Work Items

A work item is a task assigned to an agent for a particular channel. Work item resources are part of the Agent Availabilities JSON response format.

JSON format

Work Items are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
attributes	object	false	true	Work Item Attributes.
id	string	false	true	The work item's JSON:API ID.
type	string	false	true	The JSON:API type work_items.

Example

{
  "attributes": {
    "added_at": "2022-06-21T10:20:44.798006Z",
    "reason": "ASSIGNED"
  },
  "id": "agent_availabilities|10011|channels|messaging|work_items|201",
  "type": "work_items"
}