Search

The Help Center API has three different search endpoints. The Search Articles and Search Posts endpoints enable you to search for articles and posts respectively. The Unified Search endpoint allows you to search across articles, posts, and external content in a single query.

Authentication

The Search Articles and Search Posts endpoints allow unauthenticated requests. However, requests from JavaScript clients will fail because of clients' same-origin policy. In that case, client requests can be authenticated using an OAuth access token. For more information, see Making client-side CORS requests to the Ticketing API.

Requests to the Unified Search endpoint must be authenticated. Also, the endpoint doesn't implement a Cross-Origin Resource Sharing (CORS) policy that would let a JavaScript client access its resources from other domains.

JSON format

Search are represented as JSON objects with the following properties:

Name	Type	Read-only	Mandatory	Description
results	array	false	true	An array with the base articles or community posts

Unified Search

GET /api/v2/guide/search?filter[locales]={filter[locales]}

Use the Unified Search endpoint to search for knowledge base articles, community posts, and external records.

The only mandatory parameter is filter[locales]. You can add other parameters to narrow down the search result set.

If you specify an invalid locale or a locale that's not enabled for any of your account's help centers, no search results are returned. You can check for valid locales with the following API: List all enabled locales and default locale.

If the query parameter is used, results are sorted by relevance according to the rules described in About Help Center End User Search in Zendesk help. If the query parameter is not used, results are sorted using an internal ordering.

Pagination

This API only supports cursor-based pagination. See Using cursor based pagination in the Help Center API docs. Currently, this API does not support backwards pagination.

The endpoint returns a default number of 10 results per page. It can return a maximum of 50 records per page.

Allowed for

Agents

Parameters

Name	Type	In	Required	Description
filter[brand_ids]	string	Query	false	Limit the search to articles or posts within these brands. If no brand is specified, results are returned across all brands. If you want to scope the result of your search with multiple brands, separate each value with a comma
filter[category_ids]	string	Query	false	Limit the search to articles in these categories. See Filtering by Category
filter[content_types]	string	Query	false	Limit the search to one of these content types: ARTICLE, POST. At present, it is not possible to specify `EXTERNAL_RECORD`. Instead, use the `filter[external_source_id]` parameter above
filter[external_source_ids]	string	Query	false	Use this parameter to scope the result of your search to a specific external source or external sources. If no external source is given, results are returned across all sources
filter[locales]	string	Query	true	Limit the search to these locales. See Filtering by Locale
filter[section_ids]	string	Query	false	Limit the search to articles in these sections. See Filtering by Section
filter[topic_ids]	string	Query	false	Limit the search to posts in these topics. See Filtering by Topic
page[after]	string	Query	false	A string representing the cursor to the next page.
page[size]	integer	Query	false	A numeric value that indicates the maximum number of items that can be included in a response. The value of this parameter has an upper limit of 50. The default value is 10.
query	string	Query	false	The search text to be matched or a search string

Code Samples

curl

# Use commas to separate multiple parameter values. Example:# query=print,orderscurl -G "https://{subdomain}.zendesk.com/api/v2/guide/search" \  --data-urlencode "query=Printing" \  --data-urlencode "filter[locales]=en-us,en-gb" \  -v -u {email_address}/token:{api_token}

import (	"fmt"	"io"	"net/http")
func main() {	url := "https://support.zendesk.com/api/v2/guide/search?filter[brand_ids]=73%2C67&filter[category_ids]=42%2C43&filter[content_types]=ARTICLE%2CPOST&filter[external_source_ids]=01EC05A5T1J4ZSDJX4Q8JGFRHP&filter[locales]=en-us%2Cen-gb&filter[section_ids]=42%2C43&filter[topic_ids]=42%2C43&page[after]=&page[size]=&query=carrot"	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}

