Unified Agent Status

An agent's unified status, returned when updating the unified status of an agent.

JSON format

Unified agent status are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
attributes	object	true	true	Attributes about the unified agent status
id	string	true	true	The agent id prefixed with the agent availability string
type	string	true	true	String indicating the type of data returned

Example

{
  "attributes": {
    "agent_id": 10011,
    "agent_status": {
      "id": 123,
      "name": "In a meeting"
    }
  },
  "id": "agent_availabilities|10011",
  "type": "agent_availabilities"
}