Create a Marketplace profile

A Marketplace profile is a place to tell users more about your company, where you’re headquartered, and your services. It lists all the apps you’ve published on the Zendesk Marketplace. A link to your profile appears in the App Details panel on the right side of all your app listings in the Marketplace.

A profile is optional and is only published once your app has been approved and published on our Marketplace.

All Marketplace profiles are reviewed by Zendesk. If you’re submitting an app for the first time, we’ll review your profile in conjunction with your app.

To create your profile

  1. Sign in to the Marketplace developer portal at https://apps.zendesk.com.

  2. Select Organization in the sidebar, then complete the Marketplace profile section on the Details tab. See below for details.

  3. Click Submit.

The profile section consists of the following fields:

Partner Types: Select from the following options:

  • App developer: A developer who has either a "Public App" or a "Marketing Only" listing in the Marketplace. Select this option if you’re submitting an app to be listed on the Zendesk Marketplace.

  • Partners: These are companies enrolled in one of our partner programs. They can be classified into the following types:

    • Implementation partner: Implementation partners are focused on building a professional services practice to implement custom software solutions that transform customer experiences.
    • Solution partner: Customer engagement experts that resell Zendesk, manage complex implementations, design custom experiences, and offer an array of other services
    • Referral partner: Consultants, integrators, and IT professionals focused on the customer support space, helping large enterprises be human at scale
    • Business service provider: Outsourcers and Business Process as a Service (BPO) providers that leverage Zendesk to offer innovative customer engagement solutions

Short description: Describe your value proposition. Keep it short and concise.

Long description: Go into more detail about what your company does, the types of services you offer, and how it benefits Zendesk customers. We recommend including resources such as links to case studies, additional resources or guides, quotes from existing Zendesk customers -- anything that will display the qualitative and quantitative benefits of your solutions. We recommend you limit the description to around 300 words and that you take advantage of the WYSIWYG editor for formatting.

Regions: Select the regions you operate or do business in.

Number of certifications: Enter the number of Zendesk certifications you or your company have completed.

Zendesk point of contact: Enter who in your company the Zendesk team should contact should we need to escalate anything to your sales or support team.

Up next: Submit your app