Article Attachments

JSON Format

Article Attachments are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
article_id	integer	false	false	the associated article, if present
content_type	string	false	false	The file type. Example: image/png
content_url	string	false	false	URL where the attachment file can be downloaded
created_at	string	false	false	The time the article attachment was created
file_name	string	false	false	The file name
id	integer	false	false	Assigned ID when the article attachment is created
inline	boolean	false	false	The attached file is shown in the admin interface for inline attachments. Its URL can be referenced in the article's HTML body. If false, the attachment is listed in the list of attachments. The default value is "false"
size	integer	false	false	The attachment file size in bytes
updated_at	string	false	false	The time the article attachment was last updated
url	string	false	false	The URL of the attached article

Example

{
  "article_id": 23,
  "content_type": "application/pdf",
  "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/party_invitation.pdf",
  "created_at": "2012-04-04T09:14:57Z",
  "file_name": "party_invitation.pdf",
  "id": 1428,
  "inline": false,
  "size": 58298
}

Create Unassociated Attachment

POST /api/v2/help_center/articles/attachments

You can use this endpoint for bulk imports. It lets you upload a file without associating it to an article until later. See Associate Attachments in Bulk to Article.

Note: Associate attachments to articles as soon as possible. For example, if you use the endpoint to bulk-import inline images, only signed-in end users can see the images; anonymous users don't have permission to view unassociated images. Also, from time to time, we purge old article attachments not associated to any article. To ensure you don't lose an uploaded file, associate it to an article.

Allowed for

Agents

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/articles/attachments.json \
  -F "inline=true" -F "[email protected]" \
  -v -u {email_address}:{password} -X POST

Example Response

Status 201 Created

{
  "article_attachment": {
    "article_id": 23,
    "content_type": "application/jpeg",
    "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
    "file_name": "logo.jpg",
    "id": 1428,
    "inline": true,
    "size": 1428
  }
}

List Article Attachments

GET /api/v2/help_center{/locale}/articles/{article_id}/attachments

Lists all the article's attachments.

Note: {/locale} is an optional parameter for admins and agents. End users and anonymous users must provide the parameter.

Allowed for

Agents
End users, as long as they can view the associated article

Parameters

Name	Type	In	Required	Description
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/{locale}/articles/{article_id}/attachments.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "article_attachments": [
    {
      "article_id": 23,
      "content_type": "application/jpeg",
      "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
      "file_name": "logo.jpg",
      "id": 1428,
      "inline": true,
      "size": 1428
    },
    {
      "article_id": 23,
      "content_type": "application/pdf",
      "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/party_invitation.pdf",
      "file_name": "party_invitation.pdf",
      "id": 2857,
      "inline": false,
      "size": 58298
    }
  ]
}

Create Article Attachment

POST /api/v2/help_center{/locale}/articles/{article_id}/attachments

Creates an attachment for the specified article. You can specify whether the attachment is inline or not. The default is false.

Allowed for

Agents

Parameters

Name	Type	In	Required	Description
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/articles/{article_id}/attachments.json \
  -F "inline=true" -F "[email protected]" \
  -v -u {email_address}:{password} -X POST

Example Response

Status 200 OK

{
  "article_attachment": {
    "article_id": 23,
    "content_type": "application/jpeg",
    "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
    "file_name": "logo.jpg",
    "id": 1428,
    "inline": true,
    "size": 1428
  }
}

List Article Block Attachments

GET /api/v2/help_center{/locale}/articles/{article_id}/attachments/block

Lists all the article's block attachments. Block attachments are those that are not inline.

Note: {/locale} is an optional parameter for admins and agents. End users and anonymous users must provide the parameter.

Allowed for

Agents
End users, as long as they can view the associated article

Parameters

Name	Type	In	Required	Description
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/{locale}/articles/{article_id}/attachments/block.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "article_attachments": [
    {
      "article_id": 23,
      "content_type": "application/pdf",
      "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.pdf",
      "file_name": "logo.pdf",
      "id": 1428,
      "inline": false,
      "size": 1428
    },
    {
      "article_id": 23,
      "content_type": "application/msword",
      "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/results.doc",
      "file_name": "results.doc",
      "id": 2857,
      "inline": false,
      "size": 234
    }
  ]
}

List Article Inline Attachments

GET /api/v2/help_center{/locale}/articles/{article_id}/attachments/inline

Lists all the article's inline attachments.

Note: {/locale} is an optional parameter for admins and agents. End users and anonymous users must provide the parameter.

Allowed for

Agents
End users, as long as they can view the associated article

Parameters

Name	Type	In	Required	Description
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/{locale}/articles/{article_id}/attachments/inline.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "article_attachments": [
    {
      "article_id": 23,
      "content_type": "application/jpeg",
      "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
      "file_name": "logo.jpg",
      "id": 1428,
      "inline": true,
      "size": 1428
    },
    {
      "article_id": 23,
      "content_type": "application/gif",
      "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/footer.gif",
      "file_name": "footer.gif",
      "id": 2857,
      "inline": true,
      "size": 234
    }
  ]
}

Show Article Attachment

GET /api/v2/help_center{/locale}/articles/{article_id}/attachments/{article_attachment_id}

Shows the properties of the specified attachment.

Note: {/locale} is an optional parameter for admins and agents. End users and anonymous users must provide the parameter.

Allowed for

Agents
End users, as long as they can view the associated article

Parameters

Name	Type	In	Required	Description
article_attachment_id	integer	Path	true	The unique ID of this Article Attachment
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using curl

curl https://{subdomain}.zendesk.com/api/v2/help_center/{locale}/articles/attachments/{article_attachment_id}.json \
  -v -u {email_address}:{password}

Example Response

Status 200 OK

{
  "article_attachment": {
    "article_id": 23,
    "content_type": "application/jpeg",
    "content_url": "https://company.zendesk.com/hc/article_attachments/200109629/logo.jpg",
    "file_name": "logo.jpg",
    "id": 1428,
    "inline": true,
    "size": 1428
  }
}

Delete Article Attachment

DELETE /api/v2/help_center{/locale}/articles/{article_id}/attachments/{article_attachment_id}

Allowed for

Agents

Parameters

Name	Type	In	Required	Description
article_attachment_id	integer	Path	true	The unique ID of this Article Attachment
article_id	integer	Path	true	The unique ID of this Article
locale	string	Path	false	The locale that the category is displayed in

Using

curl https://{subdomain}.zendesk.com/api/v2/help_center/articles/attachments/{article_attachment_id}.json \
  -v -u {email_address}:{password} -X DELETE

Example Response

Status 204 No Content