Java

import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/guide/search")		.newBuilder()		.addQueryParameter("filter[brand_ids]", "73,67")		.addQueryParameter("filter[category_ids]", "42,43")		.addQueryParameter("filter[content_types]", "ARTICLE,POST")		.addQueryParameter("filter[external_source_ids]", "01EC05A5T1J4ZSDJX4Q8JGFRHP")		.addQueryParameter("filter[locales]", "en-us,en-gb")		.addQueryParameter("filter[section_ids]", "42,43")		.addQueryParameter("filter[topic_ids]", "42,43")		.addQueryParameter("page[after]", "")		.addQueryParameter("page[size]", "")		.addQueryParameter("query", "carrot");String userCredentials = "your_email_address" + "/token:" + "your_api_token";String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", basicAuth)		.build();Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var config = {  method: 'GET',  url: 'https://support.zendesk.com/api/v2/guide/search',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"  },  params: {    'filter[brand_ids]': '73%2C67',    'filter[category_ids]': '42%2C43',    'filter[content_types]': 'ARTICLE%2CPOST',    'filter[external_source_ids]': '01EC05A5T1J4ZSDJX4Q8JGFRHP',    'filter[locales]': 'en-us%2Cen-gb',    'filter[section_ids]': '42%2C43',    'filter[topic_ids]': '42%2C43',    'page[after]': '',    'page[size]': '',    'query': 'carrot',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});

Python

import requestsfrom requests.auth import HTTPBasicAuth
url = "https://support.zendesk.com/api/v2/guide/search?filter[brand_ids]=73%2C67&filter[category_ids]=42%2C43&filter[content_types]=ARTICLE%2CPOST&filter[external_source_ids]=01EC05A5T1J4ZSDJX4Q8JGFRHP&filter[locales]=en-us%2Cen-gb&filter[section_ids]=42%2C43&filter[topic_ids]=42%2C43&page[after]=&page[size]=&query=carrot"headers = {	"Content-Type": "application/json",}email_address = 'your_email_address'api_token = 'your_api_token'# Use basic authenticationauth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(	"GET",	url,	auth=auth,	headers=headers)
print(response.text)

Ruby

require "net/http"require "base64"uri = URI("https://support.zendesk.com/api/v2/guide/search")uri.query = URI.encode_www_form("filter[brand_ids]": "73,67", "filter[category_ids]": "42,43", "filter[content_types]": "ARTICLE,POST", "filter[external_source_ids]": "01EC05A5T1J4ZSDJX4Q8JGFRHP", "filter[locales]": "en-us,en-gb", "filter[section_ids]": "42,43", "filter[topic_ids]": "42,43", "page[after]": "", "page[size]": "", "query": "carrot")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")email = "your_email_address"api_token = "your_api_token"credentials = "#{email}/token:#{api_token}"encoded_credentials = Base64.strict_encode64(credentials)request["Authorization"] = "Basic #{encoded_credentials}"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK

// Status 200 OK
{  "meta": {    "after_cursor": "WzEuMCwxNjld",    "before_cursor": "WzEuMCwxNjhd",    "has_more": true  },  "results": [    {      "title": "How to make fish stew",      "type": "ARTICLE",      "updated_at": "2021-10-11T15:02:22Z",      "url": "http://example.zendesk.com/hc/en-us/articles/38393937-How-to-make-fish-stew"    },    {      "title": "Latest updates on fish stew",      "type": "EXTERNAL_RECORD",      "updated_at": "2021-11-12T15:02:22Z",      "url": "http://example.com/blog/fish-stew-latest"    }  ]}

Search Articles

GET /api/v2/help_center/articles/search

Returns a default number of 25 articles per page, up to a maximum of 1000 results. See Pagination. The per_page parameter, if provided, must be an integer between 1 and 100.

The page parameter, if provided, must be an integer greater than 0.

The results are sorted by relevance by default. You can also sort the results by created_at or updated_at.

The article objects returned by the search endpoint contain two additional properties:

Name	Type	Read-only	Mandatory	Comment
result_type	string	yes	no	For articles, always the string "article"
snippet	string	yes	no	The portion of an article that is relevant to the search query, with matching words or phrases delimited by `<em></em>` tags. Example: a query for "carrot potato" might return the snippet "...don't confuse `<em>`carrots`</em>` with `<em>`potatoes`</em>`..."

You must specify at least one of the following parameters in your request:

query
category
section
label_names

Pagination

Offset pagination only

See Pagination.

Returns a maximum of 100 articles per page.

Allowed for

Anonymous users

Filtering by Date

You can filter the search results by the creation or update date with the following parameters:

created_before
created_after
created_at
updated_before
updated_after
updated_at

GET /api/v2/help_center/articles/search.json?query={search_string}&updated_after=2014-01-01&updated_before=2014-02-01

When filtering by updated_*, the results might not always match the updated_at timestamps for the documents returned. The reason is that not all updates are propagated to the search index. Only updates that are meaningful for search, such as content changes, are re-indexed. As a result, it's possible for an article to have an updated_at timestamp of "2019-10-31" but be returned in a search with the filter updated_before=2019-08-01 if no meaningful content changes have been made to the article.

