New Request page

The New Request page template is rendered when a user navigates to https://{yoursubdomain}.zendesk.com/hc/{locale}/requests/new.

Available properties

You can use the following properties in the New Request page template.

Name Type Description
parent object A request object that represents a related closed request. It may or may not exist
promoted_articles array An array of promoted article objects
ticket_forms array An array of ticket form objects
help_center object A help_center object that holds information and settings about the current help center
settings object A settings object with custom settings for the current theme
signed_in boolean Whether the user is logged in or not
featured_posts array An array of featured post objects

Available helpers

You can use the following helpers in this page template. You can also use any built-in helpers, global helpers, or global advanced helpers.

Name Description
breadcrumbs Breadcrumbs for the Request List page. See breadcrumbs helper
follow_up Link to the parent request, if it exists. See follow_up helper
request_form The request form. See request_form helper

Example

<nav class="sub-nav">  {{breadcrumbs}}  {{search}}</nav>
<h1 class="page-header">  {{t 'submit_a_request'}}  {{#if parent}}    <span class="follow-up-hint">      {{follow_up}}    </span>  {{/if}}</h1>
<div class="form">  {{request_form}}</div>