Channels

A mapping of agent states for each channel, part of the Custom Unified Status Attributes JSON response.

JSON format

Channels are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
messaging	string	false	true	Agent status for the respective channel. Allowed values are "online", "away", "transfers_only", or "offline".
support	string	false	true	Agent status for the respective channel. Allowed values are "online", "away", "transfers_only", or "offline".
talk	string	false	true	Agent status for the respective channel. Allowed values are "online", "away", "transfers_only", or "offline".

A mapping of agent states for each channel

Example

{
  "messaging": "away",
  "support": "online",
  "talk": "away"
}