Filtering by Labels

If you want to search for articles with specific labels, use the label_names parameter and pass a comma-separated list of label names to filter the results:

GET /api/v2/help_center/articles/search.json?label_names=photos,camera

An article must have at least one of the labels to match. Also, matching is not case-sensitive. For example, 'camera' matches both 'Camera' and 'camera'.

This feature is only available on Professional and Enterprise.

Filtering by Locale

By default, searches are carried out in the default language specified in the Help Center settings. Use the locale parameter to search for articles in another language.

GET /api/v2/help_center/articles/search.json?query={search_string}&locale={locale}

If you specify an invalid locale or a locale that's not enabled for Help Center, the default locale for the account is used for the search. You can check for valid locales with the API. See List all enabled locales and default locale.

If you use locale=*, search is carried out across all valid locales and returns all article translations in all languages, that match the search criteria.

Filtering by Category

If you want to scope the result of your search within a given category, use the category parameter.

GET /api/v2/help_center/articles/search.json?query={search_string}&category={category_id}

If you want to scope the result of your search with multiple categories, use the category parameter as above and separate each value with a comma.

GET /api/v2/help_center/articles/search.json?query={search_string}&category={category_id},{another_category_id}

Filtering by Section

If you want to scope the result of your search within a given section, use the section parameter.

GET /api/v2/help_center/articles/search.json?query={search_string}&section={section id}

If you want to scope the result of your search with multiple sections, use section parameter as above and separate each value with a comma.

GET /api/v2/help_center/articles/search.json?query={search_string}&section={section_id},{another_section_id}

Filtering by Brand

Use the multibrand parameter to search across all brands, or brand_id to scope the result of your search to a specific brand.

GET /api/v2/help_center/articles/search.json?query={search_string}&brand_id={brand_id}

GET /api/v2/help_center/articles/search.json?query={search_string}&multibrand=true

If you use multibrand=true in your request and no brand_id, search will return results from all brands that match the query criteria. If you use brand_id in your request, the search results will be scoped to the specified brand, regardless of the use of the multibrand parameter.

Parameters

Name	Type	In	Required	Description
brand_id	integer	Query	false	Search for articles in the specified brand.
category	integer	Query	false	Limit the search to this category id. See Filtering by Category
created_after	string	Query	false	Limit the search to articles created after a given date (format YYYY-MM-DD).
created_at	string	Query	false	Limit the search to articles created on a given date (format YYYY-MM-DD).
created_before	string	Query	false	Limit the search to articles created before a given date (format YYYY-MM-DD).
label_names	string	Query	false	A comma-separated list of label names. See Filtering by Labels
locale	string	Query	false	Search for articles in the specified locale. See Filtering by Locale
multibrand	boolean	Query	false	Enable search across all brands if true. Defaults to false if omitted.
query	string	Query	false	The search text to be matched or a search string. Examples: "carrot potato", "'carrot potato'".
section	integer	Query	false	Limit the search to this section id. See Filtering by Section
sort_by	string	Query	false	One of created_at or updated_at. Defaults to sorting by relevance
sort_order	string	Query	false	One of asc or desc. Defaults to desc
updated_after	string	Query	false	Limit the search to articles updated after a given date (format YYYY-MM-DD).
updated_at	string	Query	false	Limit the search to articles updated on a given date (format YYYY-MM-DD).
updated_before	string	Query	false	Limit the search to articles updated before a given date (format YYYY-MM-DD).

Code Samples

curl

# Use commas to separate multiple search terms. Example:# query=print,orderscurl "https://{subdomain}.zendesk.com/api/v2/help_center/articles/search.json \  --data-urlencode "que/token:{api_token}" \  --data-urlencode "updated_after=2024-01-01" \  --data-urlencode "updated_before=2024-02-01" \  -v -u {email_address}:{password}

import (	"fmt"	"io"	"net/http")
func main() {	url := "https://support.zendesk.com/api/v2/help_center/articles/search?brand_id=&category=&created_after=&created_at=&created_before=&label_names=&locale=&multibrand=&query=&section=&sort_by=&sort_order=&updated_after=&updated_at=&updated_before="	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}

