Changelog

This changelog lists only significant changes, not all changes, to the Zendesk developer platform. It includes changes announced after June 22, 2022. For earlier announcements, see Developer Updates in Zendesk help.
 

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Date	Event	Subject	Description
Oct 31, 2024	Breaking change	ZIS Bundles	Beginning December 5, 2025, ZIS bundles can no longer be uploaded or updated if they contain an OAuth access token reference path. Instead, use the connectionName property to refer to the connection in your custom action definitions. See Using a connection to authenticate API requests in a ZIS flow.
Oct 21, 2024	Added	Redirect Rules	Redirect Rules API is now GA. This API enables the creation and management of redirects for deleted or archived content like articles and posts, preventing users from encountering 404 errors on outdated links.
Sep 12, 2024	Breaking change	Offered to event	Added a new offered to event when omnichannel routing offers a ticket to an agent. This new event replaces the previously used Change type event with field_name = 'offered_to' to log an offer by omnichannel routing.
Aug 29, 2024	Added	Reorder ticket fields	Added the /api/v2/ticket_fields/reorder.json endpoint, allowing you to set the display order of ticket fields. See Reorder Ticket Fields.
Aug 27, 2024	Deprecated	Less secure OAuth grant types	Beginning February 17, 2025, the implicit and password grant flows can no longer be used to get OAuth access tokens. If you're using OAuth 2.0 to authenticate API requests, you must switch to the authorization code grant flow. See also Using PKCE to make Zendesk OAuth access tokens more secure.
Aug 19, 2024	Deprecated	Zopim Chat REST API	Beginning February 28, 2025, Live Chat API endpoints that use the www.zopim.com/api/v2 path will stop working. We recommend migrating to {subdomain}.zendesk.com/api/v2/chat endpoints as soon as possible. See the Live Chat reference.
Aug 12, 2024	Deprecated	Zendesk Events Connector for Amazon EventBridge	Starting August 12, 2024, the Events Connector for Amazon EventBridge can't be used to create new event connections. Existing event connections will continue working until December 1, 2025. We recommend migrating all events to webhooks prior to that date. See Using webhooks to integrate with Amazon EventBridge.
Aug 2, 2024	Breaking change	Skill-based routing	Starting September 2, 2024, the Incremental Instance Values Export endpoint will sort based on the updated_at timestamp instead of the created_at timestamp of instance values. As a result, associate events will advance to align with unassociate events, whereas previously, unassociate events were retroactively aligned with associate events.
Jul 2, 2024	Added	Help Center templating API	Introduced Help Center Templating API v4 and an update to the Copenhagen theme. See Upgrading from Templating API v3.
Jul 1, 2024	Deprecated	Basic authentication	Starting July 31, 2024, basic authentication using an email and password is deprecated for /api/v2/ endpoints for new accounts and for accounts that are not using this method. If you’re actively using this method today, you will be able to continue using it until December 31, 2025.
Jul 1, 2024	Deprecated	Chat Conversations APIs	Starting July 1, 2024, Chat Conversations APIs are deprecated for new accounts and for accounts not using these APIs. If you're actively using these APIs today, you will be able to continue using them.
Jun 10, 2024	Added	Account Groups Availability API	Introduced the ability to view aggregated status, workload, and capacity data for groups of agents. See Get Account Groups Availability.
Apr 2, 2024	Breaking change	Article Attachments API	Article attachment responses no longer include the attachment file name in the URL after content_url. You can continue to use the body's file_name property for the file name. See Announcing a URL structure update for the Article Attachments API.
Apr 1, 2024	New EAP	WFM Public API Agent Activity endpoint	Introduced a new endpoint for the WFM Public API that lets you extract data for agents' activities based on start and end time. This includes start and end day events. Note: This API is available only for Zendesk WFM customers (previously Tymeshift).
Feb 21, 2024	Added	Zendesk SDK for Unity	Zendesk SDK for Unity has exited the Early Access Program and is now available for everyone. See Working with messaging for your mobile channel in Zendesk help for configuring Unity as a channel in the Admin Center.
Feb 1, 2024	New EAP	WFM Public API Reports endpoint	Introduced the ability to extract data from both default and custom reports by specifying the ID of the desired report template. Note: This API is available only for Zendesk WFM customers (previously Tymeshift).
Jan 8, 2024	Added	OAS files	Made the OpenAPI specifications for the Ticketing and Help Center APIs available as OAS file downloads. You can download them from the Ticketing and Help Center home pages.
