Sunshine Conversations lets you:
Engage in one conversation across every channel
Sunshine Conversations lets you put messaging everywhere your customers already are, including popular social messaging channels like Facebook Messenger and Whatsapp. Regardless of where the conversation takes place, the platform also maintains a single conversational record across those channels for a continuous conversational experience.
Build modern messaging into any application
Sunshine Conversations gives you access to SDKs so that you can put modern messaging into all your brand properties, from web and mobile to fully integrating messaging into your software products. Unlike session-based chat, modern messaging is asynchronous, sessionless, and persistent. This way customers and businesses can respond at their earliest convenience, rather than locking parties into a single, discrete session which doesn’t provide any context about historical interactions with a customer.
Deliver interactive user experiences at scale
Sunshine Conversations helps you go beyond texting with rich, interactive messaging capabilities. This includes AI that can intelligently orchestrate conversations, bots that can automate agent interactions, and interactive messages that integrate apps and drive users towards action, like browsing products, making reservations, and completing payments.
Share customer conversations across your business
Sunshine Conversations lets you share a single, continuous conversation with every team in your business. With a unified API and native connectors to popular business applications like Zendesk and Slack, everyone in your organization can get access to a single view of the customer conversation.
Sunshine Conversations’ architecture is centered on the concept of a conversation. A conversation is an exchange of messages between a particular user and your systems.
A channel is a user facing messenger from which end-users can send messages to Sunshine Conversations apps.
Sunshine Conversations integrations can be divided roughly into:
Over-the-top (OTT) messaging apps (for example: Facebook Messenger or Viber). SMS (through integrations with third parties like Twilio). Pre-skinned messaging SDKs (for Web, Android, and iOS).
If you’re a business, you can use Sunshine Conversations built-in integrations to chat with customers from your existing tools.