This page documents webhook request payloads for user events. For an overview, see Webhook event types.

Detail object properties

For user events, the detail object contains the following properties from the user resource schema:

  • created_at
  • email
  • external_id
  • default_group_id (returned as a string)
  • id (returned as a string)
  • organization_id (returned as a string)
  • role
  • updated_at

Event types

The following sections contain example payloads and event object properties for user event types.

Event type Payload and properties
zen:event-type:user.alias_changed Support User Alias Changed
zen:event-type:user.created Support User Created
zen:event-type:user.custom_field_changed Support User Custom Field Changed
zen:event-type:user.custom_role_changed Support User Custom Role Changed
zen:event-type:user.default_group_changed Support User Default Group Changed
zen:event-type:user.details_changed Support User Details Changed
zen:event-type:user.external_id_changed Support User External ID Changed
zen:event-type:user.group_membership_created Support User Group Membership Created
zen:event-type:user.group_membership_deleted Support User Group Membership Deleted
zen:event-type/user.identity_changed Support User Identity Changed
zen:event-type/user.identity_created Support User Identity Created
zen:event-type:user.identity_deleted Support User Identity Deleted
zen:event-type:user.active_changed Support User Active Status Changed
zen:event-type:user.last_login_changed Support User Last Login Changed
zen:event-type/user.merged Support User Merged
zen:event-type:user.name_changed Support User Name Changed
zen:event-type:user.notes_changed Support User Notes Changed
zen:event-type:user.only_private_comments_changed Support User Only Private Comments Status Changed
zen:event-type:user.organization_membership_created Support User Organization Membership Created
zen:event-type:user.organization_membership_deleted Support User Organization Membership Deleted
zen:event-type:user.password_changed Support User Password Changed
zen:event-type:user.photo_changed Support User Photo Changed
zen:event-type:user.role_changed Support User Role Changed
zen:event-type:user.deleted Support User Deleted
zen:event-type:user.suspended_changed Support User Suspended Status Changed
zen:event-type:user.tags_changed Support User Tags Changed
zen:event-type:user.time_zone_changed Support User Time Zone Changed

Support User Alias Changed

A user's alias changed.

{  "type": "zen:event-type:user.alias_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "Joe",    "previous": "Joseph"  }}

The event object contains the following properties.

Property Data type Description
current string Current alias
previous string Previous alias

Support User Created

A user was created.

{  "type": "zen:event-type:user.created",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {}}

The payload contains an empty event object.

Support User Custom Field Changed

A user-created custom field was changed by an agent.

{  "type": "zen:event-type:user.custom_field_changed",  "account_id": 9732064,  "id": "697bbd67-869c-4f1f-a47c-b296258c50c8",  "subject": "zen:user:6596848315901",  "time": "2099-07-07T05:10:01Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-01T02:12:33Z",    "email": "[email protected]",    "external_id": "3",    "group_id": "4",    "id": "6596848315901",    "organization_id": "5",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": {      "value": true    },    "field": {      "id": "6607814943229",      "title": "checkbox_3b02",      "type": "checkbox"    },    "previous": {      "value": false    }  }}

The event uses a different schema for a custom field with the lookup relationship field type:

{  "type": "zen:event-type:user.custom_field_changed",  "account_id": 9732064,  "id": "697bbd67-869c-4f1f-a47c-b296258c50c8",  "subject": "zen:user:6596848315901",  "time": "2099-07-07T05:10:01Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-01T02:12:33Z",    "email": "[email protected]",    "external_id": "3",    "group_id": "4",    "id": "6596848315901",    "organization_id": "5",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": {      "relationship_target": "user",      "id": "2"    },    "custom_field": {      "id": "6600020807549",      "title": "lookup_cuf1",      "type": "lookup"    },    "previous": {      "relationship_target": "user",      "id": "1"    }  }}

The event object contains the following properties.

Property Data type Description
current object Contains the current custom field value
current.value Current field value. If field.type is "lookup", this property is not included
current.relationship_target string Current type of object the lookup relationship field is targeting. Possible values are "ticket", "user" and "organization". Only included if custom_field.type is "lookup"
current.id string Current id of the object the lookup relationship field is targeting. Only included if custom_field.type is "lookup"
field object Contains the field's configuration
field.id string id for the custom field
field.title string Custom field name
field.type string Field data type. Possible values are "checkbox", "date", "decimal", "integer", "lookup", "regex", "tagger", "text", and "textarea"
previous object Contains the previous custom field value
previous.value Previous field value. If field.type is "lookup", this property is not included
previous.relationship_target string Previous type of object the lookup relationship field is targeting. Possible values are "ticket", "user" and "organization". Only included if custom_field.type is "lookup"
previous.id string Previous id of the object the lookup relationship field is targeting. Only included if custom_field.type is "lookup"

Support User Custom Role Changed

A user's custom role changed.

{  "type": "zen:event-type:user.custom_role_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "1",    "previous": "4"  }}

The event object contains the following properties.

Property Data type Description
current string Current permission set id for the user's custom role
previous string Previous permission set id for the user's custom role

Support User Default Group Changed

A user's default group changed.

{  "type": "zen:event-type:user.default_group_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "1",    "previous": "2"  }}

The event object contains the following properties.

Property Data type Description
current string Current group id
previous string Previous group id

Support User Details Changed

A user's details changed.

{  "type": "zen:event-type:user.details_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "User's printer was on fire",    "previous": ""  }}

The event object contains the following properties.

Property Data type Description
current string Current user details
previous string Previous user details

Support User External ID Changed

A user's external id changed.

{  "type": "zen:event-type:user.external_id_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "1",    "previous": "2"  }}

The event object contains the following properties.

Property Data type Description
current string Current external id
previous string Previous external id

Support User Group Membership Created

A user was added to a group.