Java

import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/help_center/articles/search")		.newBuilder()		.addQueryParameter("brand_id", "")		.addQueryParameter("category", "")		.addQueryParameter("created_after", "")		.addQueryParameter("created_at", "")		.addQueryParameter("created_before", "")		.addQueryParameter("label_names", "")		.addQueryParameter("locale", "")		.addQueryParameter("multibrand", "")		.addQueryParameter("query", "")		.addQueryParameter("section", "")		.addQueryParameter("sort_by", "")		.addQueryParameter("sort_order", "")		.addQueryParameter("updated_after", "")		.addQueryParameter("updated_at", "")		.addQueryParameter("updated_before", "");String userCredentials = "your_email_address" + "/token:" + "your_api_token";String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", basicAuth)		.build();Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var config = {  method: 'GET',  url: 'https://support.zendesk.com/api/v2/help_center/articles/search',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"  },  params: {    'brand_id': '',    'category': '',    'created_after': '',    'created_at': '',    'created_before': '',    'label_names': '',    'locale': '',    'multibrand': '',    'query': '',    'section': '',    'sort_by': '',    'sort_order': '',    'updated_after': '',    'updated_at': '',    'updated_before': '',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});

Python

import requestsfrom requests.auth import HTTPBasicAuth
url = "https://support.zendesk.com/api/v2/help_center/articles/search?brand_id=&category=&created_after=&created_at=&created_before=&label_names=&locale=&multibrand=&query=&section=&sort_by=&sort_order=&updated_after=&updated_at=&updated_before="headers = {	"Content-Type": "application/json",}email_address = 'your_email_address'api_token = 'your_api_token'# Use basic authenticationauth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(	"GET",	url,	auth=auth,	headers=headers)
print(response.text)

Ruby

require "net/http"require "base64"uri = URI("https://support.zendesk.com/api/v2/help_center/articles/search")uri.query = URI.encode_www_form("brand_id": "", "category": "", "created_after": "", "created_at": "", "created_before": "", "label_names": "", "locale": "", "multibrand": "", "query": "", "section": "", "sort_by": "", "sort_order": "", "updated_after": "", "updated_at": "", "updated_before": "")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")email = "your_email_address"api_token = "your_api_token"credentials = "#{email}/token:#{api_token}"encoded_credentials = Base64.strict_encode64(credentials)request["Authorization"] = "Basic #{encoded_credentials}"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK

// Status 200 OK
{  "results": [    {      "author_id": 888887,      "draft": false,      "id": 35467,      "locale": "en",      "permission_group_id": 123,      "title": "Printing orders",      "user_segment_id": 12    }  ]}

Search Posts

GET /api/v2/help_center/community_posts/search?query={query}

Returns a maximum of 25 posts per page, up to a maximum of 1000 results. See Pagination.

The results are sorted by relevance by default. You can also sort the results by created_at or updated_at.

Pagination

Offset pagination only

See Pagination.

Returns a maximum of 100 articles per page.

Allowed for

End users

Filtering by Date

You can filter the search results by the creation or update date with the following parameters:

created_before
created_after
created_at
updated_before
updated_after
updated_at

GET /api/v2/community/posts/search.json?query={search_string}&updated_after=2014-01-01&updated_before=2014-02-01

Filtering by Topic

If you want to scope the result of your search within a given topic, use the topic parameter.

GET /api/v2/community/posts/search.json?query={search_string}&topic={topic id}

Parameters

Name	Type	In	Required	Description
created_after	string	Query	false	Search posts created after a given date (format YYYY-MM-DD)
created_at	string	Query	false	Search posts created on a given date (format YYYY-MM-DD)
created_before	string	Query	false	the search to posts created before a given date (format YYYY-MM-DD)
query	string	Query	true	Search text to be matched or a search string. Examples: "carrot potato", "''carrot potato''"'
sort_by	string	Query	false	Sort by `created_at` or `updated_at`. Defaults to sorting by relevance
sort_order	string	Query	false	Sort in ascending or descending order. Default is descending order.
topic	integer	Query	false	Search by topic ID. See Filtering by Topic
updated_after	string	Query	false	Search posts updated after a given date (format YYYY-MM-DD)
updated_at	string	Query	false	Search posts updated on a given date (format YYYY-MM-DD)
updated_before	string	Query	false	Search posts updated before a given date (format YYYY-MM-DD)

