Omnichannel routing configuration events
This page documents webhook request payloads for Omnichannel routing configuration events. For an overview, see Webhook event types.
Detail object properties
For omnichannel routing configuration events, the detail
object contains the following properties:
account_id
Event types
The following sections contain example payloads and event
object properties for omnichannel config event types.
Event type | Payload and properties |
---|---|
zen:event-type:omnichannel_config.omnichannel_routing_feature_changed | Omnichannel Routing Feature Setting Changed |
Omnichannel Routing Feature Setting Changed
Omnichannel routing was turned on or off.
{
"account_id": 2,
"detail": {
"account_id": 2
},
"event": {
"previous_value": true,
"current_value": false
},
"id": "01GX79ST1QX01C889XV42S2J5Z",
"subject": "zen:account:2",
"time": "2023-05-10T23:31:58.642630335Z",
"type": "zen:event-type:omnichannel_config.omnichannel_routing_feature_changed",
"zendesk_event_version": "2022-11-06"
}
The event
object contains the following properties.
Property | Data type | Description |
---|---|---|
previous_value | boolean | The previous value |
current_value | boolean | The current value |