method: 'DELETE',  url: 'https://www.zopim.com/api/v2/skills/name/cantonese',  headers: {	'Content-Type': 'application/json',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});
Python
import requests
url = "https://www.zopim.com/api/v2/skills/name/cantonese"headers = {	"Content-Type": "application/json",}
response = requests.request(	"DELETE",	url,	headers=headers)
print(response.text)
Ruby
require "net/http"uri = URI("https://www.zopim.com/api/v2/skills/name/cantonese")request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http