{  "type": "zen:event-type:user.group_membership_created",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "group": {      "id": "1"    }  }}

The event object contains the following properties.

Property Data type Description
group object Contains the group id
group.id string id of the group

Support User Group Membership Deleted

A user was removed from a group.

{  "type": "zen:event-type:user.group_membership_deleted",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "group": {      "id": "1"    }  }}

The event object contains the following properties.

Property Data type Description
group object Contains the group id
group.id string id of the group

Support User Identity Changed

A user's identity changed.

{  "type": "zen:event-type:user.identity_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": {      "id": "1",      "primary": true,      "type": "email",      "value": "[email protected]"    },    "previous": {      "id": "2",      "primary": true,      "type": "email",      "value": "[email protected]"    }  }}

The event object contains the following properties.

Property Data type Description
current object Current user identity. For object properties, see the user identity resource schema
previous object Previous user identity. For object properties, see the user identity resource schema

Support User Identity Created

A user's identity was created.

{  "type": "zen:event-type:user.identity_created",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "identity": {      "id": "6600130025725",      "primary": true,      "type": "email",      "value": "[email protected]"    }  }}

The event object contains the following properties.

Property Data type Description
identity object User identity. For object properties, see the user identity resource schema

Support User Identity Deleted

A user's identity was deleted.

{  "type": "zen:event-type:user.identity_deleted",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "identity": {      "id": "6600130025725",      "primary": true,      "type": "email",      "value": "[email protected]"    }  }}

The event object contains the following properties.

Property Data type Description
identity object User identity. For object properties, see the user identity resource schema

Support User Active Status Changed

A user's active status changed.

{  "type": "zen:event-type:user.active_changed",  "account_id": 12514403,  "id": "2b24ef10-19d4-4740-93cf-8f98ec4776c0",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": false,    "previous": true  }}

The event object contains the following properties.

Property Data type Description
current boolean Current active status. If the user was soft deleted, current is false
previous boolean Previous active status

Support User Last Login Changed

A user's last login time changed.

{  "type": "zen:event-type:user.last_login_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "2099-07-05T01:58:48Z",    "previous": "2099-07-04T01:58:48Z"  }}

The event object contains the following properties.

Property Data type Description
current string Current login timestamp for the user
previous string Previous login timestamp for the user

Support User Merged

A user was merged with another user.

{  "type": "zen:event-type:user.merged",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "user": {      "id": "2"    }  }}

The event object contains the following properties.

Property Data type Description
user object Contains the merged user's id
user.id string id of the merged user

Support User Name Changed

A user's name changed.

{  "type": "zen:event-type:user.name_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "Jane",    "previous": "Janet"  }}

The event object contains the following properties.

Property Data type Description
current string Current user name
previous string Previous user name

Support User Notes Changed

A user's notes changed.

{  "type": "zen:event-type:user.notes_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "Johnny is a nice guy!",    "previous": ""  }}

The event object contains the following properties.

Property Data type Description
current string Current user notes
previous string Previous user notes

Support User Only Private Comments Status Changed

A user's ability to create public comments changed. This ability is controlled by the only_private_comments property in the user resource.

{  "type": "zen:event-type:user.only_private_comments_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": false,    "previous": true  }}

The event object contains the following properties.

Property Data type Description
current boolean Current value of the user's only_private_comments property
previous boolean Previous value of the user's only_private_comments property

Support User Organization Membership Created

A user was added to an organization.

{  "type": "zen:event-type:user.organization_membership_created",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "organization": {      "id": "1"    }  }}

The event object contains the following properties.

Property Data type Description
organization object Contains the organization id
organization.id string id of the organization

Support User Organization Membership Deleted

A user was removed from an organization.

{  "type": "zen:event-type:user.organization_membership_deleted",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "organization": {      "id": "1"    }  }}

The event object contains the following properties.

Property Data type Description
organization object Contains the organization id
organization.id string id of the organization

Support User Password Changed

A user's password changed.

{  "type": "zen:event-type:user.password_changed",  "account_id": 12514403,  "id": "ce84824c-4ba6-411f-875b-a3b0f3bcb8dd",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {}}

The payload contains an empty event object.

Support User Photo Changed

A user's photo changed.

{  "type": "zen:event-type:user.photo_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "https://assets.zendesk.com/def456",    "previous": "https://assets.zendesk.com/abc123"  }}

The event object contains the following properties.

Property Data type Description
current string Current photo url
previous string Previous photo url

Support User Role Changed

A user's role changed.

{  "type": "zen:event-type:user.role_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "admin",    "previous": "end-user"  }}

The event object contains the following properties.

Property Data type Description
current string Current user role
previous string Previous user role

Support User Deleted

A user was deleted.

{  "type": "zen:event-type:user.deleted",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {}}

The payload contains an empty event object.

Support User Suspended Status Changed

A user's suspended status change. For more information, see Suspending a user.

{  "type": "zen:event-type:user.suspended_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": true,    "previous": false  }}

The event object contains the following properties.

Property Data type Description
current boolean Current suspended status
previous boolean Previous suspended status

Support User Tags Changed

A user's tags changed.

{  "type": "zen:event-type:user.tags_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "added": {      "tags": ["foo"]    },    "removed": {      "tags": ["bar"]    }  }}

The event object contains the following properties.

Property Data type Description
added object Contains tags added to the user
added.tags array of strings Tags added to the user
removed object Contains tags removed from the user
removed.tags array of strings Tags removed from the user

Support User Time Zone Changed

A user's time zone changed.

{  "type": "zen:event-type:user.time_zone_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "Australia/Adelaide",    "previous": "Australia/Melbourne"  }}

The event object contains the following properties.

Property Data type Description
current string Current time zone
previous string Previous time zone