User Subscriptions

Users can subscribe to other users. The subscriber is notified when the other user adds an article to a section, adds a comment to an article or a post, or adds a post to a topic.

JSON format

User Subscriptions are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
followed_id	integer	true	true	The id of the user being followed
follower_id	integer	true	true	The id of the user doing the following
id	integer	true	true	Automatically assigned when the subscription is created

Example

{
  "followed_id": 65466,
  "follower_id": 98354,
  "id": 1635
}

List User Subscriptions By User

• GET /api/v2/help_center/users/{user_id}/user_subscriptions

Lists the user subscriptions of a given user. To list your own subscriptions, specify me as the user id.

Allowed for

• End users
• Agents
• Managers

Pagination

• Cursor pagination (recommended)
• Offset pagination

See Pagination.

Sideloads

The following sideloads are supported:

Name	Will sideload	For
users	users	all

Parameters

Name	Type	In	Required	Description
type	string	Query	false	Selects whether to find who the given user is following ("followings") or who is following the given user ("followers"). The default is "followers". Allowed values are "followings", or "followers".
user_id	integer	Path	true	The unique ID of the user

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/users/{user_id}/user_subscriptions \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions?type="
	method := "GET"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions")
		.newBuilder()
		.addQueryParameter("type", "");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("GET", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'GET',
  url: 'https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  params: {
    'type': '',
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions?type="
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"GET",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions")
uri.query = URI.encode_www_form("type": "")
request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

200 OK

// Status 200 OK

{
  "user_subscriptions": [
    {
      "followed_id": 8748733,
      "follower_id": 398452,
      "id": 35467
    }
  ]
}

Create User Subscription

• POST /api/v2/help_center/users/{user_id}/user_subscriptions

Creates a user subscription for a given user. To create your own user subscription, specify me as the user id.

Allowed for

• End users
• Managers

Parameters

Name	Type	In	Required	Description
user_id	integer	Path	true	The unique ID of the user

Example body

{
  "user_subscription": {
    "followed_id": 65466,
    "include_comments": false
  }
}

Code Samples

curl

user_subscription.json

{
  "user_subscription": {
    "followed_id": 65466,
    "include_comments": false
  }
}

curl snippet

curl https://{subdomain}.zendesk.com/api/v2/help_center/users/{user_id}/user_subscriptions \
  -d @user_subscription.json \
  -H "Content-Type: application/json" -X POST \
  -v -u {email_address}/token:{api_token}

Go

import (
	"fmt"
	"io"
	"net/http"
	"strings"
)

func main() {
	url := "https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions"
	method := "POST"
	payload := strings.NewReader(`{
  "user_subscription": {
    "followed_id": 65466,
    "include_comments": false
  }
}`)
	req, err := http.NewRequest(method, url, payload)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions")
		.newBuilder();
RequestBody body = RequestBody.create(MediaType.parse("application/json"),
		"""
{
  \"user_subscription\": {
    \"followed_id\": 65466,
    \"include_comments\": false
  }
}""");
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("POST", body)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var data = JSON.stringify({
  "user_subscription": {
    "followed_id": 65466,
    "include_comments": false
  }
});

var config = {
  method: 'POST',
  url: 'https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
  data : data,
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
import json
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions"

payload = json.loads("""{
  "user_subscription": {
    "followed_id": 65466,
    "include_comments": false
  }
}""")
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"POST",
	url,
	auth=auth,
	headers=headers,
	json=payload
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions")
request = Net::HTTP::Post.new(uri, "Content-Type": "application/json")
request.body = %q({
  "user_subscription": {
    "followed_id": 65466,
    "include_comments": false
  }
})
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

201 Created

// Status 201 Created

{
  "user_subscription": {
    "followed_id": 8748733,
    "follower_id": 398452,
    "id": 35467
  }
}

409 Conflict

// Status 409 Conflict

null

Delete User Subscription

• DELETE /api/v2/help_center/users/{user_id}/user_subscriptions/{subscription_id}

Removes the specified user subscription for the specified user. To remove your own subscription, specify me as the user id.

Allowed for

• End users
• Managers

Parameters

Name	Type	In	Required	Description
subscription_id	integer	Path	true	The unique ID of the subscription
user_id	integer	Path	true	The unique ID of the user

Code Samples

curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/users/{user_id}/user_subscriptions/{subscription_id} \
  -v -u {email_address}/token:{api_token} -X DELETE

Go

import (
	"fmt"
	"io"
	"net/http"
)

func main() {
	url := "https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions/1234"
	method := "DELETE"
	req, err := http.NewRequest(method, url, nil)

	if err != nil {
		fmt.Println(err)
		return
	}
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"

	client := &http.Client {}
	res, err := client.Do(req)
	if err != nil {
		fmt.Println(err)
		return
	}
	defer res.Body.Close()

	body, err := io.ReadAll(res.Body)
	if err != nil {
		fmt.Println(err)
		return
	}
	fmt.Println(string(body))
}

Java

import com.squareup.okhttp.*;
OkHttpClient client = new OkHttpClient();
HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions/1234")
		.newBuilder();
String userCredentials = "your_email_address" + "/token:" + "your_api_token";
String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());

Request request = new Request.Builder()
		.url(urlBuilder.build())
		.method("DELETE", null)
		.addHeader("Content-Type", "application/json")
		.addHeader("Authorization", basicAuth)
		.build();
Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');

var config = {
  method: 'DELETE',
  url: 'https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions/1234',
  headers: {
	'Content-Type': 'application/json',
	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"
  },
};

axios(config)
.then(function (response) {
  console.log(JSON.stringify(response.data));
})
.catch(function (error) {
  console.log(error);
});

Python

import requests
from requests.auth import HTTPBasicAuth

url = "https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions/1234"
headers = {
	"Content-Type": "application/json",
}
email_address = 'your_email_address'
api_token = 'your_api_token'
# Use basic authentication
auth = HTTPBasicAuth(f'{email_address}/token', api_token)

response = requests.request(
	"DELETE",
	url,
	auth=auth,
	headers=headers
)

print(response.text)

Ruby

require "net/http"
require "base64"
uri = URI("https://support.zendesk.com/api/v2/help_center/users/1234/user_subscriptions/1234")
request = Net::HTTP::Delete.new(uri, "Content-Type": "application/json")
email = "your_email_address"
api_token = "your_api_token"
credentials = "#{email}/token:#{api_token}"
encoded_credentials = Base64.strict_encode64(credentials)
request["Authorization"] = "Basic #{encoded_credentials}"
response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|
	http.request(request)
end

Example response(s)

204 No Content

// Status 204 No Content

null