Code Samples

curl

# Use commas to separate multiple search terms. Example:# query=print,orderscurl "https://{subdomain}.zendesk.com/api/v2/help_center/community_posts/search.json \  --data-urlencode "que/token:{api_token}string}" \  -v -u {email_address}:{password}

import (	"fmt"	"io"	"net/http")
func main() {	url := "https://support.zendesk.com/api/v2/help_center/community_posts/search?created_after=&created_at=&created_before=&query=help+center&sort_by=&sort_order=&topic=&updated_after=&updated_at=&updated_before="	method := "GET"	req, err := http.NewRequest(method, url, nil)
	if err != nil {		fmt.Println(err)		return	}	req.Header.Add("Content-Type", "application/json")	req.Header.Add("Authorization", "Basic <auth-value>") // Base64 encoded "{email_address}/token:{api_token}"
	client := &http.Client {}	res, err := client.Do(req)	if err != nil {		fmt.Println(err)		return	}	defer res.Body.Close()
	body, err := io.ReadAll(res.Body)	if err != nil {		fmt.Println(err)		return	}	fmt.Println(string(body))}

Java

import com.squareup.okhttp.*;OkHttpClient client = new OkHttpClient();HttpUrl.Builder urlBuilder = HttpUrl.parse("https://support.zendesk.com/api/v2/help_center/community_posts/search")		.newBuilder()		.addQueryParameter("created_after", "")		.addQueryParameter("created_at", "")		.addQueryParameter("created_before", "")		.addQueryParameter("query", "help center")		.addQueryParameter("sort_by", "")		.addQueryParameter("sort_order", "")		.addQueryParameter("topic", "")		.addQueryParameter("updated_after", "")		.addQueryParameter("updated_at", "")		.addQueryParameter("updated_before", "");String userCredentials = "your_email_address" + "/token:" + "your_api_token";String basicAuth = "Basic " + java.util.Base64.getEncoder().encodeToString(userCredentials.getBytes());
Request request = new Request.Builder()		.url(urlBuilder.build())		.method("GET", null)		.addHeader("Content-Type", "application/json")		.addHeader("Authorization", basicAuth)		.build();Response response = client.newCall(request).execute();

Nodejs

var axios = require('axios');
var config = {  method: 'GET',  url: 'https://support.zendesk.com/api/v2/help_center/community_posts/search',  headers: {	'Content-Type': 'application/json',	'Authorization': 'Basic <auth-value>', // Base64 encoded "{email_address}/token:{api_token}"  },  params: {    'created_after': '',    'created_at': '',    'created_before': '',    'query': 'help+center',    'sort_by': '',    'sort_order': '',    'topic': '',    'updated_after': '',    'updated_at': '',    'updated_before': '',  },};
axios(config).then(function (response) {  console.log(JSON.stringify(response.data));}).catch(function (error) {  console.log(error);});

Python

import requestsfrom requests.auth import HTTPBasicAuth
url = "https://support.zendesk.com/api/v2/help_center/community_posts/search?created_after=&created_at=&created_before=&query=help+center&sort_by=&sort_order=&topic=&updated_after=&updated_at=&updated_before="headers = {	"Content-Type": "application/json",}email_address = 'your_email_address'api_token = 'your_api_token'# Use basic authenticationauth = HTTPBasicAuth(f'{email_address}/token', api_token)
response = requests.request(	"GET",	url,	auth=auth,	headers=headers)
print(response.text)

Ruby

require "net/http"require "base64"uri = URI("https://support.zendesk.com/api/v2/help_center/community_posts/search")uri.query = URI.encode_www_form("created_after": "", "created_at": "", "created_before": "", "query": "help center", "sort_by": "", "sort_order": "", "topic": "", "updated_after": "", "updated_at": "", "updated_before": "")request = Net::HTTP::Get.new(uri, "Content-Type": "application/json")email = "your_email_address"api_token = "your_api_token"credentials = "#{email}/token:#{api_token}"encoded_credentials = Base64.strict_encode64(credentials)request["Authorization"] = "Basic #{encoded_credentials}"response = Net::HTTP.start uri.hostname, uri.port, use_ssl: true do |http|	http.request(request)end

Example response(s)

200 OK

// Status 200 OK
{  "results": [    {      "author_id": 4333787,      "id": 4212256,      "title": "How do I make a return?"    }  ]}

Help Center API

Federated Search

Help Center Templates

Search

Authentication

JSON format

Unified Search

Allowed for

Parameters

Code Samples

Example response(s)

Search Articles

Allowed for

Filtering by Date

Filtering by Labels

Filtering by Locale

Filtering by Category

Filtering by Section

Filtering by Brand

Parameters

Code Samples

Example response(s)

Search Posts

Allowed for

Filtering by Date

Filtering by Topic

Parameters

Code Samples

Example response(s)