This page documents webhook request payloads for user events. For an overview, see Webhook event types.

Detail object properties

For user events, the detail object contains the following properties from the user resource schema:

  • created_at
  • email
  • external_id
  • default_group_id (returned as a string)
  • id (returned as a string)
  • organization_id (returned as a string)
  • role
  • updated_at

Event types

The following sections contain example payloads and event object properties for user event types.

Event typePayload and properties
zen:event-type:user.alias_changedSupport User Alias Changed
zen:event-type:user.createdSupport User Created
zen:event-type:user.custom_field_changedSupport User Custom Field Changed
zen:event-type:user.custom_role_changedSupport User Custom Role Changed
zen:event-type:user.default_group_changedSupport User Default Group Changed
zen:event-type:user.details_changedSupport User Details Changed
zen:event-type:user.external_id_changedSupport User External ID Changed
zen:event-type:user.group_membership_createdSupport User Group Membership Created
zen:event-type:user.group_membership_deletedSupport User Group Membership Deleted
zen:event-type/user.identity_changedSupport User Identity Changed
zen:event-type/user.identity_createdSupport User Identity Created
zen:event-type:user.identity_deletedSupport User Identity Deleted
zen:event-type:user.active_changedSupport User Active Status Changed
zen:event-type:user.last_login_changedSupport User Last Login Changed
zen:event-type/user.mergedSupport User Merged
zen:event-type:user.name_changedSupport User Name Changed
zen:event-type:user.notes_changedSupport User Notes Changed
zen:event-type:user.only_private_comments_changedSupport User Only Private Comments Status Changed
zen:event-type:user.organization_membership_createdSupport User Organization Membership Created
zen:event-type:user.organization_membership_deletedSupport User Organization Membership Deleted
zen:event-type:user.password_changedSupport User Password Changed
zen:event-type:user.photo_changedSupport User Photo Changed
zen:event-type:user.role_changedSupport User Role Changed
zen:event-type:user.deletedSupport User Deleted
zen:event-type:user.suspended_changedSupport User Suspended Status Changed
zen:event-type:user.tags_changedSupport User Tags Changed
zen:event-type:user.time_zone_changedSupport User Time Zone Changed

Support User Alias Changed

A user's alias changed.

{  "type": "zen:event-type:user.alias_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "Joe",    "previous": "Joseph"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent alias
previousstringPrevious alias

Support User Created

A user was created.

{  "type": "zen:event-type:user.created",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {}}

The payload contains an empty event object.

Support User Custom Field Changed

A user-created custom field was changed by an agent.

{  "type": "zen:event-type:user.custom_field_changed",  "account_id": 9732064,  "id": "697bbd67-869c-4f1f-a47c-b296258c50c8",  "subject": "zen:user:6596848315901",  "time": "2099-07-07T05:10:01Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-01T02:12:33Z",    "email": "[email protected]",    "external_id": "3",    "group_id": "4",    "id": "6596848315901",    "organization_id": "5",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": {      "value": true    },    "field": {      "id": "6607814943229",      "title": "checkbox_3b02",      "type": "checkbox"    },    "previous": {      "value": false    }  }}

The event uses a different schema for a custom field with the lookup relationship field type:

{  "type": "zen:event-type:user.custom_field_changed",  "account_id": 9732064,  "id": "697bbd67-869c-4f1f-a47c-b296258c50c8",  "subject": "zen:user:6596848315901",  "time": "2099-07-07T05:10:01Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-01T02:12:33Z",    "email": "[email protected]",    "external_id": "3",    "group_id": "4",    "id": "6596848315901",    "organization_id": "5",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": {      "relationship_target": "user",      "id": "2"    },    "custom_field": {      "id": "6600020807549",      "title": "lookup_cuf1",      "type": "lookup"    },    "previous": {      "relationship_target": "user",      "id": "1"    }  }}

The event object contains the following properties.

