Request List page

Request List page

The Request List page template is rendered when a user navigates to https://{yoursubdomain}.zendesk.com/hc/{locale}/requests.

Available properties

You can use the following properties in the Request List page template.

Name	Type	Description
filters	array	An array of filter objects for the page
current_filter	object	The current filter object
sorters	array	An array of filter objects for the page. See Sorters below
current_sorter	object	The current filter object
query	string	The current search query
requests	array	An array of request objects
promoted_articles	array	An array of promoted article objects
ticket_forms	array	An array of ticket form objects
help_center	object	A help_center object that holds information and settings about the current help center
settings	object	A settings object with custom settings for the current theme
signed_in	boolean	Whether the user is logged in or not
featured_posts	array	An array of featured post objects

Available helpers

You can use the following helpers in this page template. You can also use any built-in helpers, global helpers, or global advanced helpers.

Name	Description
request_list (beta)	List of requests. See request_list helper
breadcrumbs	Breadcrumbs for the Request List page. See breadcrumbs helper
pagination	Pagination links. See pagination helper
form	A form for data input. See bellow the available forms for this page

Available forms

You can add the following form to the Request List page template:

Name	Description
requests_filter	A form to filter which requests are shown

Use the form helper to insert it. See Form Helper.

Available identifiers

The following identifiers are available in this page:

Identifier	Form	Field(s)	Description
query	requests_filter	input	Identifies a search field
organization	requests_filter	label, select	Identifies a drop-down to select an organization
status	requests_filter	label, select	Identifies a drop-down to select a status

Sorters

Iterating through the sorters array of filter objects adds the following links to the page:

Link text	Action
Created	Sorts by most recent creation time
Last activity	Sorts by most recent activity in descending order

Example

<header class="my-activities-header">
  {{breadcrumbs}}
</header>

<div class="requests-list">
  <ul>
    {{#each requests}}
      <tr>
        <td>{{id}}</td>
        <td>
          <a href="{{url}}">
            {{#if subject}}
              {{subject}}
            {{else}}
              {{excerpt description characters=50}}
            {{/if}}
          </a>
        </td>
        <td>
          {{#is ../current_filter.identifier "my"}}
            {{date created_at timeago=true}}
          {{else}}
            {{requester.name}}
          {{/is}}
        </td>
        <td>{{date updated_at timeago=true}}</td>
        <td>
          <span class="request-status request-{{status}}" title="{{status_description}}">
            {{status_name}}
          </span>
        </td>
      </tr>
    {{/each}}
  </ul>
</div>