Oct 12, 2023	Breaking change	JWT	Changed the https://yoursubdomain.zendesk.com/access/jwt endpoint method from GET to POST. See How JWT SSO for Zendesk works in Zendesk help for how this URL is used in the SSO workflow.
October 4, 2023	Added	Access Logs API	Introduced the ability to capture the data an agent or admin has accessed in your Zendesk account within the last 90 days. You can use the access logs to identify data security risks, refine security and privacy policies, and support data privacy compliance. The Access Logs API consists of the following endpoint: List Access Logs See Monitoring agent activity with the Access Log API in Zendesk help.
September 26, 2023	Added	Custom objects API	Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations. The Custom Objects API includes the following endpoint collections: Custom Objects Custom Object Fields Custom Object Records See Getting started with custom objects.
July 11, 2023	New EAP	Redirect rules for help center URLs	Introduced the ability to create and manage 301 and 302 redirect rules for help center URLs that would otherwise return 404 page not found errors.
July 6, 2023	Added	Messaging Metadata	Ability to send metadata from a messaging conversation through the Zendesk Web Widget, Zendesk SDKs for Android or iOS, or Zendesk SDK for Unity See Using Messaging Metadata with the Zendesk Web Widget and SDKs.
July 3, 2023	Added	Help Center JWT	Introduced the ability to include a JSON Web Token (JWT) when making client-side requests to third-part APIs from a help center. Added two new APIs: New Token List Public Keys See Making third-party API requests with help center JWTs.
June 12, 2023	Added	Macros API	Added the ability for admins to view personal macros created by and available only to individual users. See List Macros.
May 22, 2023	Breaking change	Offset-based pagination	Offset-based pagination requests after the first 10,000 records will return an error message. See New limits for offset-based pagination.
May 19, 2023	Removed	Merge Self With Another User	The Merge Self with Another User endpoint is being removed and replaced with the Merge End Users endpoint.
Apr 30, 2023	Removed	NPS® API	Removed the Net Promoter Score℠ (NPS®) API. See Announcing the removal of Net Promoter Score (NPS).
Apr 25, 2023	Added	Agent Availability APIs	Introduced the ability to access and update real-time agent status and activity information across Zendesk channels. Added two new APIs: Agent Availability API Unified Agent Status API Previously, these APIs were only available as part of the Agent Availability API EAP. For more information, see Agent Availability APIs.
Apr 17, 2023	Added	ZIS LoadLinks action	Added cursor pagination to the ZIS LoadLinks action. The action now supports the page_size, page_after_cursor, and page_before_cursor parameters. Responses from the LoadLinks action now include a meta object property that contains pagination information. For more information, see cursor pagination in the ZIS Links documentation.
Apr 12, 2023	New EAP	New Custom Objects API	Introduced the ability to create custom objects to capture data that doesn't fit into standard objects such as tickets, users, or organizations. The Custom Objects API includes the following endpoint collections: Custom Objects Custom Object Fields Custom Object Records See Custom Objects EAP and Custom Objects API.
Mar 30, 2023	Added	Webhooks API	Added a new custom_headers property to webhooks and the authentication property now supports api_key as a type. See Creating and monitoring webhooks.
Mar 2, 2023	Deprecated	Status API	Four Status API endpoints are being deprecated. Three new endpoints replaces them. To be removed: List components Show component status List subcomponents Show subcomponent status Added: List active incidents List maintenance incidents Show active incident See Announcing the deprecation and replacement of Status API endpoints.
Jan 17, 2023	Deprecated	NPS® API	The Net Promoter Score℠ (NPS®) API is being deprecated. See Announcing the removal of Net Promoter Score (NPS).
Jan 17, 2023	Added	Custom Ticket Statuses API	Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing custom ticket statuses and Custom ticket statuses API.
Oct 7, 2022	Breaking change	Voice API	Updated two Voice endpoints to support omnichannel routing and unified agent status: Show availability Update availability See Voice Availabilities.
Sep 20, 2022	New EAP	Custom Ticket Statuses API	Introduced the ability to create and manage more granular and customized ticket statuses. See Announcing the Custom Ticket Statuses EAP and Custom ticket statuses API.
Jun 29, 2022	Removed	Support Users API	Removed the end user endpoints. See Announcing the removal of end user API endpoints in Support.
Jun 22, 2022	New EAP	Messaging in the Unity SDK	Introduced two new methods for messaging in the Unity SDK: ZendeskMessaging.Initialize() ZendeskMessaging.Instance.ShowMessaging() See Getting started.