Channel Attributes

The attributes of a channel associated with an agent (part of the Channels resource).

JSON format

Channel Attributes are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
max_capacity	integer	false	false	The maximum number of work items the agent can have for the channel. Returned only if Omnichannel Contact Center is enabled.
name	string	false	true	The name of the channel.
status	string	false	false	The agent's status for the channel.
updated_at	string	false	false	A timestamp indicating when the agent's status last changed for the channel.
work_item_count	integer	false	true	The number of work items assigned to the agent for the channel.

Channel Attributes.

Example

{
  "max_capacity": 1,
  "name": "messaging",
  "status": "online",
  "updated_at": "2022-06-21T10:23:25.583732Z",
  "work_item_count": 5
}