Custom Unified Status

Custom unified statuses created by account admins, part of the Unified Agent Statuses JSON response.

JSON format

Custom unified statuses are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
attributes	object	false	true	Attributes about the custom unified status
id	integer	true	true	The unified status id, unique per account
type	string	true	true	String indicating the type of data returned
updated_at	string	true	false	The timestamp which the unified status was last updated

Example

{
  "attributes": {
    "channels": {
      "messaging": "away",
      "support": "online",
      "talk": "away"
    },
    "description": "Temporarily unavailable but accepting emails",
    "name": "In a meeting"
  },
  "id": 123,
  "type": "agent_status",
  "updated_at": "2021-07-21T17:32:28Z"
}