Departments

You can use the API to get or set department information.

JSON format

Departments are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
description	string	false	false	The description of the department
enabled	integer	false	false	Describes whether the department is enabled
id	integer	true	false	The ID of the department
members	array	false	false	The member agent IDs for the account
name	string	false	false	The name of the department
settings	object	false	false	The settings for the department

Example

{
  "description": "A sample department",
  "enabled": 1,
  "id": 1,
  "members": [
    1,
    2,
    3
  ],
  "name": "Department 1",
  "settings": {}
}

List Departments

• GET /api/v2/chat/departments

Fetches all the departments for your account.

Allowed for

• Administrator

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments \
  -v -H "Authorization: Bearer {token}"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

[
  {
    "description": "A sample department",
    "enabled": 1,
    "id": 1,
    "members": [
      1,
      2,
      3
    ],
    "name": "Department 1",
    "settings": {}
  },
  {
    "description": "A sample department",
    "enabled": 0,
    "id": 2,
    "members": [
      4,
      5,
      6
    ],
    "name": "Department 2",
    "settings": {}
  }
]

Show Department

• GET /api/v2/chat/departments/{department_id}

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
department_id	integer	Path	true	The ID of the department

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments/name/{name} \
  -v -H "Authorization: Bearer {token}"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments/1"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments/1")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments/1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments/1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments/1")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "description": "A sample department",
  "enabled": 1,
  "id": 1,
  "members": [
    1,
    2,
    3
  ],
  "name": "Department 1",
  "settings": {}
}

Show Department by Name

• GET /api/v2/chat/departments/name/{department_name}

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
department_name	string	Path	true	The name of the department

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments/name/{department_name} \
  -v -H "Authorization: Bearer {token}"

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1"
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"GET",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "description": "A sample department",
  "enabled": 1,
  "id": 1,
  "members": [
    1,
    2,
    3
  ],
  "name": "Department 1",
  "settings": {}
}

Create Department

• POST /api/v2/chat/departments

Allowed for

• Administrator

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments \
  -d '{
        "name" : "Department 1",
        "description" : "A sample department",
        "enabled" : 1,
        "members" : [1, 2, 3],
        "settings" : {}
      }' \
  -v -H "Authorization: Bearer {token}" \
  -H "Content-Type: application/json" -X POST

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments"
	method := "POST"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'POST',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"POST",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "description": "A sample department",
  "enabled": 1,
  "id": 1,
  "members": [
    1,
    2,
    3
  ],
  "name": "Department 1",
  "settings": {}
}

Update Department

• PUT /api/v2/chat/departments/{department_id}

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
department_id	integer	Path	true	The ID of the department

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments/name/{department_id} \
  -d '{"name": "Good department"}' \
  -v -H "Authorization: Bearer {token}" \
  -H "Content-Type: application/json" -X PUT

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments/1"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments/1")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments/1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments/1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"PUT",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments/1")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "description": "A sample department",
  "enabled": 1,
  "id": 1,
  "members": [
    1,
    2,
    3
  ],
  "name": "Good department",
  "settings": {}
}

Update Department by Name

• PUT /api/v2/chat/departments/name/{department_name}

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
department_name	string	Path	true	The name of the department

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments/name/{department_name} \
  -d '{"name": "Good department"}' \
  -v -H "Authorization: Bearer {token}" \
  -H "Content-Type: application/json" -X PUT

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1"
	method := "PUT"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
""");

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("PUT", body)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'PUT',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"PUT",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1")
request = Net::HTTP::Put.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "description": "A sample department",
  "enabled": 1,
  "id": 1,
  "members": [
    1,
    2,
    3
  ],
  "name": "Good department",
  "settings": {}
}

Delete Department

• DELETE /api/v2/chat/departments/{department_id}

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
department_id	integer	Path	true	The ID of the department

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments/{department_id} \
  -v -H "Authorization: Bearer {token}" -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments/1"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments/1")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments/1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments/1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"DELETE",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments/1")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null

Delete Department by Name

• DELETE /api/v2/chat/departments/name/{department_name}

Allowed for

• Administrator

Parameters

Name	Type	In	Required	Description
department_name	string	Path	true	The name of the department

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/chat/departments/name/{department_name} \
  -v -H "Authorization: Bearer {token}" -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1")
		.newBuilder();

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1',
  headers: {
	'Content-Type': 'application/json',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests

url = "https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1"
headers = {
	"Content-Type": "application/json",
}

response = requests.request(
	"DELETE",
	url,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
uri = URI("https://subdomain.zendesk.com/api/v2/chat/departments/name/Department 1")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null