Agent Status

An agent's status (part of the Agent Availability Attributes JSON object).

JSON format

Agent Status are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
id	integer	false	true	The agent status's ID.
name	string	false	true	The agent status's name.
reason	string	false	true	The reason why the agent status was set: UNKNOWN, AGENT_STATUS_SWITCHER, AGENT_LOGOUT, AGENT_STATUS_DELETED, AGENT_DISCONNECTED, AGENT_IDLE_TIMEOUT, SWITCHER_AUTO_RECONNECT, OMNICHANNEL_ROUTING_ENABLED, PUBLIC_API, INTERNAL_TEST, EXPLORE_TAKE_AN_ACTION, WFM_STATUS_UPDATE.
updated_at	string	false	false	The timestamp at which the agent status was last updated.

Agent Status. Returned only if Omnichannel Contact Center is enabled.

Example

{
  "id": 1,
  "name": "online",
  "reason": "UNKNOWN",
  "updated_at": "2022-06-21T10:23:25.583732Z"
}