Work Item Attributes

The attributes of a work item assigned to an agent (part of the Work Items resource).

JSON format

Work Item Attributes are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
added_at	string	false	false	A timestamp indicating when the work item was added.
reason	string	false	true	The reason why the work item was added: UNKNOWN_ADD, ASSIGNED, OFFERED, ACCEPTED, MANUAL_ASSIGNED, REOPENED, ASSIGNED_TRANSFER.

Work Item Attributes.

Example

{
  "added_at": "2022-06-21T10:21:58.636732Z",
  "reason": "ASSIGNED"
}