User Profile page

User Profile page

The User Profile page template is rendered when a user navigates to https://{yoursubdomain}.zendesk.com/hc/{locale}/profiles/{user_id}.

Available properties

Name	Type	Description
description	string	The description of the user
post_count	integer	The number of posts created by the user
comment_count	integer	The number of comments created by the user
vote_count	integer	The number of votes created by the user
article_count	integer	The number of articles created by the user
total_activity	integer	The total number of articles, votes, posts, comments, and subscriptions created by the user
follower_count	integer	The number of followers of the user
following_count	integer	The number of people that this user is following
subscription_count	integer	The number of subscriptions created by the user
member_since	timestamp	The time at which the first contribution has been made by the user
last_activity_at	timestamp	The time of the last activity of the user
sorter_description	string	The description for each sorter
private_profile	boolean	If the help center user profiles setting is private
visible	boolean	Whether the user profiles setting is public. true for private user profiles only if the viewer is the owner of the profile or is an agent
activities	array	An array of activity objects
current_sorter	object	The current sorter object
sorters	array	An array of filter objects for the page. See Sorters below
contributions	array	The array of contribution objects
filters	array	An array of filter objects for the page
current_filter	object	The current filter object
user	object	The user object
signed_in	boolean	Whether the user is logged in or not
featured_posts	array	An array of featured post objects
brand	object	A brand object representing the current brand
user	object	A user object representing the current user

Available helpers

Name	Description
subscribe	A link to follow or unfollow new contributions by this user, See subscribe
actions	A split button menu of possible actions to take on the current user profile, including editing the profile and user badges
edit	A link to edit the current user profile. Similar to actions but only supports profile editing
pagination	Pagination links, See pagination helper
change_password	Show the change password modal. See change_password helper

Filters

Iterating through the filters array of filter objects adds the following links in the table below to the page. In the tab names, n is the count.

Identifier	Tab Name (en-us)	Remarks
activities	Activity overview
badges	Badges (n)	Included if User Badges is enabled.
articles	Articles (n)
posts	Posts (n)	Included if Community is enabled
comments	Comments (n)	Included if Community is enabled

Sorters

Iterating through the sorters array of filter objects adds the following links to the page:

Link text	Action
Recent activity	Sorts by the most recent activity in descending order. Activity are actions taken on the object, such as creating or updating it
Votes	Sorts by the highest vote sum in descending order

Example

<header class="profile-header">
  <div class="profile-info">
    <div class="profile-avatar {{#if user.agent}}profile-avatar-agent{{/if}}">
      <img class="avatar" src="{{user.avatar_url}}" alt="Avatar"/>
    </div>
    <div class="basic-info">
      <h1 class="name">
        {{#if user.url}}
          <a href="{{user.url}}" target="_zendesk_lotus" title="{{t 'open_user_in_support'}}">{{user.name}}</a>
        {{else}}
          {{user.name}}
        {{/if}}
      </h1>
    </div>
    <div class="options">
      {{#if private_profile}}
        <span class="profile-private-badge">{{t 'private'}}</span>
      {{/if}}
      {{actions class='user-profile-actions split-button'}}
      {{subscribe}}
    </div>

    {{#if description}}
      <p class="description">{{description}}</p>
    {{/if}}

    <ul class="profile-stats profile-stats-activity">
      <li class="stat">
        <span class="stat-label">{{t 'total_activity'}}</span>
        <span class="stat-value">{{total_activity}}</span>
      </li>
      <li class="stat">
        <span class="stat-label">{{t 'last_activity'}}</span>
        <span class="stat-value">
          {{#if last_activity_at}}
            {{date last_activity_at timeago=true}}
          {{else}}
            {{t 'no_activity_yet'}}
          {{/if}}
        </span>
      </li>
      <li class="stat">
        <span class="stat-label">{{t 'member_since'}}</span>
        <span class="stat-value">
          {{#if member_since}}
            {{date member_since timeago=true}}
          {{else}}
            {{t 'no_activity_yet'}}
          {{/if}}
        </span>
      </li>
    </ul>
  </div>