PropertyData typeDescription
currentobjectContains the current custom field value
current.valueCurrent field value. If field.type is "lookup", this property is not included
current.relationship_targetstringCurrent type of object the lookup relationship field is targeting. Possible values are "ticket", "user" and "organization". Only included if custom_field.type is "lookup"
current.idstringCurrent id of the object the lookup relationship field is targeting. Only included if custom_field.type is "lookup"
fieldobjectContains the field's configuration
field.idstringid for the custom field
field.titlestringCustom field name
field.typestringField data type. Possible values are "checkbox", "date", "decimal", "integer", "lookup", "regex", "tagger", "text", and "textarea"
previousobjectContains the previous custom field value
previous.valuePrevious field value. If field.type is "lookup", this property is not included
previous.relationship_targetstringPrevious type of object the lookup relationship field is targeting. Possible values are "ticket", "user" and "organization". Only included if custom_field.type is "lookup"
previous.idstringPrevious id of the object the lookup relationship field is targeting. Only included if custom_field.type is "lookup"

Support User Custom Role Changed

A user's custom role changed.

{  "type": "zen:event-type:user.custom_role_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "1",    "previous": "4"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent permission set id for the user's custom role
previousstringPrevious permission set id for the user's custom role

Support User Default Group Changed

A user's default group changed.

{  "type": "zen:event-type:user.default_group_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "1",    "previous": "2"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent group id
previousstringPrevious group id

Support User Details Changed

A user's details changed.

{  "type": "zen:event-type:user.details_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "User's printer was on fire",    "previous": ""  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent user details
previousstringPrevious user details

Support User External ID Changed

A user's external id changed.

{  "type": "zen:event-type:user.external_id_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": "1",    "previous": "2"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent external id
previousstringPrevious external id

Support User Group Membership Created

A user was added to a group.

{  "type": "zen:event-type:user.group_membership_created",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "group": {      "id": "1"    }  }}

The event object contains the following properties.

PropertyData typeDescription
groupobjectContains the group id
group.idstringid of the group

Support User Group Membership Deleted

A user was removed from a group.

{  "type": "zen:event-type:user.group_membership_deleted",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "group": {      "id": "1"    }  }}

The event object contains the following properties.

PropertyData typeDescription
groupobjectContains the group id
group.idstringid of the group

Support User Identity Changed

A user's identity changed.

{  "type": "zen:event-type:user.identity_changed",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": {      "id": "1",      "primary": true,      "type": "email",      "value": "[email protected]"    },    "previous": {      "id": "2",      "primary": true,      "type": "email",      "value": "[email protected]"    }  }}

The event object contains the following properties.

PropertyData typeDescription
currentobjectCurrent user identity. For object properties, see the user identity resource schema
previousobjectPrevious user identity. For object properties, see the user identity resource schema

Support User Identity Created

A user's identity was created.

{  "type": "zen:event-type:user.identity_created",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "identity": {      "id": "6600130025725",      "primary": true,      "type": "email",      "value": "[email protected]"    }  }}

The event object contains the following properties.

PropertyData typeDescription
identityobjectUser identity. For object properties, see the user identity resource schema

Support User Identity Deleted

A user's identity was deleted.

{  "type": "zen:event-type:user.identity_deleted",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "identity": {      "id": "6600130025725",      "primary": true,      "type": "email",      "value": "[email protected]"    }  }}

The event object contains the following properties.

PropertyData typeDescription
identityobjectUser identity. For object properties, see the user identity resource schema

Support User Active Status Changed

A user's active status changed.

{  "type": "zen:event-type:user.active_changed",  "account_id": 12514403,  "id": "2b24ef10-19d4-4740-93cf-8f98ec4776c0",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {    "current": false,    "previous": true  }}

The event object contains the following properties.

PropertyData typeDescription
currentbooleanCurrent active status. If the user was soft deleted, current is false
previousbooleanPrevious active status

Support User Last Login Changed

A user's last login time changed. The last login date is updated only if the previous login occurred more than 20 minutes ago.

{  "type": "zen:event-type:user.last_login_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "2099-07-05T01:58:48Z",    "previous": "2099-07-04T01:58:48Z"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent login timestamp for the user
previousstringPrevious login timestamp for the user

Support User Merged

A user was merged with another user.

{  "type": "zen:event-type:user.merged",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "user": {      "id": "2"    }  }}

The event object contains the following properties.

PropertyData typeDescription
userobjectContains the merged user's id
user.idstringid of the merged user

Support User Name Changed

A user's name changed.

