Request page

The Request page template is rendered when an end user clicks a request in the request list page.

Available properties

You can use the following properties in the Request page template.

Name Type Description
request object A request object
group object A group object
assignee object The agent assigned to the request user
custom_fields array An array of request custom field objects
comments array An array of request comment objects
attachments array An array of attachment objects
collaborators array An array of user objects describing the request's collaborators (cc's), if any
promoted_articles array An array of promoted article objects
ticket_forms array An array of ticket form objects
help_center object A help_center object that holds information and settings about the current help center
settings object A settings object with custom settings for the current theme

Available helpers

You can use the following helpers in this page template. You can also use any built-in helpers, global helpers, or global advanced helpers.

Name Description
breadcrumbs Breadcrumbs for the current page. See breadcrumbs helper
satisfaction A link that lets the user rate his or her satisfaction with how the request was handled. See satisfaction helper
comment_callout A link for creating a follow-up ticket, if the current one has been closed. See comment_callout helper
form A form for data input. See bellow the available forms for this page

Note that you can also use the upload helper inside the comment form.

Available forms

You can add the following forms to the Request page template:

Name Description
comment A form to send new request comment
organization A form to change the request organization

Use the form helper to insert them. See Form Helper.

Available identifiers

The following identifiers are available in this page:

Identifier Form Field(s) Description
organization organization select Identifies a dropdown to select an organization
body comment textarea, wysiwyg Identifies a text field for a request comment (use wysiwyg for rich content)
mark_as_solved comment label, checkbox Identifies a checkbox to mark a request as solved
ccs comment token_field Identifies an email (CC) field

Example

<nav class="sub-nav clearfix">
  {{breadcrumbs}}
  {{search}}
</nav>
<section class="request-details">
  <strong>{{request.subject}}</strong> (request #{{request.id}})
  {{request.description}}
  {{comment_callout}}
</section>