Restrictions and Responsibilities

Certain terms which are capitalized herein and not otherwise defined, have the meaning set forth in the Terms of Service that apply to your use of the Service.

Your subscription to the Service enables you to access and use the Zendesk Chat REST API (the “API”), including to develop and implement web and software services, scripts and applications ("Zendesk Chat Applications") for use in connection with your subscription to the Service for your internal business purposes in accordance with the Zendesk Chat Terms of Service. By accessing the API, you agree that your use of the API will be governed by the Terms of Service, these restrictions and responsibilities and any other guidelines or documentation that Zendesk Chat may post from time to time. All such terms and documentation may be updated from time to time and your continued use of the API after such updates constitutes agreement to the modifications.

In order to use and access the API, you must authenticate yourself. You can authenticate against the API using either basic authentication with your username and password credentials or with OAuth. You must keep your credentials or token (obtained via OAuth) secure and not share them. These are the only ways in which you are authorized to access the API.

You may not use or access the API to obtain access to or extract any data stored or transmitted through the Service other than Your Content or to input data from any external source into the Service other than to your account.

You may not use the API to substantially replicate products or services offered by Zendesk Chat, including, without limitation, functions or clients on platforms (such as iOS or Android) where Zendesk Chat offers its own client or function. Zendesk Chat Applications may not use or access the API or the Service in order to monitor the availability, performance, or functionality of any of the API or Service or for any similar benchmarking purposes.

You may not, under any circumstances, through a Zendesk Chat Application or otherwise, repackage or resell the Service or API. You are not permitted to use or access the API in any manner that does or could potentially undermine the security of the Service, the API or any data or information stored or transmitted using the Service.

You may not (i) interfere with, modify or disable any features, functionality or security controls of the Service or the API: (ii) defeat, avoid, bypass, remove, deactivate or otherwise circumvent any protection mechanisms for the Service or the API; or (iii) reverse engineer, decompile, disassemble or derive source code, underlying ideas, algorithms, structure or organizational form from the Service or the API.

You are solely responsible (and Zendesk Chat has no responsibility or liability of any kind), for the content, development, operation, or maintenance of Zendesk Chat Applications. Without limiting the foregoing, you will be solely responsible for (i) the technical installation and operation of your Zendesk Chat Applications; (ii) creating and displaying information and content on, through or within your Zendesk Chat Applications; (iii) ensuring that your Zendesk Chat Applications do not violate or infringe the Intellectual Property Rights of any third party; and (iv) ensuring that your Zendesk Chat Applications do not contain or introduce Malicious Software into the Service, the API, or any data stored or transmitted using the Service.

You must respect and comply with the technical and policy-implemented limitations of the API and the restrictions Zendesk Chat designs or informs you of in accessing or using the API or designing and implementing Zendesk Chat Applications. Without limiting the foregoing, you may not violate any explicit rate limitations on calling or otherwise utilizing the API.

To the extent you develop or implement Zendesk Chat Applications that transmit or otherwise use or access the API to transmit Your Content outside the Service, you will be responsible for any required notification to or consent of Agents or End Users that their data will be transmitted outside the Service. Zendesk Chat is not responsible for the privacy, security or integrity of Your Content to the extent it is transmitted outside the Service by you or your Zendesk Chat Applications using the API.

Zendesk Chat may suspend or terminate your access to and use of the API if it believes that you have violated or will violate the Terms of Service that apply to your use of the Service, these restrictions and responsibilities, any other posted documentation or Zendesk Chat otherwise determines it must do so in order to protect the Service, customers or Zendesk Chat’s interests. Such determinations shall be made at Zendesk Chat’s sole discretion.