{  "type": "zen:event-type:user.name_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "Jane",    "previous": "Janet"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent user name
previousstringPrevious user name

Support User Notes Changed

A user's notes changed.

{  "type": "zen:event-type:user.notes_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "Johnny is a nice guy!",    "previous": ""  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent user notes
previousstringPrevious user notes

Support User Only Private Comments Status Changed

A user's ability to create public comments changed. This ability is controlled by the only_private_comments property in the user resource.

{  "type": "zen:event-type:user.only_private_comments_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": false,    "previous": true  }}

The event object contains the following properties.

PropertyData typeDescription
currentbooleanCurrent value of the user's only_private_comments property
previousbooleanPrevious value of the user's only_private_comments property

Support User Organization Membership Created

A user was added to an organization.

{  "type": "zen:event-type:user.organization_membership_created",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "organization": {      "id": "1"    }  }}

The event object contains the following properties.

PropertyData typeDescription
organizationobjectContains the organization id
organization.idstringid of the organization

Support User Organization Membership Deleted

A user was removed from an organization.

{  "type": "zen:event-type:user.organization_membership_deleted",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "organization": {      "id": "1"    }  }}

The event object contains the following properties.

PropertyData typeDescription
organizationobjectContains the organization id
organization.idstringid of the organization

Support User Password Changed

A user's password changed.

{  "type": "zen:event-type:user.password_changed",  "account_id": 12514403,  "id": "ce84824c-4ba6-411f-875b-a3b0f3bcb8dd",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {}}

The payload contains an empty event object.

Support User Photo Changed

A user's photo changed.

{  "type": "zen:event-type:user.photo_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "https://assets.zendesk.com/def456",    "previous": "https://assets.zendesk.com/abc123"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent photo url
previousstringPrevious photo url

Support User Role Changed

A user's role changed.

{  "type": "zen:event-type:user.role_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "admin",    "previous": "end-user"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent user role
previousstringPrevious user role

Support User Deleted

A user was deleted.

{  "type": "zen:event-type:user.deleted",  "account_id": 12514403,  "id": "6b9bbadf-5725-4e92-bebe-7b71011bf5f1",  "subject": "zen:user:6596848315901",  "time": "2099-07-04T05:33:18Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-04T05:27:58Z",    "email": "[email protected]",    "external_id": "",    "default_group_id": "0",    "id": "6596848315901",    "organization_id": "0",    "role": "end-user",    "updated_at": "2099-07-04T05:33:18Z"  },  "event": {}}

The payload contains an empty event object.

Support User Suspended Status Changed

A user's suspended status change. For more information, see Suspending a user.

{  "type": "zen:event-type:user.suspended_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": true,    "previous": false  }}

The event object contains the following properties.

PropertyData typeDescription
currentbooleanCurrent suspended status
previousbooleanPrevious suspended status

Support User Tags Changed

A user's tags changed.

{  "type": "zen:event-type:user.tags_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "added": {      "tags": ["foo"]    },    "removed": {      "tags": ["bar"]    }  }}

The event object contains the following properties.

PropertyData typeDescription
addedobjectContains tags added to the user
added.tagsarray of stringsTags added to the user
removedobjectContains tags removed from the user
removed.tagsarray of stringsTags removed from the user

Support User Time Zone Changed

A user's time zone changed.

{  "type": "zen:event-type:user.time_zone_changed",  "account_id": 13390837,  "id": "40b97155-4255-4637-b4ca-c611a5b5cf68",  "subject": "zen:user:6600130024829",  "time": "2099-07-05T01:58:48Z",  "zendesk_event_version": "2022-06-20",  "detail": {    "created_at": "2099-07-05T01:58:48Z",    "default_group_id": "0",    "email": "[email protected]",    "external_id": "",    "id": "6600130024829",    "organization_id": "0",    "role": "agent",    "updated_at": "2099-07-05T01:58:48Z"  },  "event": {    "current": "Australia/Adelaide",    "previous": "Australia/Melbourne"  }}

The event object contains the following properties.

PropertyData typeDescription
currentstringCurrent time zone
previousstringPrevious time zone