Article Labels

Article labels are only available on the Professional and Enterprise plans.

JSON Format

Article Labels are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
created_at	string	true	false	The time at which the label was created
id	integer	true	false	Automatically assigned when the label is created
name	string	false	true	The actual name of the label
updated_at	string	true	false	The time at which the label was last updated
url	string	true	false	The API url of this label

Example

{
  "created_at": "2012-04-04T09:14:57Z",
  "id": 2003,
  "name": "instructions"
}

List All Labels

• GET /api/v2/help_center/articles/labels
• GET /api/v2/help_center/{locale}/articles/labels

Lists all the labels in the articles in Help Center.

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/{locale}/articles/labels.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "labels": [
    {
      "created_at": "2012-04-04T09:14:57Z",
      "id": 2003,
      "name": "instructions",
      "updated_at": "2012-04-04T09:14:57Z",
      "url": "https://{subdomain}.zendesk.com/api/v2/help_center/en-us/articles/labels/42.json"
    }
  ]
}

List Article Labels

• GET /api/v2/help_center{/locale}/articles/{article_id}/labels

Lists all the labels in a given article.

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/{locale}/articles/{article_id}/labels.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "labels": [
    {
      "created_at": "2012-04-04T09:14:57Z",
      "id": 2003,
      "name": "instructions",
      "updated_at": "2012-04-04T09:14:57Z",
      "url": "https://{subdomain}.zendesk.com/api/v2/help_center/en-us/articles/labels/42.json"
    }
  ]
}

Show Label

• GET /api/v2/help_center/articles/labels/{label_id}

Shows the properties of the specified label.

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
label_id	integer	Path	true	The unique ID of this Label

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/{locale}/articles/labels/{label_id}.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "label": {
    "created_at": "2012-04-04T09:14:57Z",
    "id": 2003,
    "name": "instructions",
    "updated_at": "2012-04-04T09:14:57Z",
    "url": "https://{subdomain}.zendesk.com/api/v2/help_center/en-us/articles/labels/42.json"
  }
}

Create Label

• POST /api/v2/help_center{/locale}/articles/{article_id}/labels

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/articles/{article_id}/labels.json \
  -d '{"label": {"name": "instructions"}}' \
  -v -u {email_address}:{password} -X POST -H "Content-Type: application/json"

Example Response

Status 201 Created

{
  "label": {
    "created_at": "2012-04-04T09:14:57Z",
    "id": 2003,
    "name": "instructions",
    "updated_at": "2012-04-04T09:14:57Z",
    "url": "https://{subdomain}.zendesk.com/api/v2/help_center/en-us/articles/labels/42.json"
  }
}

Delete Label

• DELETE /api/v2/help_center/articles/labels/{label_id}

Removes the label from all articles and deletes it.

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
label_id	integer	Path	true	The unique ID of this Label

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/articles/labels/{label_id}.json \
  -v -u {email_address}:{password} -X DELETE

Example Response

Status 204 No Content

Delete Label from Article

• DELETE /api/v2/help_center{/locale}/articles/{article_id}/labels/{label_id}

Removes the label from the specified article's list of labels.

Allowed for

• Agents

Parameters

Name	Type	In	Required	Description
article_id	integer	Path	true	The unique ID of this Article
label_id	integer	Path	true	The unique ID of this Label
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/articles/{article_id}/labels/{label_id}.json \
  -v -u {email_address}:{password} -X DELETE

Example Response

Status 204 No Content