Request page
Request page
The Request page template is rendered when a user navigates to https://{yoursubdomain}.zendesk.com/hc/{locale}/requests/{request_id}.
Available properties
You can use the following properties in the Request page template.
| Name | Type | Description |
|---|---|---|
| request | object | A request object |
| group | object | A group object |
| assignee | object | The agent assigned to the request user |
| custom_fields | array | An array of request custom field objects |
| comments | array | An array of request comment objects |
| attachments | array | An array of attachment objects |
| collaborators | array | An array of user objects describing the request's collaborators (cc's), if any |
| promoted_articles | array | An array of promoted article objects |
| ticket_forms | array | An array of ticket form objects |
| help_center | object | A help_center object that holds information and settings about the current help center |
| settings | object | A settings object with custom settings for the current theme |
| signed_in | boolean | Whether the user is logged in or not |
| featured_posts | array | An array of featured post objects |
| satisfaction_response | object | A satisfaction_response object (available in Templating API v3 and above) |
Available helpers
You can use the following helpers in this page template. You can also use any built-in helpers, global helpers, or global advanced helpers.
| Name | Description |
|---|---|
| breadcrumbs | Breadcrumbs for the current page. See breadcrumbs helper |
| satisfaction | A link that lets the user rate his or her satisfaction with how the request was handled. See satisfaction helper |
| comment_callout | A link for creating a follow-up ticket, if the current one has been closed. See comment_callout helper |
| form | A form for data input. See bellow the available forms for this page |
Note that you can also use the upload helper inside the comment form.
Available forms
You can add the following forms to the Request page template:
| Name | Description |
|---|---|
| comment | A form to send new request comment |
| organization | A form to change the request organization |
Use the form helper to insert them. See Form Helper.
Available identifiers
The following identifiers are available in this page:
| Identifier | Form | Field(s) | Description |
|---|---|---|---|
| organization | organization | select | Identifies a drop-down to select an organization |
| body | comment | textarea, wysiwyg | Identifies a text field for a request comment (use wysiwyg for rich content) |
| mark_as_solved | comment | label, checkbox | Identifies a checkbox to mark a request as solved |
| ccs | comment | token_field | Identifies an email (CC) field |
Example
<nav class="sub-nav clearfix">{{breadcrumbs}}{{search}}</nav><section class="request-details"><strong>{{request.subject}}</strong> (request #{{request.id}}){{request.description}}{{comment_callout}}</section>